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Business Profile

Cosmetics Sales

Kathy's Family

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cosmetics Sales.

Reviews

This profile includes reviews for Kathy's Family's headquarters and its corporate-owned locations. To view all corporate locations, see

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Kathy's Family has 3 locations, listed below.

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    Customer Review Ratings

    1

    Average of 2 Customer Reviews

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    Review Details

    • Betsy S.

      Date: 10/23/2023

      Kathy's Friend sent me some products that I had been talking to them about but didn't purchase. While conversing with them I started to get suspicious and did see a bad review that was similar to the problem I am having with them.
      I emailed the company and asked them to send me a return shipping label so I could return it.
      (The invoice said shipping was $24.) They haven't sent me a return shipping label and they send me an invoice every month. One email that they sent me asked what did they send me. They continue to send me invoices even though I have replied that I did not order the products, nor do I want them. If they would like them back they will need to send me a prepaid shipping label and I would be happy to return them.

    • Lisa B.

      Date: 05/18/2023

      I'm a small business owner and received a large order of product from Kathy's, which I did not order! When I called to get an address to send back, they told me to keep the product and "send payment in whatever amount and whenever". I explained I do not do business like that, but they were insistent that I keep the product. When I questioned why this product was sent, they claimed we ordered from them before. When asked when the last order placed, they said the computer was down and they could not look that up. My ten year employee confirmed that we have not carried this product, but a rep from Kathy's was insistent. I want to send the product back as I do not want to be responsible for the payment. The invoice is for $484. More than I would ever spend for lotion!

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