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Business Profile

CPR Certification

CPR Certification Cleveland

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in CPR Certification.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/10/2025

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a CPR renewal class in December and scheduled for Dec 19. The class was canceled 5 hours before the start time. I then rescheduled for Jan 23. This class was canceled with only 3 hour notice and it was due to an instructor's birthday. Finally, I rescheduled for Feb 8. The night before the class, I received notice that the class would start 1 hour late so I arrived at that time. There were about 10 people outside the door waiting for the instructor. We waited for 20 minutes in the cold and no one showed and no one was reachable at the company.
    I requested a refund. This is a work requirement and it is pass due. I need to seek another company that can accommodate the renewal class in a more timely manner. I requested a refund from them and they said they can only reschedule the class but they would not charge a rescheduling fee.
    I have already missed work in planning to take the class 3 other times and this is starting to risk my job.
    The refund is for the organization I work for and would allow me to choose a different vendor.

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