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Business Profile

Credit Union

Firefighters Community Credit Union

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Union.

Complaints

This profile includes complaints for Firefighters Community Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

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Firefighters Community Credit Union has 10 locations, listed below.

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    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/17/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently applied for a home equity line of credit with Firefighters Community Credit Union. The very first time that I spoke to the Loan Officer, Meghan ******, I explained to her that I was having a problem with an excessive “debt to income” ratio (DTI) for a variety of factors. After a thorough explanation, Meghan evaluated all of the information and said that it would not be a problem because at the credit union a board reviews the specifics. She said that because we currently had two equity lines through their credit union, had been customers of theirs for over 30 years, had excellent credit scores, and had factors affecting the DTI that were easily be explained, that we would be OK with the consolidation and new home equity line. We waited for an answer for an excessive period due to personal leaves and simply very poor communication. Ultimately, we were denied the loan for the same issue that I explained to Meghan in our very first communication. I completely understand that the credit union has to take great care in how they lend and that there are guidelines to follow. However, Meghan led us down a road of being hopeful that the bank we have done business with for many years would consider our circumstances as a long time customer, whom has never been late on any payment, and who was not likely to default in any way. Absolutely ridiculous to waste our time and effort and I am embarrassed for you. We had so many positive experiences with Carol ****** when she was working with FFCU, but that has changed now that she has retired.

      I would ask for a review of our application and just letting people know up front that you are not the bank you once were.

      Business Response

      Date: 05/20/2025

      Member of management will reach out to the consumer. 

      Customer Answer

      Date: 05/21/2025

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.


      As of 2:15 on 5/21, management has not contacted me.



      Regards,


      **** **** ********









       

      Business Response

      Date: 05/23/2025

      Good afternoon - My apologies. I was under the impression someone had reached out. I will follow up with the appropriate party on Wednesday 5/28.

    • Initial Complaint

      Date:06/03/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      From March 27 to April 16th, I made several $ 1,000 transfers because other credit union savings rate is much better

      Initially I was unaware there was a daily limit of $1,000 transfer. In April we received a call from the credit union there would be a $10 fee after

      3 transactions in one week. We were charged a $60 fee for too many transfers.

      The credit union informed us after the fact. In addition on April 2, 4 and 8th, (see attached) firefighters credit union in error withdrew transfers from the ******* federal union.

      I alerted via chat that errors were made on the above transfers.

      ResponSe IT dept. will look into it.

      I followed up on this and never got a response on the errors. This caused 6 additional transactions to fix which I was charged $60 for their mistakes.

      I went to the branch to resolves this to no avail.

      Business Response

      Date: 06/03/2024

      Mr. **** spoke with a branch manager on June 3rd and was refunded the excessive withdrawal fees for the transactions. In addition, these fees are disclosed on our Schedule of Fees & Charges. 

      Customer Answer

      Date: 06/03/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



      Regards,



      ******* ****




    • Initial Complaint

      Date:05/14/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a Home Equity Loan through FFCU. On 2/1/2023 they charged me $2,872.48 for insurance on my home even though I had provided proof of my homeowners insurance policy on 5/10/2022. I called and they removed the charge on 6/22/2023. Then on 7/7/2023 the same amount was charged on my account twice for a total of $5,744.96. I have repeatedly called to get the charge removed from my account. I was asked to resend my homeowners insurance declaration page which I sent on 3/13/2024. Since then they have not removed the charge or contacted me. Every time I contact them I get no response or action on their end. I am asking that the charges be removed and any resulting interest charges also be subtracted from my balance.

      Business Response

      Date: 05/14/2024

      Thank you for sharing your concerns. I've forwarded them to the appropriate party at the credit union and they will be in contact. 

    • Initial Complaint

      Date:04/10/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have requested a statement of my charges. I spoke with a Roger in Collection and he was very rude and disrespectful. Before the last conversation that I have with him I asked him to have a supervisor contact me because I wasn't getting any help from him. Today he call very rude and tells me I must no have any money that why I cant pay my bill. I feel this is out of line and not his place. I have been requesting a supervisor call explaining balance and still no call. I believe this company is racist and have it out for there black customers. They have no respect for there customers and think because this company is a credit union that can do whatever they want. I am requesting an explanation of my charges.

      Business Response

      Date: 04/11/2024

      I have forwarded Ms. *******' concerns to our collection manager. 

    Firefighters Community Credit Union is NOT a BBB Accredited Business.

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