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Business Profile

Doctor Referral

Apex Dermatology

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Apex Dermatology's headquarters and its corporate-owned locations. To view all corporate locations, see

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Apex Dermatology has 10 locations, listed below.

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    Customer Review Ratings

    1

    Average of 2 Customer Reviews

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    Review Details

    • Rachel D

      Date: 03/18/2024

      I was very frustrated by my experience here. My first visit I waited about 40 minutes to be seen. I met with Emily who was nice enough though very brief and didn't really look very hard at my problematic area. She gave me a shampoo to try. A few weeks later I had a follow up appointment and waited over an hour to be seen. I saw Kendra, and I know she was covering someone's maternity leave (though I waited almost 40 minutes my first appointment to see Emily so I'm kind of figuring at this point it's normal for this office?) but this was ridiculous.
      The most frustrating thing, however, was that Kendra was going to look into having a compound cream made for me and then was supposed to contact me with pricing info and to see if it could be made. I never heard back about that. My copay is $100 which is a lot of money and I feel like this visit was a complete waste of my time and money. I was supposed to have another follow up appointment but ended up cancelling it b/c I never heard back so there was no point. 3 weeks after my appointment, after still not having heard anything, I called the office to talk to someone higher up about my experience. I had to leave a voicemail. I didn't hear anything for 2 MONTHS.
      Diana called me and said my complaint had *just* crossed her desk. Seriously??? We talked for a bit, most of it was just 'yes ma'am that shouldn't have happened', I asked if she could do something for me, she told me it was a reasonable request and that she'd get back to me in about a week or so. 3 weeks later, I still haven't heard back. This office is such a joke, you'll wait forever and it's literally impossible to get a return call within an appropriate timeframe. The doctors also don't take time to thoroughly investigate and misdiagnosed me b/c of that. I was also told that they had seen over 200 patients the previous day that I was there. This office is too busy and the patients just become a number. Save yourself time & money, don't come here

    • Loraine A

      Date: 07/26/2023

      My 88 year old father went there for the first time. When we filled out his paperwork we listed his pharmacy and when he was there he told them his pharmacy. Despite that, they sent it to another pharmacy stating that it was a compound and only ****** ******** could fill it. I found this out when ****** ******** called me 5 days after his visit because they did not have his insurance information or payment method. I called Apex starting on a Monday morning and spoke with June who said she would take care of it. It wasn't taken care of. Then I called and spoke with Amanda who said she would take care of it, and it wasn't. Finally Kenya took care of it. It took from calling on Monday until Friday to get it taken care of. My father went without the medication for 12 days because of incompetence. The cream was not a compound cream, my fathers pharmacy was able to easily fill it. I can only assume that Apex has an arrangement with ****** ******** as to why they lie and ignore patient requests for prescriptions to go to another pharmacy. On another note, if you actually get a live person on the phone when you call Apex in under 15 minutes - play lottery.

    Apex Dermatology is NOT a BBB Accredited Business.

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