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Business Profile

Event Planner

Taste Cleveland

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Event Planner.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/22/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This was terrible!!! I paid for the VIP experience which was $236 for two tickets on 4/17. The event was 4/20. They did not even restock the food, which was only pita bread, cheese, hummus and green olives…. Not the Mediterranean cuisine promised on their site or grilled vegetables.

    When we arrived, the workers didn’t give us the right wristbands so we were wondering around trying to figure out where to go. After 15 minutes we walked back to the table and they said they gave us the wrong bands. But the time we got to the vip room, it was empty. Food gone, tables completely filled because they oversold tickets.

    The event itself was awful too. They had beer out but no bottle openers. The food tasted like cardboard. Will definitely never use ********* catering at all if this is their best.

    Then they’d randomly bring more food out and people who hadn’t eaten because the description online was way different than the event, rushed over and filled up plates only for it to not have any food leftover. They should have had serving stations and employees handling the food to pass out instead of whatever their process was.

    It was like the Fyre Fest of wine events. I emailed for a refund, if not, I’m going to dispute with my credit card because what was advertised was not what was at the event.

Taste Cleveland is NOT a BBB Accredited Business.

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