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Business Profile

Fax Services

ClickToFax, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fax Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/26/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have sent several support emails to their ********************** email address, some through their support ticket and several just through regular email in the past year. Our Fax # has not worked for clients to fax us since around May of 2023. I have not received a response as to why the fax # is not working and they are still drafting my payment of $53.88. The most recent one was last fall on 9/23/2023. There is no way to stop services on their website, and they won't respond via the support ticket or through email. At this point I am just trying to be able to port my fax # to another company to be able to have a fax that works. But when the other company tries to do that, they are being told that the # is disconnected and can't be ported.

  • Initial Complaint

    Date:06/28/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have been using Click to Fax as our fax provider since 2017. In the beginning of June, 2023 our # no longer worked. I have tried using customer support which can only be accessed via emails. They have no phone # to call. One of the emails said, “We no longer have your number”. I have sent 6 -7 emails trying to find out who they gave our number to. They never responded to any of my emails. There is not resolution from this company. I am trying to sign up with a new company and the new company cannot get Click to Fax to respond. The new company is trying to port our fax number and Click to Fax is rejecting all requests. So, Click to Fax will not respond, they will not tell us what they did with our fax number and they are making it impossible for our new company to port our fax number for new service. Can you please help get me a resolution to this situation?

ClickToFax, LLC is NOT a BBB Accredited Business.

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