Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Asked Caroline Hilber for our intellectual property so that we may put it in a cloud for access by our company employees. Ms. Hilber at that point emailed stating she thought that we weren't going to pay her because she had made a recent mistake on an order. Owner of our company, Ruthann ******* called Ms. Hilber to discuss our property and she would not speak to Anne (*******). She would only speak via email. It was never our Company's intent to not pay for services rendered. Anne feels that she would like to just speak with Ms. Hilber and we have no problem paying for her services minus some costs for the errors made on the order spoken about earlier in this complaint.

  Business Response

  Date: 07/27/2024

  I have responded multiple times to multiple people at Capozzi. I have responded to every single email. Every single time I say, I would prefer to keep it in writing because I do not trust Capozzi on paying their bills – which they haven’t since April 2024. Anne Capozzi’s actions have made me lose trust in the company. That is the only reason I will not have a phone discussion. I would like it in writing because then I have proof of everything that is said.

  I have made no mistakes on any projects. Both printers have admitted to making the mistakes. I have proof of both printers saying they had production issues and it was not the designers fault. Please stop blaming me.  All I want is my check paid and I will happily discuss any further projects you might need.

  Customer Answer

  Date: 08/05/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  
  
  Regards,
  
  
  
  ****** *********
  
  
  
  
  
  

  To Whom it May Concern:

  
  

  I reached out to the BBB because I want resolution, which I wanted from day 1.  This situation is wasting hours of my time when all I want is a simple conversation. I have repeatedly asked via text, phone call, and email to have an adult discussion, but Caroline refuses to talk. I am tired of repeating myself and this will be the last time. I have always paid Caroline and other service providers, so any assumption that I would not pay is ridiculous.  She  has made no attempt to resolve other than threaten me and make unfair accusations.  I am not going to engage in an emotionally charged dissertation. Here are the facts:

  
  

  1. Caroline recently completed three projects for us, and there were issues with two of them. The door hangers were not set up correctly for print. Since Caroline would not talk to me, I, as her customer, reached out to the vendor she worked with to resolve the issue. When the vendor asked if I wanted replacement door hangers or a credit to the card on file (Caroline's), I chose the credit. If I had any intention of not paying, I would not have taken this step. Regarding the yard signs, I also spoke to that vendor. It was noted that the green color on the signs was different than specified by the graphic designer.
     
     
  2. During this time, we have been working on consolidating all of our assets, including marketing materials and processes. This internal push was not about Caroline; she was unaware of these changes and did not attempt to understand the situation.
     
     

  I am tired of the games, calling the vendors she worked with, writing emails, texting her,  my assistant reaching out to Carolyn, my marketing assitant reaching out to Caroline on more than one occasion, to apologize for any misunderstanding.  Maybe I should demand payment for lost time by me and my employees for what we have had to invest in this situation.   All of this could have been avoided by a simple phone call.  I have a right to the right product ( like yard signs that have the same green in all green spaces) . I  also have a right to the assets I paid for of the many years we have had a relationship.  This situation has escalated unnecessarily. From the beginning, I stated I had a check ready and wanted a phone call to discuss the issues with the collateral and to receive all assets in one drop.  Instead, Caroline has been playing games and bullying me, threatening to pursue legal action. This does not sound like someone interested in resolution.  I have been seeking resolution from the start, while she has only escalated the situation based on assumptions, avoidance, and lack of personal responsibility.

  
  

  Speaking directly is much more effective than communicating via email.  Caroline is a business owner. It  baffles me that she would engage in such childish and unprofessional behavior by refusing a conversation. I hope this matter can be resolved promptly.

  
  

  Please let me know if you have any questions.

  
  

  Thank you.  

  
  

  
  

  —

  ****** ** *********

  ********** 

  Direct line ************

  
  
  
  
   

  Business Response

  Date: 08/05/2024

  I have never spoken to or heard of ****** *********. I don’t even know who this person is representing Capozzi, but she talks about me in the first person like I’ve worked specifically with her.
  
  If you have “always paid” everyone, then why am I still demanding payment? If you want to have a resolution, I have said repeatedly and I will say it again: I will not pursue any extra projects or conversations (other than emails) until my invoice from April has been paid. To play with someone’s money and dangle it in front of their face is the only thing I see unprofessional about this situation. 
  
  There has never been a “phone conversation requirement” in order to get my paycheck in the past. You’re adding extra rules and criteria in order for me to get THIS paycheck. This is breach of contract.
  
  And, again, stop trying to blame me and create defamation to my name and business when both printers have admitted to making mistakes. I have this all in writing and this is why I continue to keep all conversations regarding Capozzi in writing. 
  
  As stated before, I will continue to add late fees to my invoice every week. Your invoice is currently at $2560.67. Feel free to pay this invoice as soon as possible for resolution.
  
  Thanks for your time!