Complaints

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• Initial Complaint

  Date:03/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Eric *. H***** was hired on December 29th 2021 to do HVAC work on a 4 Unit Multi-Family Building. He requested a deposit to secure equipment and materials (see proposal) to prevent dealing with price increases on equipment.
  
  After claiming the work was done on the project he requested payment for the completion of the rough-in work, prior to even having a permit on the job and passing inspection!!! Eric *. H***** enticed payment by promising to install the furnaces and line sets for the units once payment was made. Our firm held back 10% of his invoice until corrections were made to meet the requirements of his proposal.
  
  When asked to make corrections to meet the requirements of the City of Cleveland Residential Tax Abatement per his proposal.**** M. H***** refused to meet when he finally did he demanded more money. **** M. H***** has since ghosted our phone calls, and left us in horrible shape with no responsibility to his shoddy work. While holding our money for the equipment promised to be installed. I highly recommend any General Contractor or Builder or Remolder does not use **** M. H***** or his firm Essential Heating and Air, LLC. We are now faced to take legal action against Essential Heating and Air, LLC. **** M. H***** has since threatened that he would go bankrupt if legal action was taken. Additionally, we have filed a police report due to his deception, fraud, and theft of our equipment.

  

  Business Response

  Date: 03/08/2023

  ****** *******’s complaint is at minimum a complete
  falsehood and likely libelous and defaming of myself and my company.  Upon review of prints provided by Mr.*******
  by email and dated 7-21-2021 I provided a proposal to Mr.******* for the HVAC
  ductwork & associated equipment on November 2, 2021.  In January of 2022 Mr. ******* paid the
  $11,400 down payment “to order equipment/materials” with my vendor, an order
  was created at my supplier.   Shortly thereafter
  work began at his project, we picked up AND PAID FOR all of the associated
  sheet metal ductwork, fittings, sealers, hardware and fasteners to begin the
  installation of ductwork throughout the 4 unit complex, we also paid for and
  pulled the HVAC permit with the City of Cleveland Building Dept.
  From the start of this project two things became obvious,
  Mr. ******* was not following the blueprint I had used to bid this project and
  the project was woefully mismanaged.  The
  result was weeks of lost hours and thousands of dollars in unexpected material and
  labor costs (installing ductwork under steps instead of the mechanical rooms
  indicated on the print, sheet metal installed in one direction only for
  Mr.******* to instruct us to install in another, finished stone walls being
  installed prior to mechanical rough in adding work and material expense,
  installing spiral pipe in another unit that also was not indictaed on the
  print, etc etc etc..)  As it states
  clearly on my proposal (see attached) these deviations from specifications
  will become an extra charge over and above the estimate and Mr.*******
  was aware of this in our agreement.  Nonetheless we completed the sheet metal work in October of 2022, it was
  reviewed by The City of Cleveland Building Dept. and PASSED CITY INSPECTION.(SEE ATTACHED GREEN STICKER).  I received a partial payment of $14,850
  of the invoice I sent for $16,500.  I am
  still owed $1,650 for this work to date.
  Nearly 5 months later in late February of 2023 ***** *******
  called me to again change some work we had done 5 months earlier.  I met with ***** *******, we reviewed a few
  items that he wanted changed, all of which had already been redone before.  It was at this time that I informed Avner
  again that we would need to amend the proposal to cover not only  all material and labor costs associated with
  the dozens of changes from the print, but also due to material & equipment
  price increases that had hit throughout this project that was now nearly 18
  months passed my proposal date. 
  A few days later I received a phone call from ******, with
  his father ***** also on the call.  I
  explained again the reasons for needing to amend the proposal and ****** became
  quite angry and profane ( I have this call recorded).  ****** threatened lawsuit and remarked that
  “by the time I’m done with you you’ll be begging to suck my dick” , and “I’m
  going to be the new President of the HBA (Home Builders Association and you’ll
  never work again”, he also went on to tell me that he was friends with the
  prosecutor from Pepper Pike and threatened to have me arrested for fraud.  It was at this point I have ended all
  conversation with ****** Gotieb, contacted my attorney and we have set about
  attempting to collect the money I AM OWED.
  Mr. ******* paid me a total of $26,250 (total original job proposal of $44,400) and in return we completed
  sheet metal installation of 4 townhomes that PASSED HVAC INSPECTION BY THE CITY
  OF CLEVELAND (approx.. $6,500 each).  We
  have a balance due of $1,650 from an invoice that is now 120 days old and
  $7,640 for changes/alterations from provided print. 

  Customer Answer

  Date: 03/08/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

   

   

  these are lies, **** had promised to drop equipment never did long before February of 2023. The text massages and exhibits speak for themselves. **** never provided any change order in writing and walked the job several times prior to starting the prints did not change. Most importantly he never did the work compliant to his proposal and with holding 10% is very common in construction. 
  

  lastly, we are clearly not the only ones who have complained to the BBB about this business.
  
  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  
  
  Regards,
  
  
  
  ****** *******