Complaints
This profile includes complaints for Cleveland Clinic Foundation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 252 total complaints in the last 3 years.
- 84 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/25/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Patient: ****** ***** ******** ******* ******* ******** Date of Charge: 11/14/2003
Amount of Charge: $346.80
My wife (Nicole Thorp) had a Colonoscopy performed on 11/14/2003. I received a bill 7 months later (6/18/24) for this one charge within the procedure, but everything else was taken care of by my insurance company (Cigna). I reached out to my insurance company because I was under the impression that this would all be paid for. They informed me that I should have not been charged for this and it was incorrectly billed. On 6/24/24 I did a 45-minute conference call out to the Cleveland Clinic with my insurance company so the charged could be listed correctly and removed from my amount due. The Cleveland Clinic rep agreed and said they would have this submitted to be removed. I then received another bill for this amount 5 months later on 11/18/24 for this same amount. Again, I called my insurance company and we did an hour-long conference call out to the clinic to get this resolved (Ref# 5224). This past Friday (11/22/24) I receive a bill again for this amount of $346.80.
I had an issue with the clinic about 10 years ago where they double billed me for $5,000. It finally got resolved and reversed, but it took just under 9 months. During this time, I received collection letters and phone calls regarding the balance.
I am going to end up paying this and hoping that this charge can they be refunded back to us.
Thanks!!
Business Response
Date: 12/10/2024
This letter is in response to a billing complaint filed by **** ****** ** *****, to the Ohio Better Business Bureau on November 25, 2024, regarding
the coding for services completed at Cleveland Clinic.
I would first like to offer my sincere apology for any
frustration this may have caused **** *****. The root cause of her complaint is
to have the coding reviewed for her outpatient visit on November 14, 2023, and resubmitted
to her ***** insurance with the correct coding information added.
A thorough investigation has been completed on **** ******s
account for the outpatient visit on November 14, 2023. We have confirmed that
the coding and billing for the services were done correctly based on the
services provided, and no further changes will be made per the documentation.
Cleveland Clinic has the responsibility to bill each encounter
appropriately and accurately based on the services provided at the time of the
service. Unfortunately, if a procedure or diagnosis code is not supported by
their insurance policy but is documented on their medical records the coding
cannot be altered.
Thank you for allowing us the opportunity to address Mrs.
Thorp’s concerns. If I can be of any further assistance, please feel free to
contact me directly at *************
Respectfully,
Laura WInitial Complaint
Date:11/20/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I filed a grievance on a poor experience with a Cleveland Clinic department. I was misinformed by Cleveland clinic providers and Cleveland Clinic's website. Upon filing a grievance, the ombudsman representative was not clearly understanding my concerns and complaints and did not file and follow up with the information I wanted addressed. When I asked to speak to her supervisor, she said even if I did and filed a grievance against her, she would still be the one following up. In no situation is it ever okay for the party who the complaint is against to contact the party who complained and be allowed to follow up and/or ask questions about the complaint.
This was poorly handled, their website is misinformative, and it is close to being medical malpractice.Business Response
Date: 11/21/2024
The patient's concerns were discussed, confirmed and relayed appropriately to the correct parties and corresponding grievances filed. The patient was dissatisfied with the outcome and felt her concerns were not properly understood. The Ombudsman explained the department processes and submitted a supervisor call request on November 20, 2024 immediately following the patient's request and a supervisor has confirmed they will follow up with the patient. Our process allows for 24-48 hours for follow up. Additionally the complaints against the Ombudsman were filed as requested due to her dissatisfaction with the service.Customer Answer
Date: 12/01/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. The person I asked Cleveland Clinic to file a grievance on is the person who contacted me, which is borderline harassment. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
******* ******
Customer Answer
Date: 12/02/2024
Better Business Bureau:
I am rejecting the response made by Cleveland Clinic. The person whom I filed a complaint AGAINST is the one who did a follow up call, leaving me a voicemail - after I specifically told her not to communicate with me and that I wanted to speak to someone above her.I have not heard anything from anyone other than the person I filed the grievance on. Her phone call was harassing and inappropriate, therefore I am not willing to accept this as any type of resolution.
******* ******
Initial Complaint
Date:11/18/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I scheduled a colonoscopy for 3/29/24. Upon scheduling the appt, I received a letter estimating that my cost would be $60. As a reasonable person, I assumed this meant they had gotten this estimate from my insurance company. I was eventually billed $3,046.10 for the procedure after it was processed by insurance. I called Cleveland Clinic to find out why my charge wasn't $60. They said the $60 was just an estimate, not a guarantee, and that I would need to contact my insurance company. I called Cigna and they said Cleveland Clinic never called them to obtain an estimate. The reason I had to pay so much out of pocket was that it was done in a hospital, and therefore it went toward my deductible, not a copay. Had I known when I scheduled this appointment that I would be charged this month, I would have obviously scheduled at an outpatient family health center rather than the hospital. Cleveland Clinic refused to remove any of the charges, stating their letter that said actual charges could be higher than $60. Due to Cleveland Clinic's lack of transparency with pricing (procedure performed in a hospital vs outpatient facility), I was charged more than 50 times the amount they estimated. I am requesting a removal of the amount that I was charged above and beyond the $60 quoted to me. I was not given correct pricing for the procedure, and would not have had it done had I known it would cost me over $3,000, which is a very large financial burden.Business Response
Date: 11/27/2024
This
letter is in response to the billing complaint filed by **** ******* to the
Better Business Bureau on.
The
root cause of her complaint is *** ******* received an estimate in the amount
of $60 applying towards her copay for her Colonoscopy scheduled on 3/29/24.
Once the claims finished processing with Cigna, she was billed $3,026.10
applying towards her deductible, per the explanation of benefits.
A
thorough investigation has been completed on the concerns mentioned in her
complaint. When *** ******* was given the estimate, there was a system issue, causing
the estimate program to not include her surgical benefits. We recognize this
was an error in our system and have taken financial responsibility for it. An
adjustment has been made in the amount of $2,986.10, leaving $60 as patient
responsibility. *** ******* made a payment in the amount of $20 on 4/6/24,
leaving $40 as patient responsibility for this date of service.
I
apologize for any inconvenience this has caused *** ******* and I thank you for
allowing us the opportunity to address her concerns. If I can be of any further
assistance, please feel free to contact me directly at *************
Respectfully,
Rachel
Financial Ombudsman
Revenue Cycle Management, CCHS
Cc: **** *******Initial Complaint
Date:11/14/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Cleveland Clinic, a supposedly nonprofit organization, is mailing repeated marketing letters promoting eHealth, a for-profit insurance adviser under the guise of non-profit mailing permit *** ***** Cleveland Clinic claims to send these letters, but the postage is paid in Fullerton California, where it has no offices or health care facilities. Cleveland Clinic does not need and has no right to mail three separate letters promoting eHealth in the last three weeks. Cleveland Clinic's continuing course of conduct is harassment. The envelopes contain no return address, making it impossible to refuse the mail, and very cleverly precluding recipients of these unwanted harassing letters to seek a Prohibitory Order with the Post Office pursuant to R**** ** ** **** ******* *** **** *** ****** because the Post Office claims that a return address is required for it to issue a Prohibitory Order. Cleveland Clinic must immediately stop sending me marketing mail regarding eHealth. Cleveland Clinic must also immediately provide its name and mailing address on all further mailed marketing communications instead of hiding behind a plain envelope. Thank you.Business Response
Date: 12/12/2024
Will follow up with patient for perspective and file complaint. Thank youCustomer Answer
Date: 12/12/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Cleveland Clinic needs to provide a substantive response to my concerns by mail.Thank you.
Regards,
****** ******
Initial Complaint
Date:10/18/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Clubland clinic is attempting to change for a procedure that I have already paid for on the day of service. Please see attached bill and payment receipt.Customer Answer
Date: 10/21/2024
The receipt was attached on the original complaint form, please review it, contact HsA and verify the payment.Business Response
Date: 10/24/2024
October
23, 2024
Better Business Bureau
2800 Euclid Ave, 4th FL
Cleveland, Ohio 44115-2408
***** ****** *******
RE: Complaint ID* ********
Dear
M******
This
letter is in response to the billing complaint filed by ***** ******, to the
Better Business Bureau on 10/18/2024. I would like to first offer my sincere
apologies for any frustration this may have caused *** ******.
Per
my review, *** ****** made a pre-payment of $213.11 on 05/16/2024. Unfortunately,
at the time of the pre-payment, *** ****** had an open balance from a previous
date of service in the amount of $242.41. The payment of $213.11 was allocated
to this older service date while the 05/16/2024 service date was processing
with insurance. The insurance finished processing the 05/16/2024 claim on
09/10/2024 and the balance appeared on his billing statement on 09/11/2024. To
address *** ******’s concerns, I have reallocated the $213.11 payment to the
date of service that he intended to cover with this pre-payment. This action
has reopened a balance of $213.11 in previous charges.
Thank
you for allowing us the opportunity to address *** ******’s concerns. If I can
be of any further assistance, please feel free to contact my department
directly at ***** *********
Respectfully,
Christopher
P****
Financial Ombudsman Office
Revenue Cycle Management, CCHS
*** ***** ******Customer Answer
Date: 10/24/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.A bill reversal is illegal without consumer consent. The balance was disputed with you and FTC. I consider there is no debt exist for Cleveland clinic. I prohibit Cleveland Clinic to harassing me with billing sent to my address.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
***** ******
Initial Complaint
Date:10/04/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid my bill in full and then after paying the bill in full on August 31, they then charged me an additional $72.00 on September 13. I would like to have the $72.00 written off from my account.Business Response
Date: 10/07/2024
This letter is in
response to the billing complaint filed by *** ********* to the Ohio Better
Business on 10/06/2024 regarding his payment due to Cleveland Clinic.
A
thorough investigation has been completed regarding the outstanding balance of
$72.00 due for the date of service 07/05/2024. The charge in question was for
radiology services and was denied by ******* *****l on 09/11/2024 due to the
service not qualifying for ER/Urgent care. The patient spoke with an escalated account
specialist on 10/04/2024 and was offered a 35% discount towards the $72.00
balance, due to the service being denied. However, the patient declined this
discount offer. The discount offered
will be available until 10/14/2024, if the patient would like to call and make the
remaining payment.
Thank you for allowing
us the opportunity to address M** *********** concerns. If I can be of any further
assistance, please feel free to contact me directly at *************Customer Answer
Date: 10/07/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I called in and paid my bill in full on August 31. I was then told that the $72.00 would be written off. I would like them to honor their word and write the $72 off. This was said on a call that was recorded that they can review.
Regards,
**** *********
Business Response
Date: 10/14/2024
This letter is in
response to the rebuttal filed by *** ********* to the Ohio Better Business on 10/09/2024.
We appreciate efforts to resolve this matter. Please be advised that the balance
is correct as patient responsibility.
An additional
review has been completed based on *** *********’s concern on the remaining
balance and information he was provided by customer service. The call between
****** in Customer Service and *** ********* on 08/30/2024 was reviewed. During
the call the patient made a payment on past due balances in the amount of
$255.46, as well as an additional payment of $1,892.15 for the date of service
07/05/2024. The total billed at the time of the call for the date of service
07/05/2024 was $2,911.00, which the patient was given a discount of 35% on, due
to the services being denied as not qualifying for ER/Urgent Care services. The balance of $72.00 was not part of the
statement and balance the patient paid towards, as it was still pending at the
insurance level. Cleveland Clinic received an explanation of benefits on
09/11/2024, and this charge was not discussed by the representative and *** ********* during the call.
As mentioned
previously, the patient does qualify for the 35% discount on the $72.00
balance, if a payment is made by October 14th.
Thank you for
bringing these concerns to our attention. Please note, this is our final review
on the above concern.Customer Answer
Date: 10/14/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
It does not appear that Cleveland Clinic reviewed all my calls, and specifically the one where I was told that there was a $72 credit pending.
Regards,
Ryan P********
Initial Complaint
Date:10/03/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been a patient at Cleveland Clinic. Most recently, l was tgwre for their neurology department. I filled out and asked for thw records of that particular department to be provided to me. The request was acknowledged. When l did not receive it, l cobtacted the Ombudsman department and received an email as well as a telephone call that they would have the records sent to.me. No recorda have been received to daye aince July request but l receoved a bill even though I WAS NOT INFORMED THERE WAS A CHARGE FOR THE RECORDS. So no records received after several requests but a bill is received for service to provide thoae phantom records.Business Response
Date: 10/04/2024
Thank you for the opportunity to respond to this patient’s concern.
Cleveland Clinic is committed to providing safe, quality care, treatment and
services to all patients. We will reach out to this patient directly to address
their concern.Customer Answer
Date: 10/04/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
They have been saying this for weeks.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
****** ******
Initial Complaint
Date:09/14/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I called CCF for obygyn consultation. I was told that financial office will reach out so I can pre-pay for visit as I was out-of-network. I paid $224.25 over the phone. This was max fee including all self pay discounts per financial office. I was told I could get refund based on what doctor marked visit code. I had a telehealth visit over a month later. My Insurance then also paid $65.19. I then got letter from CCF stating visit was going to be $42.38. I reached out and was told since I pre-paid I would get refund on Credit card or cheque in mail. (I have screen shots of all these conversations on the mychart which I am attaching).
2 months later, I started getting bills that I owed $311.74. I msged on my chart - initially they used to reply saying it was a mistake and they will fix and send refund, then they started stating that I definitely owed this money and then I got notice from collections.
1. I was very clear when making the appointment, that due to the "no surprise act", they could not bill more for a virtual visit after the fact.
2. They made $289.44 from me and my insurance for a 20 min virtual visit and I can't believe the audacity that they think they deserve $601.18 for that.
NO Private medical office can get away with charging patients even $289.44 for a virtual visit, then how do they think that they can bill over 600 dollars and I should be paying that. If they had told me that up-front, I would have laughed and hung up the phone.
3. I want the money that they stated in writing that I should be refunded of $181.87. and I definitely want an apology for the time that I have wasted calling their billing office and sending msgs on my chart and now this. Each call alone is a waste of an hour or more and gets one nowhere.
Over all CCF has become the biggest racket where they feel they are above the law when it comes to surprise billing!Business Response
Date: 09/18/2024
This
letter is in response to the billing complaint filed by Aisha Rahman, to the
Better Business Bureau on 9/14/24. I would like to first offer my sincere
apologies for any frustration this may have caused *** ******.
A
thorough investigation has been completed on the concerns mentioned in her
complaint. I reviewed the account in conjunction with the medical records
associated with the services rendered on March 20, 2024. Below are my
findings:
March 20, 2024, Professional services (Reference #***********): The Cleveland Clinic submitted the claim to ********* for the Video Est Whi Patient Visit at Reproductive Endocrinology Infertility with Stephen ******* MD in the amount of $624.00. ********* sent the Cleveland Clinic the explanation of benefits on April 22, 2024. Per explanation of benefits, ********* paid $65.19 and left the balance of $65.20 as patient responsibility applying towards coinsurance. ********* denied $493.61 due to the charges exceeding *** ****** contracted fee agreement as her insurance out-of-network. *** ****** already paid $224.25 and received a $22.82 adjustment as a prompt pay discount. The remaining balance of $311.74 is *** ******s responsibility per her plan’s benefits.
Please
keep in mind, an estimate is an estimated cost of what a patient may owe for
specific services rendered. Please be advised that an estimate is not a
guarantee of the final balance owed. Many variables may impact the final
balance owed, and patients are responsible for the portion not covered by your
insurance plan/benefits.
Unfortunately,
these prices are non-negotiable and are set based on numerous factors,
including national benchmarks, local market pricing and internal costs. If *** ******
disagrees with how the insurance processed the claims, please have her file an
appeal with her insurance company as they are applying the balance towards her benefits.
While we cannot adjust the balance, we have several repayment options to lessen
the financial burden.
I
apologize for any frustration this may have caused *** ****** and thank you for
allowing us the opportunity to address her concerns. Please keep in mind that
it is the patient’s responsibility to understand their insurance coverage and
benefits. If I can be of any further assistance, please feel free to contact me
directly at ************.Customer Answer
Date: 09/18/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This response is completely unacceptable and a lie. They knew I was 'out of network' before I made the appointment. Their financial department had called me and told me that what I was told to pay was 'maximum out of pocket cost' as I was out of network so therefore considered "self pay". I was NEVER told that I would be charged an extra $300 + at the end. So are they stating that their financial department who told me that and took my payment was a liar? And I actually uploaded documented messages between their billing people and me stating I was owed a refund. So are their billers liars also?My insurance was not supposed to pay anything so they made extra money through them also. The very reason the " No surprise act" was passed was due to health systems like these who were fleecing patients and lying to them to get them to make appointments and then charging them more on the back end. And the audacity to say that their charging patients over $600 for a 20 min telemedicine visit is based on 'market' is also a absolute lie. Medicare reimbursement in Ohio for a office visit is not even $120, so which market are they referring to?? Basically, they made almost $300 off me and don't want to refund me what is due to me and instead are making up charges to get more. They are the definition of a horrible health system whom patients need to beware off!
Regards,
*** ******
Initial Complaint
Date:09/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had the same treatment every month during a year in Cleveland Clinic and my Health Insurance company (******* ******) paid for all treatments but the last one that took place on May 15, 2024. Cleveland Clinic sent me a bill for $975.55. I called Cleveland Clinic multiple times. Every time they promised to contact ******* ****** and fix the issue but it has not been resolved and I still have the amount above due. They never called me back. I see that Cleveland Clinic does not do their business right and calling them is just waste of time. Maybe you can help me so I do not need to seek a legal help.Business Response
Date: 10/07/2024
This letter is in
response to the billing complaint filed by *** ****** to the Ohio Better
Business on 09/11/2024 regarding the billing for his treatment completed at
Cleveland Clinic.
A
thorough investigation has been completed regarding the balance for the date of
service 05/15/2024. When reviewed against the other monthly treatments the
patient received, we found the diagnosis codes were sequenced in a different
order on the claim. The diagnosis codes have been re-sequenced, and a corrected
claim has been submitted that matches the previous services.
Thank you for allowing
us the opportunity to address *** ******’s concerns. If I can be of any further
assistance, please feel free to contact me directly at ************.Initial Complaint
Date:08/31/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
During a pediatrician visit for our new daughter, ****** **** ****** I declined vaccination for her, was presented with a vaccine declination form, and signed it. Upon further review, I have determined that it's not in our family's best interest to have a signature of this form on file.
I spoke with the pediatrician, who told me that I didn't have to sign this declination form and that she would still keep Samara as a patient so long as she could document that she discussed the perceived risks of declining vaccines with us, which I agreed to.
She said that I could contact the Ombudsman's office to get my signature rescinded. Upon contacting them, I was told that I would have to contact the Clinic's office of corporate compliance to begin this process. I've tried contacting them numerous times via phone, it has gone to voice mail, and I've never been called back.
I would like to be contacted by someone so that I rescind my signature on the vaccine declination form in my daughter's file.Business Response
Date: 09/19/2024
Good Afternoon and thank you for sharing this father's concerns with the Ombudsman Department. I have contacted the patient's father regarding his challenges connecting with the Corporate Compliance. I have also submitted the father's request to be contacted to the office of Corporate Compliance. The patient's father was asked to call me back should he not receive a call from Corporate Compliance.
Customer Answer
Date: 09/24/2024
I still haven't been contacted by the appropriate personnel at the Cleveland Clinic. While I spoke with Keisha from the Ombudsman's office, I tried calling her today and didn't get a response, so I had to leave a message.
My issue is still outstanding.
Business Response
Date: 10/08/2024
Good Morning, I am responding from the Hillcrest Ombudsman Office regarding this father's concerns. I am working with two departments within the Cleveland Clinic to understand the next steps of assistance for the patient's father. I called and left a message for him this morning and will follow up with him as soon as an update can be provided. Thank you. -KeshiaCustomer Answer
Date: 10/15/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.My statement of revocation was placed on my daughter's file.
Regards,
****** *****
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