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Business Profile

Lab Equipment

U.S. Solid

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lab Equipment.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/29/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    US Solid has no concern for anyone who buys their crap. They took down the phone number from their website because they are lazy - not because covid - that is a government approved excuse to be lazy and they have no business being lazy if they are claiming to run a business that offers solutions to problems - if you want to be lazy then don't offer to steal money from people with valves that don't work!

    My valve was a 2-wire auto off when power disconnect but it's auto ON when power disconnect and auto OFF when power connected - that is bullshit! it's the opposite to what their product description claims - they are lazy and will not even let you call for help. Total crap.

    Business Response

    Date: 08/30/2023

    We sincerely apologize for the inconvenience this may have caused. We didn't see any voice message or email from the customer. We are dedicated to helping our customers solve the problem. According to the customer information, we were only able to find a possible match with the same name but different address. The order was placed in 2020 and a free replacement was sent in 2021. The model number of the valve is MSV00017. Please confirm if that is the correct order and we would be happy to help. We can be reached at [email protected] and we always reply within 1 business day.

U.S. Solid is NOT a BBB Accredited Business.

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