Complaints

This profile includes complaints for Rauser & Associates Legal Clinic Co., LPA's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Rauser & Associates Legal Clinic Co., LPA has 6 locations, listed below.

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• 

  Rauser & Associates Legal Clinic Co., LPA

  1468 W 9th St Ste 300 Cleveland, OH 44113

• 

  Rauser & Associates Legal Clinic Co., LPA

  401 Tuscarawas St W Canton, OH 44702

• 

  Rauser & Associates Legal Clinic Co., LLC

  5 E Long St Ste 300 Columbus, OH 43215

• 

  Rauser & Associates

  26 Market St Ste 1001 Suite 1001 Youngstown, OH 44503

• 

  Rauser and Associates

  1 Cascade Plaza STE 1410 Akron, OH 44308

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Started the process to file bankruptcy through this company. Talked with the assistant on the phone and went through paperwork, paid my attorney fees outright, $1085, was told they would be sending over my paperwork. Told to send over my documents, I sent my documents and never received any paperwork. Paid my fees on February 20, 2025 and have not been able to get in touch with anyone since. They never sent my paperwork, they haven’t done anything except collect money from me. I’ve called multiple times asking to either file my bankruptcy or give me a refund and nothing ever comes of it. I just want my money back at this point.

  Business Response

  Date: 04/15/2025

  Our office appreciates Ms. ****' frustration with the process, however, Ms. **** was advised that the income tax returns provided were not completely readable, and requested that they be resent; and that our attorneys needed updated paycheck stubs, and other specified documents to complete the filing process. Relative to the communication with our office, we are not showing any unreturned messages and make every effort to return calls the same day if at all possible, and if not, within 24 hours. We apologize if there was any missed communication. Per Ms. ****' request, our office has closed her file and is issuing a refund of fees due. Thank you for your review of this matter. 

• Initial Complaint

  Date:12/02/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ****** ****
  
  
  
  
  

  Business Response

  Date: 12/14/2024

  Mr. **** hired our office on 3/29/2024 to pursue the filing of a bankruptcy case. At the time of his request to close his file our office had completed the full preparation of the petition and schedules for review and filing. An appointment was scheduled for and held on 4/9/2024 to review the petition and schedules. After having the meeting with the attorney, Mr. **** elected to delay the filing. After our office followed up via telephone on several occasions, Mr. **** elected not to file and requested that his file be closed. Our office issued a refund of unearned attorney fees per the terms of the attorney fee agreement. However, after learning of Mr. ****** ongoing financial and personal concerns our office issued a full refund of attorney fees received. After speaking with Mr. ****, it is our understanding that has no complaints and may file in the future.    

• Initial Complaint

  Date:04/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I thought we could declare chapter 7. We were told we had to do 13. We didn’t want to so we asked for a refund. They didn’t do anything for us and still haven’t received any of the $1000 we paid them. Its been 3 weeks and i've called the cleveland office multiple times but no one gives me a straightforward answer. tried to email the supposed manager that handles this named Brian but the email wont be accepted. It keeps being sent back. Never heard of such a thing. They hold onto people’s money. Just give us our money back.

  Business Response

  Date: 04/24/2024

  We are in receipt of the
  complaint ******** ***** filed with your office. We appreciate the financial
  concerns that Mr. & Mrs. ***** have experienced. At the time they elected
  not to close their file, their bankruptcy petition and schedules were fully
  prepared, however, after appointments on 7/18/23, 3/12/24, and a final
  appointment on 3/28/24, it was determined that the historical income remained
  too high to qualify for a Chapter 7 at that time. As per their request the file
  has been closed and a refund check has now been mailed. We apologize for any
  delay in issuing a refund of fees; our office had an employee out on medical
  leave. We do not show any missed correspondence in our records, and
  perhaps the attempts to email bounced back due to having the email address
  incorrectly entered. We apologize for any inconvenience or inadvertently
  missed communications. 

• Initial Complaint

  Date:01/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 

   

  My parents are elderly and do not understand the increase in charges. An additional $1100 a month for 4 months is not extra funds they have available to them nor understand why its being charged. 

  Client Privacy was not a concern when I spoke to the representative a few years ago. Stating that my concerns are untrue and unjustified and not professional nor accurate. 

  It would Serve the business well to keep in mind that when clients come to them in a predicament such as this that legal matters may not be familiar to them. 

  I would not recommend this business. My parents do not wish to lose a paid in full vehicle or their home due to your inadequacies. 

  
  
  
  Regards,
  
  
  
  ******* ******
  
  
  
  
  
  
  
  
  
   

  Business Response

  Date: 02/02/2024

  We are in receipt of the BBB complaint
  filed by ******* ****** (ID# ********). Ms. ****** is not a client of our law firm,
  and is not listed as a person to whom, **** and **** ****** have given
  permission to release information to. We show no record of any missed calls
  from Ms. ******.
  
  All assertions Ms. ****** raises in her
  complaint are unfounded, untrue, and completely without merit. Our office has
  made and continues to make every effort to see the *******’ Chapter 13 case
  through to completion. As the court docket reflects, the Chapter 13 case has
  been up for dismissal several times due to ongoing under-funding of the court
  plan. Plan payments in a Chapter 13 case are made directly to the office of the
  Chapter 13 Trustee, with the Trustee making disbursements as per the terms of
  the Court ordered Chapter 13 Plan. Fully funding the plan is required and
  critical to retaining real estate, vehicles, and possessions that are included
  in the Chapter 13 Plan. When payments are not remitted in full, as is the case
  here, the Trustee is unable to make payments on creditor claims. We assume that
  this is what Ms. ****** is referring to as “incidentals” not paid. No fees or
  terms have been added to their contract. We appreciate the *******’ financial
  concerns, however, due to their inability to remit full payments to the
  Trustee, payment arrears have continued to accrue.  
  
  Although the *******’ plan is currently
  more than 15 months over the 60 month time limit provided for by the Bankruptcy
  Code, our office was able to obtain an Agreed Order with the Chapter 13
  Trustee’s office avoiding dismissal of the case. This agreement has reduced the
  monthly plan payment to $1100 per month (approved by the Court on 1/26/2024). After
  speaking with Mr. ****** last week to work out this resolution, we anticipate a
  call from Mr. ****** within the next week, to continue to discuss the Chapter
  13 plan, and options we have worked out in event the ******* are unable to
  complete the Chapter 13 plan. The ******* have been advised that although the
  vehicle claim may be satisfied at this time, the title will not issue until the
  Judge issues the discharge order upon the completion of the case.
  
  
  Thank you for your review and
  consideration of this matter.   
  
  Rauser & Associates 

• Initial Complaint

  Date:01/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bankruptcy is a scary thing. Especially when it involves your personal and small business income. I’ve attempted chapter 13 filing previously but choose not to complete my case because the damage would be far greater than relief. I was in need of an experienced attorney with local expertise and adequate experience. One that would prioritize my needs, the needs of my small business and advise me in a caring protective manner. Rausser and Associates provided me with the complete opposite of what I paid them to provide and did more damage to my overall wellbeing than if I had not filed in the first place. My greatest fears had came to light. I was open with my attorney explaining the fluctuating income my business receives during the summer months due to our main contract a school being closed. And when June hit I inquired about converting my case from a Chapter 13 to a 7 for I could not afford the trustee payment which where coming due. I was told that I couldn’t convert because my exempt asset would be valued high and the trustee would absolutely sell it. Even after letting my attorney know the real value of my asset because of being rebuilt and worth less by vin number specifically. I was sent generic blue book values of seminar vehicles almost double in value of what my asset was and told to contact an appraiser for they would not be able to convert my case. All Rausser had to do was take the time and read my filing for the trustee had already appraised my asset at the correct price 10,000 less then what Rausser said it was worth. Also on my official Form 3091 it states under no. 12 Fully exempt property will not be sold and distributed to creditors even if the case is converted chapter 7. I was told I couldn’t convert when I could my case ended up discharged and sanction for previous filings and I eventually lost the asset my business fought so hard to keep. Shame on you Rausser for not advising me correct. Malpractice 100% . Notices came late and no quality given.

  Business Response

  Date: 01/30/2024

  
  Thank you for forwarding the complaint filed by Chanel
  ******* (ID# ********) with your office.
  Please note that we appreciate the financial difficulty
  that Ms. ******* has experienced. However, Ms. *******’s assertion that our
  office informed her that she could not convert her case from a Chapter 13 case
  to a Chapter 7 is incorrect, and her claim of malpractice is incorrect and
  wholly mistaken.   
  Ms. ******* hired Rauser & Associates on 4/29/22 to file
  a Chapter 13 bankruptcy case to obtain the return of her vehicle that had been
  repossessed. After Ms. ******* paid the agreed $200 in pre-filing attorney fees
  and reviewed and signed the bankruptcy petition and schedules, her case was
  filed with the bankruptcy court on 5/16/22 (Case # ********). Ms. *******’s
  case was dismissed on 9/22/22 solely due to her failure to remit any payments
  to the Chapter 13 Trustee as required by the Chapter 13 Plan.
  The attorney noted that after the filing of her case on
  5/16/22 Ms. ******* basically stopped communicating with our office. The
  341 First Meeting of Creditors originally scheduled for 7/6/22 had to be
  rescheduled to 7/13/22 because she did not attend the hearing. The attorney
  advised Ms. ******* on 7/12/22 that
  funding was delinquent, and that the funds due to the Trustee needed to brought
  current immediately to avoid the Trustee moving to dismiss her case. The
  attorney notes from the 341 hearing held on 7/13/22 indicate that Trustee
  Helbling informed Ms. ******* about the funding arrears, and that Ms. ******* promised
  to get current immediately.
  Ms. ******* was absolutely not advised that she was unable
  to convert her case. Alternatively, when Ms. ******* spoke with our office on
  7/28/22 about the possibility of converting her case from a Chapter 13
  repayment plan to a Chapter 7 case, she was advised by the attorney that she
  could convert to a Chapter 7 and was quoted the fees to do so. The attorney
  only cautioned that if she elected to convert to a Chapter 7, which is a liquidation
  bankruptcy, that it was possible that she could lose her motor vehicle as an
  asset to pay unsecured creditors. Ms. ******* is mistaken in her reference to
  section 12 of Form 3091 which is the “Notice of Chapter 13 Bankruptcy Case”
  form. This form indicates that exempt property may be retained, however, as the
  attorney who discussed conversion with her advised, only the first $5925 was
  able to be claimed as exempt. As scheduled in the bankruptcy petition, Ms.
  *******’s vehicle presented unprotected equity likely to be more than $10,000.
  Therefore, if she was unable to turn over those funds to a Chapter 7 trustee,
  the vehicle would be subject to sale to secure the value that exceeded the exempt
  $5925 for the benefit of her unsecured creditors.      
  When Ms. *******’s case was called for the Confirmation
  hearing on 8/18/22, still no funds had been remitted to the Chapter 13 Trustee,
  and Ms. ******* had not followed through with providing the documentation and
  fees discussed on 7/28/22 required to convert. Based on this, the Judge granted
  the Trustee’s oral motion to dismiss the bankruptcy case due to failure to fund
  the plan (Order signed 9/12/22). Our office reached out again to Ms. ******* via
  letter that same day of 8/18/22, notifying her about the dismissal and the
  Trustee’s request for sanctions.
  As indicated at the confirmation hearing, the Trustee filed
  a Motion for Sanctions on September 28, 2022. Additional email and another
  letter were sent to Ms. ******* on 9/28/22 regarding the pending Motion for
  Sanctions and the response deadline of 10/27/22. Our attorney tried to call Ms.
  ******* on 10/25/22. All attempts to reach Ms. ******* went unanswered, and the
  Motion for Sanctions was granted on 11/3/22.
  In moving for sanctions barring the filing of a new case
  for 180 days, the Trustee cited bankruptcy court records reflecting that Ms.
  ******* had filed four Chapter 13 Bankruptcy cases from 2016 to 2022. Three were
  filed in ******* and the 2022 case was filed by our office.  The court
  dockets reflect that all four cases were dismissed for failure to fund, attend
  the 341, pay filing fees or some combination of all three factors. The final
  Chapter 13 filed in ******* was also dismissed with sanctions.
  In her complaint with your office, Ms. ******* demands a
  refund of $550. The position of our office is that the $200 received for
  attorney fees before filing constitutes earned fees. The sum of $313 received
  by our office was paid to the bankruptcy court on 5/16/22 with the filing of
  her Ch 13 case and represents a non-refundable $313 bankruptcy court filing
  fee. Our office received no other funds on this matter. Ms. *******’s case was
  dismissed solely because she failed to remit the payments as required. There
  were no objections to confirmation of her plan either from the Trustee or any
  creditors. Because Ms. ******* did not remit any payments to the Trustee, our
  office only received $200 of the agreed upon $3000 for representation. Although
  Ms. ******* still owes our firm $2800, our office we will not seek to collect this
  sum despite the extensive work on the file spanning 4/29/22 to the closing of
  the case on 12/15/22.
  Please do not hesitate to contact our office with any
  further questions. 

• Initial Complaint

  Date:06/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am going through a rough financial situation at the moment. So I decided to file a chapter 7 to help with my debt. Spoke to an attorney and told him our first interview this information as well. I was told the amount, the process and what documentation I needed.
  
  I was told I wouldn’t have to pay my car note since I will be surrendering the vehicle. Months go by and now everything is registered as a chapter 13 and my car get repossessed.
  
  I was told by paralegal she not sure where the miscommunication happened. I now have to have a trustee to get a vehicle. This was NEVER told me, I’ve called and worked with numerous banks and dealerships and they don’t assist with people with trustees.
  
  So my next and only option is to refile which means another 700.00 and more months without a car. Which affects my lively hood. When speaking to the paralegal no kinda sympathy and was asked “ Do you really need a car”.

  Business Response

  Date: 07/06/2023

  Dear BBB: Thank you for your communication. Our office has had the opportunity to meet with Mr. ******* ****** who indicated to his attorneys in our Columbus office that he is satisfied with the service and legal advice that he has been given. He stated that he now understands his legal options and is in the process of filing a conversion. 

• Initial Complaint

  Date:05/16/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  I just wanted to reach out and let BBB know that Rauser & Associates did refund my money so if you could update the file so that it reflects a refund payment that would be greatly appreciated

  Thank you

  
  Regards,
  
  
  
  ****** *****
  
  
  
  

  
  

  Business Response

  Date: 05/24/2023

  Our office issued the requested refund of $100, representing all of the fees paid to the firm. Unfortunately we were unable to reach the client via telephone to confirm receipt. Please let our office know if there are any remaining issues or information needed to resolve and close this matter. Thank you.