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Business Profile

Mufflers

Docs Automotive Discounted Muffler, Brakes, and Struts

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Complaint type

  • Initial Complaint

    Date:04/30/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 4th of 2024 I had my car towed to Docs . They kept it for 5 days. Told me 1000 dollars for fuel pump and relays. Got it out April 10 at 4 pm. Took it home and parked it. Quit running at 830 am on April 11th. Had it towed back to docs. Kept it another 4 to 5 days said I need spark plugs wear and tear or ignition coil. Said it would cost couple hundred dollars. Turned out to be 550 dollars. He didn't even call and let me know the price before he started working on it. Paid for it and it quit running again. Always telling me it's something different. I want at least half of my money back. My car is sitting in the driveway still not running.

Docs Automotive Discounted Muffler, Brakes, and Struts is NOT a BBB Accredited Business.

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