Complaints

This profile includes complaints for The Sherwin-Williams Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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The Sherwin-Williams Company has 1093 locations, listed below.

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  The Sherwin-Williams Company

  101 W Prospect Ave Cleveland, OH 44115-1093

• 

  Sherwin Williams Canada

  320 18690 Fraser Hwy Surrey, BC V3S 7Y4

• 

  Sherwin Williams Canada

  2750 Barnet Hwy Coquitlam, BC V3B 1B9

• 

  Sherwin Williams Canada

  100 8888 152A St Surrey, BC V3R 0V7

• 

  Sherwin Williams Canada

  390 W 8 Ave Vancouver, BC V5Y 3X2

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The store had a tinting error with the stain. The store has admitted to such. The problem is the parts of the deck where the stain went on ruined the desired look for the deck. We had to choose a solid stain to cover the semi transparent stain that was incorrectly tinted. I still then had to the painter for the job even though our one year old thirty thousand dollar porch was no longer able to be stained or look the way we wanted. I’d like a refund plus damages. They ruined our deck, cost us three extra weeks of work and cleanup, etc

  Business Response

  Date: 07/05/2023

  Complainant states they were disappointed by a product’s performance.
  
  Superior customer service is important to Sherwin-Williams. Local management contacted
  Complainant and multiple attempts were made to resolve the matter to the Complainant’s
  satisfaction.
  
  Sherwin-Williams deems this complaint closed.
  
  Regards,
  Carl J. C*****
  Carl J. C*****, Paralegal

  Customer Answer

  Date: 07/05/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

  We were unable to achieve the desired look (stain showing wood grain) beause the store made a gross error in their tinting process. This was not poor "product performance"  The store admitted to this error. Our painter said to cover this up we needed to use a solid stain, meaning we lost our wood grain totally. I had to pay for something I did not want. Their "tinting error" messed our wood up. They can confirm with the painter that they were unable to sand *all* the wood down to cover up the incorrect stain. We had to choose a stain that would cover *all* the wood - solid. This is unacceptable. 

  Poor product performance is peeling or uneven coverage. This is not the same thing. This is tinting a person done at that store that turned green instead of the brown it was shown to be in samples.  This is *defective product*

  
  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  
  
  Regards,
  
  
  
  ******* *****
  
  
  
  
  
  
  
  
  
   

• Initial Complaint

  Date:05/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a 275 dollar or somewhere there abouts 5 gallon bucket of what was supposed to be stain for a fence it was marked deck stain but when we opened the thing it was paint I think they had a mislabeled bucket of paint marked stain and they proceeded to add tint for stain that I wanted to the paint and this is very obviously their fault but when we attempted to have them correct the problem they offered to sell us another half off rather than just replacing the bucket THEY messed up for the right one. I'm shocked to find so many complaints and I'm wondering what to do other than go dump it in the middle of their showroom..

  Business Response

  Date: 05/17/2023

  Complainant states they were disappointed by a product’s performance.
  
  Superior customer service is important to Sherwin-Williams. Local management contacted
  Complainant and resolved the matter to the Complainant’s satisfaction.
  
  Sherwin-Williams deems this complaint closed.
  
  Regards,

  Carl *. C*****, Paralegal
  *************************

• Initial Complaint

  Date:08/07/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I asked the Sherwin Williams employee for one gallon of Cashmere Mega Graige SW 7031 flat interior paint today. I read the name and the code to him twice right from my phone. He was the only worker in the store and was extremely busy with multiple customers. I had already waited 30 minutes and there were 4 people behind me. He handed me the paint I supposedly ordered and I went home to find he gave me the wrong paint color and wrong code. I had never even heard of the color he gave me. I immediately called the store to report the error and returned within 10 minutes of the purchase. The employee was extremely rude and lied right to my face that he repeated the color name and code to me twice. This never happened but he insisted he made no error and that I had made the error even after I told him I had never heard of the color he gave me. He refused to remake the correct paint color unless I paid 50% of the cost!!!! He said there was no manager available but I could return to the store a 3rd time to see if his manager would do anything. I have never experienced such poor and unacceptable customer service.

  Customer Answer

  Date: 08/09/2022

  
  
  Better Business Bureau:
  
  
  
  To Whom It May Concern;
  
  This is to inform you that I wish to rescind my complaint because the company resolved the matter to my satisfaction.
  
  Thank you.
  
  ******* ****** ** **