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Business Profile

Producers

The Lincoln Electric Company

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for The Lincoln Electric Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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The Lincoln Electric Company has 4 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/04/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear [Lincoln, electronic],

      I am writing to express my dissatisfaction with your Lincoln electronic gas welder (product number [ 18354815#]). This product has been in for repair for 10 weeks now, and I have yet to see any progress being made.

      I bought this machine to do jobs with my father, and only had 30 hours of use before we encountered this issue. We purchased it in the summertime, and expected a product of higher quality from your company.

      I am disappointed that I am not seeing any results from the time and money I invested in this product. I expect you to take care of this issue as soon as possible, and provide me with a satisfactory resolution.

      If you need more information, I am available to provide it.

      Sincerely,

      [******* ******** ]

      Business Response

      Date: 12/04/2023

      Good Morning Mr. ********,

      Thank you for providing feedback on your welder. I apologize that your experience with our product has not met your expectations. I ensure you that we are dedicated to resolving this issue for you in a timely manner.

       

      Can you verify that your machine serial number is ***********?  In addition, can you provide information on the repair facility that your unit is currently at?

       

      Thank you,

      Brad ******

      Manager, Customer Service Contact Center

      Customer Answer

      Date: 12/04/2023

      The serial # is ************** it’s at the garland shop you guy recommended me to leave it at I already told to other ppl about this problem I went to your support and I been left on read for 4 days now and they already asked me where it located so you guy should have record of this  I have a few emails from you guy just haven’t found a solution for me 

      Business Response

      Date: 12/04/2023

      Mr. ********,

      Thank you for your quick follow up. After researching, i found that you have been in communication with my team on case ******.  I have reviewed with the agent and we are offering a replacement machine at no charge to you.  We will also review the delays with this Lincoln Authorized Service Facility.

      A member of the Lincoln Electric Customer Service Team will be reaching out today to go over the replacement shipment and return process.

      We sincerely apologize for the delay.

       

      Brad ******

    • Initial Complaint

      Date:01/02/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a ***** *** 140 MP welder off the website. Order number ****. Purchase date 12/12/2022. Purchase was processed and invoice paid and I have received nothing.
      Attempted to contact customer service for updates 4 times....with no response. Further investigation revealed the product now online for a lower price.

      Business Response

      Date: 01/03/2023

      Good Morning Mr. ********,

       

      I am deeply sorry that you have not received your product or the Customer Service you have requested.  

       

      I would like to gather some more information on your purchase. Can you advise on the distributor that sold your the ***** *** 140MP? In addition, can you provide the customer service contact information that you used?

       

      Thank you. We look forward to hearing from you soon.

       

      Bradley ******

      Manager, Customer Service Contact Center

      The Lincoln Electric Company

      Customer Answer

      Date: 01/03/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.




      [To assist us in bringing this matter to a close, we would like to know your view on the matter.]



      Regards,



      ***** ********









       

      Business Response

      Date: 01/03/2023

      Good Afternoon Mr. ********,

       

      Thank you for providing this information. I have reviewed ********. Unfortunately, they are not a Lincoln Electric distributor. Our MSRP on the ***** *** 140MP is $969.00 USD. It appears that ******** is a fraudulent company. I have escalated these findings internally to pursue having the website removed but we are unable to take any additional action.

       

      If you wish to locate a Lincoln Electric Authorized Distributor, you can find locally by visiting us at www.Lincolnelectric.com. 

       

      I apologize for this inconvenience but trust that this provides resolution to your inquiry.

       

      Bradley ******

      Customer Service Contact Center Manager

      The Lincoln Electric Company

      Customer Answer

      Date: 01/06/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



      Regards,



      ***** ********




    The Lincoln Electric Company is NOT a BBB Accredited Business.

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