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Business Profile

Valet Service

Laz Parking Ltd. LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Valet Service.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/27/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Please take note of the following information:

    The transaction took place on 07/24/24. When I accessed the website, it prompted me to pay $0.86 for up to 2 hours of parking, and then it mentioned that a preauthorization charge would be placed on the account. This reauthorization was about $3, meaning I would be paying for a little over 2 hours. When I returned to my car a little over an hour later, I found a parking ticket. I was very confused because I was within the time limit but still got a ticket. Upon appealing, I was informed that I needed to use the app or a barcode to pay for parking. This was confusing to me because I was not aware of any other way to pay. It seems like this business takes pride in being misleading and issuing tickets even when payment for parking has been made. They tried to address the issue but their explanation was inadequate. I distinctly remember using the QR code, and I request that they provide me with the metadata if they believe otherwise. This information should have been clearly communicated to customers. It seems like they mislead their customers and then charge them to gain more revenue. This is not an acceptable way to conduct business. On top of this, my friend also received a ticket, and although I assisted them in writing their appeal using the same reason, theirs was accepted while mine was denied. This seems like a discriminatory practice. I expect this matter to be resolved fairly by having the citation removed based on these circumstances.

Laz Parking Ltd. LLC is NOT a BBB Accredited Business.

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