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K Van Bourgondien
BBB accredited business seal
BBB Accredited BusinessB+Rated by BBB

Complaints

Customer Complaints Summary

  • 13 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/23/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order using my Pay Pal account for an order of $104.08 for 20 Assorted Hostas and 20 assorted Lilies. I never received a conformation email, but my Pay Pal account did sent money. When I called the foreigner who answered my call found no orders for me at all. I have an account number given to me by the company #********. After some thought I thought that perhaps because I had ordered through their posting on FB it may have been a scam so I contacted PayPal and disputed the payment. I then went directly to their website and attempted to order again, only this time I only spent $40.+/-. Still have never received a conformation of this order either so now I am out over $140.00!!! I really should have known it was too good to be true but thought it was a reputable firm!

    Business Response

    Date: 04/27/2023

    Hello, unfortunately the order in the amount of $104.08 did not import into our system. We see the dispute has been filed with PayPal, and we have accepted the dispute due to our error. PayPal currently has the funds on hold- We are unable to release those funds, PayPal is responsible for doing so. PayPal Case I******************** Transaction ID:
    *****************. Order *********** in the amount of $46.65 placed on 4.23.23 shipped on 4.26.23 to the following address: *** ******** ***** *** *******, ** **********. You may choose to track this order via FedEx with the following tracking number *********************** The estimated delivery date for this order is Friday 4.28.23, by end of day. 

  • Initial Complaint

    Date:03/03/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called before placing my order for $147.28. I am beginning a business that would include the sale of forced bulbs. I wanted to be sure my order would ship immediately, as I needed a good turn time for my purchase. I was assured my bulbs would ship immediately. It did not. Further, it has shown packed and ready to ship on their site for more than a week. I called today and was told that indeed it is packed in a box waiting to be shipped. So my bulbs have been packed for more than a week, and sit there when I was told before purchase that they would ship immediately.
    I am now told they will ship in three or so days.
    I don’t like being told my bulbs would go out immediately and after purchase, weeks later, they are sitting in a box packed to be shipped. It is dishonest business practice to promise something and then not deliver on that promise. Also, the “latest ship by date” on my order details page has now been exceeded, so in writing, they “say” one thing and “do” another.
    I am quite frustrated and since this is my new business, I won’t have the products to sell at the time the festival comes. I didn’t order elsewhere because I counted on what these people said. In business, it matters, and when it costs me business, it really matters.
    I am very disappointed and frustrated.

    Business Response

    Date: 03/07/2023

    We do apologize our team member provided wrong information to Ms. ******* regarding when orders ship. Our normal processing time is 7-10 days, we have taken this opportunity to remind our team members of our shipping policy when dealing with live goods. I have attached the tracking information for Ms. ******** order, number *********00, the order is currently scheduled to be delivered on 3.8.23 by the end of the day. In addition a full refund in the amount of $147.29 has been issued to Visa ending in **** expiring 05/24. Ms. ******* should keep the order as a portion of our apology for providing wrong information. We kindly ask Ms. ******* to allow 7-10 business days for receipt of this credit. Should she have questions regarding this credit she may reference credit memo number **********

  • Initial Complaint

    Date:10/22/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order ***********
    $236.81

    The company is refusing to follow their own guarantee. I spent a fair amount of money through them on flower bulbs. And also two bags of fertilizer. But then it seems that the fertilizer attract raccoons which eat most of the flower bulbs.

    I have planted similar bulbs from their company in the same flower bed before using straight bonemeal for the fertilizer, and didn’t have a problem. The only difference here was the fertilizer they sold me.

    Their company policy under returns on their website says that if you’re not satisfied with your purchase they will issue you a merchandise credit. And the live chat representative said if the flowers do not grow, they will also give you a credit. Obviously these bulbs will not grow. And it is their faulty product which caused that.

    But when I told the rep about the situation, she said it does not apply to my situation.

    I would like a replacement of these flower bulbs - immediately - to plant during this fall season. If it is not possible to replace them before the ground freezes in Iowa in 2022, I want a full refund.

    Business Response

    Date: 10/24/2022

    *** *******,

    Thank you for your correspondence, our fertilizer is an all natural product and should not have anything specific in it that would attach Raccoons. I have forwarded your complaint to our Master Gardeners for review and have issued a reshipment of your order, the new order number is ***********.

    Sincerely,

    Kim J*****
    K Van Bourgondien

    Customer Answer

    Date: 10/24/2022

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



    Regards,



    ****** *******

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