Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Owner continues to deflect, and will not come fix his work.

  Business Response

  Date: 01/31/2024

  
  My response to *** ***** is, he is a deadbeat customer that's not taking responsibility for his. 
  Just bc there's an issue with his house, that I've repaired multiple times. Mean, that I deserve this. 
  I've told *** ***** that his foundation could be settling/ moving (since his house is on a slight hill.)
  Therefore no matter what i/ or anyone else does to the house, it'll fail, until it's stabilized. 
  I had every intention on coming back before winter hit to seal it up. His late response hindered that. I'm not going to show up unannounced. 
  Between his threats, his non stop texting/calling, having his family message me, is harassment. 
  Last year, we both agreed he'd find someone else to do the work. Clearly, that never happened. 
  He'd rather hurt a small business owner, father, friend of a friend, than take my advice and seek out an engineer. 
  

   

   

  
  

  Customer Answer

  Date: 01/31/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  **** *****
  

  Customer Answer

  Date: 02/11/2024

  Company response was not acceptable. The “harassment” stated is incorrect. I sent messages / called with practically zero response.  When the company would respond, he would say he’d show up then never respond.  His accusations of me having my family “harass” his are incorrect as well. I had spoken to my father about how bad the job / service was. He then took it upon himself to contact the company.  RJB states he told me I needed to contact an engineer, that is false.  He admitted that the product he used has caused him issues.  
  

  if you knowingly use product that you have previously had issues with is unacceptable.  The fact the money we saved / spent for this was basically wasted.

  He states I’m a deadbeat who is “attacking” a small business. My wife and I are save for projects like that, and expect the service to be done correctly.  We were recommend RJB from family, and have been extremely dissatisfied. 
  

  Not only is the service we paid for bad, but we also have had the task of removing the concrete hand prints all over our railings. 

  The issue I had was the crack growing during the winter, which it did.