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Business Profile

Tax Return Preparation

Tax Associates, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tax Return Preparation.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/03/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We hired her to do our taxes 5 months ago. We dropped off all of our forms to be prepared. She has refused to return calls or emails. She has NOT completed our taxes or gave us an explanation as to why. She has refused to answer our calls to get our documents back so we can get our taxes done elsewhere. This has put us in a serious situation with the IRS.

    Business Response

    Date: 09/13/2024

    I was in the process of closing our brick and mortar side of our business so that we could perform our services virtually via my home.  I wound up having a personal housefire and will be displaced till approximately Nov/Dec. 

    I spent 24 days in a hotel.  Seven days ago, I moved into a camper.  I am in the process of getting the office setup properly in my camper. 

    The *****’s tax return has been prepared (and that has been communicated to them as well). However, for the life of me, I can’t get my all-in-one machine to print.  

    it is my hope to get “everything” up and running sometime during the week of September 16.  

    Thank You,

    C**** C*****

    Tax Associates LLC

     

Tax Associates, LLC is NOT a BBB Accredited Business.

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