Complaints
This profile includes complaints for Ebner Properties, LTD's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 6 total complaints in the last 3 years.
- 2 complaints closed in the last 12 months.
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Initial Complaint
Date:09/03/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Since I moved in the apartment we started seeing that the electricity bill was unusual high.We complained and nothing was done. I called the electric comp and got into a budget plan with them. But still the budget kept going up because they said I was average $400 in electricity. I came off the budget paid my balance so I could see exactly whT my bill was going to be. My bill fluctuating and is $318 to $341 I have called maintenance and complained with everyone in the office I left messages been to the office and all the did was send out some guy that said he's been here and there's nothing he can do. When the owner asked if he had explained to me the issue he said he couldn't talk to me because I didn't speak English apparently because he knew im hispanic. And I heard him say it to the owner on the phone.even tou he had talked to me before when he came to fix the outage in my apartment. He disrespected me in front of my children yelling at me like a maniac. I complained and was told by the owner that he's a sub contractor. The owner assure me he was gonna get someone to come fix the problem. When I call the office they never give the messages to the owner.per the owner words. Last incident the maintenance guy told me is because I didn't have my ac in automatic when I tried questioning and explaining whats going on he got an attitude and told me not to interup him when i was talking he actually talk over me and told me to call the office and walked away didnt even listen to me (I have the recording of the conversations)The apartment doesn't get cool at. all and is only me in the apartment how much electricity can i use I tried explaining is not normal none of my neighbors pay that . I was told that apartenly I don't know how to read my own bill and if I didn't like the answer I was welcomed to move out. Office is whole bunch of disrespect is sad because when I talk to the owner he acts like he's really concerned but he's staff acts differently when he's not around.
Business Response
Date: 09/20/2024
Good afternoon.
We have worked with you for multiple months regarding your electric. We have listened to your concerns regarding the amount of your electric bill and have sent our Electrician to your home and also sent our maintenance technicians. You have come to our Corporate Office and our staff has tried multiple times to explain solutions.
We have explained to you on multiple occasions that we have had an extremely hot summer which in return when running your HVAC System, will run your bill up very quickly. More so this summer due to the extreme temperatures. After reaching out to your neighbors, they have also responded by stating that their utility bills have doubled if not tripled due to running their AC unit.
Our maintenance supervisor came to your unit and found that your thermostat was placed "ON" instead of "AUTO". This means that your unit never shut off, it ran continuously. This within itself would run your electricity bill high.
At this point, there is nothing more that we can do. Unfortunately, hot summers come along with high utility bills. Our suggestion as we have explained before, is to set your thermostat temperature at a higher temp/degree. This is not a guarantee that your utility bill will decrease to your desired amount but will help.
Thank you,
Ebner Properties, LLC.
Initial Complaint
Date:06/12/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I accept the business's response to resolve this complaint. Check has been received. Thank you.
Regards,
**** *******Business Response
Date: 06/14/2024
Good afternoon.
Ebner Properties has always strived to send out Security Deposit before the 30-day deadline. Unfortunately, we had software issues which put us behind a week or so.
A check was issued out via mail on 6/10/2024 in the amount of $642.73, check #302. We are sorry for the delay.
Best Regards,
Ebner Properties
Initial Complaint
Date:03/02/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been told the water bills come out of my money in my account to pay the rent the money for February‘s water bill. The money for March‘s water bill hasn’t been deducted from my account and now is $60 late fee has been deducted from my account I have called and spoken to ***** and billing about this. I have actually been into the office one time, I have been told that to ignore the app folio app they use for us as residence but now with this late charge being added, I cannot ignore it. I would like my account adjusted the money for water bill shown as paid and the late charge taken off of my account. I am very good about paying my bills on time and ahead of time .Business Response
Date: 03/11/2024
Good afternoon.
I have attached your Account Ledger for your review. As you can see, there are no late fees posted to your account. Ebner Properties has spoken with you multiple times and has expressed that the late fee was posted on 3/2 by mistake and was immediately removed. If you log into your AppFolio account, you will see the same document that I have attached. All questions can be answered through your portal.
If you have any questions or concerns, please feel free to reach out to our office.
Thank you,
Management
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