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Business Profile

Apartments

Galloway Village Apartments

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Galloway Village Apartments's headquarters and its corporate-owned locations. To view all corporate locations, see

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Galloway Village Apartments has 2 locations, listed below.

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    • Galloway Village Apartments

      99 N Murray Hill Rd Columbus, OH 43228-1594

    • Galloway Village Apartments

      4936 Medfield Way Columbus, OH 43228-1211

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/29/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On march 12,2023 i woke up to half of my apartment did not have electric i did contract maintance. The maintance guys came out but did not fix it at all.So on april 24, 2023 i started to move out. They told me that they could not get no one out out to fix the electric.

      Business Response

      Date: 05/30/2023

      ****** ***** was advised that it would be in her best interest to move out due to the amount of work that needed to be completed. Sh moved out May 1, 2023 and is receiving a refund of $622.24.

      Thank you,

      The Management

      Customer Answer

      Date: 05/30/2023

      Better Business Bureau:



      I accept the business's response to resolve this complaint.

    • Initial Complaint

      Date:01/09/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The trash has not been picked up in about 8 weeks. We were finally given a date of 1/6/22. The trash was never picked up. All 8 dumpsters are completely filled and over flowing with trash causing rodents and bugs. I did some digging and found the property management company, ******** Real Estate, they are stating ( via email) that the owners have a financial crisis and that is to be resolved in 2 weeks.... I contacted Prairie Township to ask why this trash was not being picked up and it is because the owners are not paying the trash bill... Apparently they owners do not stay in the US, they are in Morocco... The property management company can not get in touch with the owners either... I have reached out to media outlets to try and get this fixed as well but I am fearful of retaliation... I just do not think that we should have to live like this. The two dumpsters in the photos are just the ones near my building... there are about 6 others that look the exact same.

      Business Response

      Date: 01/25/2023

      This matter has been resolved. We got all trash picked up and new dumpsters delivered.

      ****** ******

      Assistant Community Manager

    Galloway Village Apartments is NOT a BBB Accredited Business.

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