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Athletic Organization

Historic Crew Stadium
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BBB Accredited BusinessA Rated by BBB

Reviews

Customer Review Ratings

1

Average of 4 Customer Reviews

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Review Details

  • Jesh F

    Date: 07/24/2025

    Poor Communication and No Accountability Customers Deserve Better My family and I attended the Hozier concert at Historic Columbus Crew Stadium on June 18, 2025. The show, scheduled for 7:30 PM, was delayed until 10:40 PM due to thunderstorms. While weather delays are understandable, the handling of the situation was extremely poor. Communication from the venue was minimalupdates were vague, their website repeatedly crashed, and guests were left sheltering without clear guidance.After waiting over two hours, we had to leave around 9:45 PM due to the continued storms, our hour-long drive home, and early work obligations. The concert finally started over three hours late and ended near midnight.I contacted ******* ******, Director of Guest Experience, who initially responded but later stopped replying. He directed me to StubHub and Ticketmaster, each of which denied responsibility and referred me back to the venue. Live Nation has also not responded. I now feel caught in a loop where no one is willing to take ownership.This experience cost me over $800, and no one is offering refunds or even clear answers. Its not just about the moneyits about doing whats right. Customers deserve honesty, communication, and accountability, especially when a service is disrupted this **************** sharing this to warn others and encourage businesses involved to treat their customers fairly. Ignoring paying guests and passing the blame is not acceptable.

  • Olivia J

    Date: 07/06/2025

    If I could leave zero stars I would. Terrible communication and unsafe practices in their outdoor concerts. Put many customers lives in danger during inclement weather and lightning during a concert. Put on a show after noise ordinance and still in storm so they wouldn't have to offer refunds.

  • Olivia A.

    Date: 06/23/2025

    This venue broke many laws. Thundering and lightening and still deciding to put on a show after 2.5 hours of no communication. Paid full price for a concert and got 1.5 hour show that was announced 15 minutes before the band started. Was stuffed in a storage hall for those 2.5 hours we waited. Thunder and lightening was still going on as he was playing at 10:40pm. HIGHLY unsafe and they went past city curfew time at 11pm just so they didn’t have to refund people. They also DELETED the 1 star reviews on Google to “cover up” the fact that they screwed working people over. No refunds were issued. I didn’t even step foot in the stadium because of safety issues. The Historic Crew Stadiums mailboxes are full and they told Ticketmaster to no issue any refunds.

  • noah L

    Date: 06/20/2025

    lightning and storm violations, held an outdoor concert with lightning and storm conditions, in a metal stadium with lightning overhead. No water provided after waiting 2 hours after concert started with almost no communication of the delay or how long it could be. No communication of where to shelter from dangerous weather for 30 minutes after start, and only a note about delay Safety was horribly handled

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