We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Financing

BMW Financial Services NA, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Financing.

Complaints

This profile includes complaints for BMW Financial Services NA, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

BMW Financial Services NA, LLC has 7 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 155 total complaints in the last 3 years.
    • 40 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/29/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      July 7 2022 bmw financial withdrew theee times my monthly payment. It’s Reflected in my bank account. Bmw says they only took one. My bank. ******* ****** ***** has issued a charge back for two payments as they confirmed the three payments. Bmw says they returned one payment - bank says they haven’t- bmw says I now owe them for July 7 - plus fees

      Business Response

      Date: 08/05/2022

      Dear ****** ********:

      Thank you for
      giving us the opportunity to address your issues regarding your July payment through the
      Better Business Bureau complaint process. We hope the following information and
      explanation will answer the issues addressed in your complaint.

      Your
      correspondence states your July 7, 2022 payment of $334.08 was withdrawn from
      your bank account three times. Upon receipt of your complaint and accompanying
      documentation, we researched your July 2022 transaction history. Our records
      confirm you remitted one online payment of $334.08 on July 7, 2022. Please
      note, BMW Financial Services (BMW FS) did not receive any additional funds beyond
      the single payment of $334.08. To inquire why your bank statement indicates
      three withdrawals of $334.08, we suggest contacting your bank.

      We
      also confirmed BMW FS received a chargeback for the $334.08 July 7, 2022
      payment on July 18, 2022, resulting in a $25.00 Returned Item Fee. As of the
      date of this letter, your account balance is $693.16, which includes the
      payments due July 15, 2022 and August 15, 2022 and the $25.00 Returned Item
      Fee. As a courtesy, we waived the $16.70 Late Charge assessed on July 26, 2022.

      We are committed to providing you with
      the highest level of service. If you have any questions, please contact us at
      ###-###-####, Monday through Thursday, 9:00 a.m. to 9:00 p.m. ET, and Friday,
      9:00 a.m. to 6:00 p.m. ET, or by mail at either address listed on this letter.

      Best regards,

      BMW Financial Services NA, LLC

      Customer Answer

      Date: 08/09/2022

      So I see you’re response to my complaint - please investigate further.
      My bank provided the proof that bmw did infact take three - my bank did a charge back for two of the three. They never refused a payment. I have sent you documents What more do you need. ??? Please follow up with a thorough investigation ************ ************ ************ ************

      Thanks
      ****** ********
      Be Blessed

      Business Response

      Date: 08/30/2022

      Dear ****** ********:

      Thank you for
      giving us the opportunity to address your issues regarding your recent payment through
      the Better Business Bureau complaint process. We hope the following information
      and explanation will answer the issues addressed in your complaint.

      We understand you continue to dispute
      multiple withdraws from your bank dated July 7, 2022. Upon receipt of your
      correspondence, we again reviewed the transaction history on your account. We
      acknowledge the receipt of your bank statement demonstrating three payments to
      BMW FS in the amount of $334.08, each on July 7, 2022. Our records indicate we
      received one payment in the amount of $334.08 on July 7, 2022. This payment was
      then identified as a returned item by your bank on July 26, 2022, which led to
      a $16.70 late fee for your payment due date of July 15, 2022 and a $25.00
      returned item fee. We confirm both fees have been waived from your account as a
      courtesy. We have enclosed a copy of your Transaction Statement for your
      reference. We encourage you to contact your bank directly to advise them of our
      findings and for further assistance.

      We are committed to providing you with
      the highest level of service. If you have any questions, please contact us at



      ###-###-####, Monday through Friday, from 9:00 a.m. to 6:00 p.m. ET,
      or by mail at either address listed on this letter.

      Yours sincerely,

      BMW Financial Services NA, LLC

    BMW Financial Services NA, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.