Complaints

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• Initial Complaint

  Date:06/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or around June 9th I had my car towed to excite Auto because they offered a free towing service if you get your car repaired there. I had just recently had a stroke on June 8th and I was released from the hospital and was able to have my car towed on June 9th. On Monday June 12th I had received a call from a gentleman by the name of ***** who no longer works for the company stating that if I gave them the permission to work on my car it would only cost me $1,000 but he said if I waited longer to make a decision it may cost me up to $1,300 so I went ahead and gave the permission for the car to be fixed and to have an oil change because within 2 to 3 weeks I would be moving to Florida I was told that my car would be done on Wednesday the 14th and I was happy with that. Even though my car was not done on the 14th as promised it was done on the 16th of June and I still went ahead and payments were made to this company for $1,000 at 4:00 in the afternoon and I was told that my car would be towed back to my location lo and behold it was not towed back and ***** did not give me any receipts or a detailed receipt of the work that was done and in speaking with somebody by the name of **** I had now found out that ***** was no longer with the company so now the company wants to make excuses on why they can't give me back at least $50 and my receipts because the $50 would take care of an oil change and I'm going to have to pay for that I already thought that I paid for here we are on the 21st of June and I'm still waiting to get at least $50 back so I can go get an oil change but the big thing is I had to borrow money from a relative and they wanted detailed receipt in this company is failing to give me that receipt I didn't think it was hard to ask for an oil change to be done but yet I was billed for it but wait a minute I don't know if I was billed for it because they won't give me a receipt

  Business Response

  Date: 06/21/2023

  **** had a conversation with Mr. ******** wherein he provided a detailed update on the completed work that was approved earlier. The replacement of both Control Arms - Front Left and Front Right - along with ball joints and oil change were carried out as directed. The invoice was sent to the customer for requisite payment. It came to our attention that Mr. ******** sent a text message indicating his intention to dispute the charges with his Credit Card Company. However, we would like to confirm that all completed work was duly communicated to him. The customer made a partial payment and additionally requested his aunt in Florida to remit the remaining balance for the work that was executed. 

  This is the text message that Mr.******** sent to ****.

  I really do appreciate you getting back to me and I don't know what happened to the phone call but any reputable place when they fix a car that receipt is printed off I have the amount of money that was taken out of my account and my aunt has the amount of money that was taken out of her account and we have copies of it through our bank but we would like the copy of the receipt of every single thing that was done and unfortunately the person didn't do their job the way that they said they would do I'm not blaming you and I'm not creating a problem but I know it was the weekend but unfortunately ***** didn't return the car to me when he said he was going to do and you were your company was put into a bad situation because here I am needing a car because I am a stroke victim and now I can't be without a car when he said on the phone he would get the car back to me and I do feel bad that you had to call in another driver do something but the car was paid for I would never ask for it back if it wasn't paid for he said he would include the receipts inside the car when it was returned he did not do that so I don't know about things that I paid for I don't know exactly what I did and did not pay for I didn't think that you guys would be closed on a weekend I don't know your hours I took a chance with your company and I'm so far I'm pleased all I would like are receipts to ask for $50 back to go get an oil change that was promised to me is not unreasonable because now I have to hope not knowing what was done to my car that I have to drive 1600 miles in hope that it gets there I don't know if I have a warranty on any of the parts I don't know if they're I don't know anything have an owner call me have somebody describe me but after I've gone through and I've done research over the weekend and I've looked at the better Business bureau I'm starting to wonder why should I give in a great review when now it seems like things are going downhill and I just hear excuses because as a business owner I would never make excuses that I've heard and my next greatest recourse then is if I don't get my oil change we will go ahead and rebuttal to our credit card companies and dispute the charges and get our money back that way so that way we have our $1,000 back because completely it's not good and I'm sorry that the guys no longer with the company or did he messed up did he had either be fired or quit but he represented your company not me I am a consumer and what's the next thing that consumer does if there's an issue better Business bureau file a negative review but when you think you have somebody that would like to talk to me as an adult and not make excuses I'll be ready to take that phone call if not my next call is to the bank to dispute the charges I'm sorry to say that and I will get my money back and so will my aunt