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Business Profile

Bottled Water Companies

Magnetic Springs Water Company
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Magnetic Springs Water Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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Magnetic Springs Water Company has 3 locations, listed below.

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    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/07/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Contacted Magnetic springs to have water delivered. Spoke with ******, and as quoted a price and told I would receive delivery next day or possibly 2 days. It has been 2 weeks, still no water and still no call back.

      Business Response

      Date: 04/10/2025

      I sincerely apologize for the confusion and lack of communication regarding your account. I initially submitted the information believing we serviced the ********* area. However, I later learned that we do not cover that region, and I was under the impression that our customer service team had already reached out to you by phone or email to explain the situation.


      Had I known that no one had contacted you directly, I would have followed up myself. Since the calls were made to our main office and not to my direct line, I assumed the matter had been resolved.


      I did look into it and can confirm that the account was never set up and no charges were made. Again, I truly apologize for the misunderstanding and any inconvenience this may have caused.


      Please dont hesitate to reach out if you have any questions.

    • Initial Complaint

      Date:06/18/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 

      Complaint: 21865086

      I am rejecting this response because: I should not be charged a delivery feee as this was not a delivery.  You picked up the bottles and the water cooler.  Please refund the delivery fee.

      Regards,

      ***********************

      Business Response

      Date: 06/27/2024

      It takes up to 30 days for our system to process the refund. The check was sent out on 6/18 Check# *****. The bottle deposits from the last delivery were put towards the invoice total. That left a ***** credit on the account that was refunded back on the 18th. 

      Business Response

      Date: 07/03/2024

      We have issued a refund check for the delivery fee. It is scheduled to go out after the holiday.

      Customer Answer

      Date: 07/05/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I accept the business's response to resolve this complaint.

      Regards,

      ***********************

    • Initial Complaint

      Date:03/27/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I accept the business's response to resolve this complaint.

      Business Response

      Date: 03/28/2024

      There was a misunderstanding we put a credit on his account. I have talked to the refund manager, and they have put it back on the card!

    • Initial Complaint

      Date:03/04/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I accept the business's response to resolve this complaint.

      Business Response

      Date: 03/12/2024

      We are going to refund the purchase. 

    Magnetic Springs Water Company is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

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