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Business Profile

Bus Lines

COTA

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for COTA's headquarters and its corporate-owned locations. To view all corporate locations, see

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COTA has 2 locations, listed below.

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    • COTA

      1600 McKinley Ave Columbus, OH 43222-1002

    • COTA

      33 N. High St. Columbus, OH 43215

    Customer Review Ratings

    1

    Average of 2 Customer Reviews

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    Review Details

    • Edward C

      Date: 11/04/2024

      ## Key Takeaways - **COTA** has failed to provide the discounted fare I am entitled to after my smart card was stolen.- The **Transit app** on Android has been unhelpful in resolving issues with adding funds to my smart card.- I was left stranded overnight due to a **COTA bus driver's** failure to stop at a designated bus stop, which put my health at risk.- As a **disabled individual** with **Asperger's disorder** and **diabetes**, I am entitled to protections under the ******** and COTA's actions may constitute a violation of my rights.- If these issues are not resolved, I may pursue **legal action** to ensure that my rights are upheld.

    • Pamela `

      Date: 12/09/2023

      I think COTA and It's MAINSTREAM SERVICE has gone into the crapper.. they punish riders for being a little short on the fare by kicking them off the bus.. This happened to me today.. Was heading out to get my booster update for COVID.. I was a little short on the go fare.. I was supposed to go to CVS Pharmacy for the shot and I would have got some money there as they have an ATM... But I got booted off the bus and my brother was there to take me... I am angry and upset with then.. I have not even heard anything on my recertification either... I went to my doctor where she filled out her part of the forms and faxed them... That was on November 21st 2023. Here it is December 9th and I Still have not heard anything on my recertification... The way I feel right now.. I don't care if I am recertificated or not... The way I was treated this morning makes me want to not use them anymore...

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