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Business Profile

Cell Phone Repair

CPR - Cell Phone Repair Columbus - Polaris

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cell Phone Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/05/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We took our son's iPad to CPR Polaris to have a screen repaired as it was cracked. On or around 9/15/2022 we paid $150.49 to have this screen replaced. Within 1 hour of picking up the device, the home button was pressed in and would not come back out. We are very confident that this was the result of the repair as the iPad was used for at least 3 years prior to the repair with no issues. The button being pressed in and not coming out caused the LCD to become defective because the button likely pushed against that part of the iPad. Prior to this repair we had no issues with either the button or the LCD. Our ideal resolution would be for CPR to fix the LCD and the screen into proper working order, which is what we had paid for in the first place. Currently CPR is attempting to charge $150 for the repair of the LCD which was caused by their defective repair.

CPR - Cell Phone Repair Columbus - Polaris is NOT a BBB Accredited Business.

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