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Business Profile

Cemetery

Green Lawn Cemetery Association

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Green Lawn Cemetery Association's headquarters and its corporate-owned locations. To view all corporate locations, see

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Green Lawn Cemetery Association has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:04/15/2025

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      BBB took a complaint over the phone. Below is the voice to text voicemail description

      My name is ******* *******. My telephone number is ************. My complaint number is *********. My complaint is against Green Lawn Cemetery. It is on behalf of my brother, ***** C. *******. He has not received his grade marker. His date of death was April 10, 2023. His burial was on April 19, 2023. He was a ***************** veteran, and he was to receive a grade and grade marker paid by the government. He did receive a grade, but there is no grade marker. This was called to my attention by my niece, because ***** was very next to her twin brother, who is my niece's father. I did not know that there was no grade marker, because I have not been able to go to school with her, because I am handicapped. She has been there two different times, and there is no marker. I have called Greenland Cemetery three times this month, April 1st, 2nd, and 11th, with a request for someone to call and explain why there is no marker. No one will be carrying my phone calls. The 1st and the 11th, I spoke to a man who said that he would give this request to his manager, who is a woman. The 2nd of April, I spoke with a woman. They claim they have a call log that they click the person's name and telephone number and request in, and they get to it when they can. There's been three calls in two weeks, and I have heard nothing. Now my resolution for this is I would like an explanation as to why my brother has not received his gray marker on his gray. Also, what measures are they going to take to make this possible? I appreciate your help, ****. Thank you so much. This call will end on April 15, 2025. Goodbye.

      Business Response

      Date: 04/25/2025

      ****** has spoken with *******. She sent her a Pandadoc for her to sign off on the VA marker.  ******* has sent the VA application back.  My administrative/memorial specialist has processed the VA application to order the government bronze.  Once bronze arrives we will process & install memorial.

      Please close out this complaint.

      Sincerely,

       

      **** Villwock 

      General Manager

      Green Lawn Cemetery

      Customer Answer

      Date: 05/02/2025

      BBB transcribed from handwritten letter received via US Mail:

       

      April 29, 2025

      Complaint ID ********

      Greenlawn Cemetary Assoc.

       

      To Whom This May Concern:

      This letter is to inform youj that GreenLawn Cemetary did resolved my complaint, and I was please with their *********** please close out this complaint and thank you for your help. 

      Sincerely,

      ******* *******

    Green Lawn Cemetery Association is NOT a BBB Accredited Business.

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