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Business Profile

Charity Foundations

Gateway Film Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Charity Foundations.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/30/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    Gateway Film Center's Monthly Mysterybox Subscription Add-on:

    The $10 Transactions began in on July 5th of 2023 and have persisted Monthly since to a current total of $140.
    The business committed to providing a seasonal mystery box, as a $10 add-on to my Monthly membership at the film center.


    The nature of the dispute is following nearly 4 months I decided to follow up on my lack of receiving this mystery box I had been paying for, this starting a 6+ Month saga of me reaching out to their emails or by phone, with each time resulting in them either not responding to my inquiry's on the package status or a reimbursement or promising to follow up, only for me to need to reach back in a month or so to restart the conversation.

    The company does not allow me to manually remove it as an add on for my monthly subscription.

    The business has failed countless times to make an attempt to resolve the problem.

    The Benefit is advertised on their membership portion of their website and the physical signup forms, and they continue to advertise them even though they have been charging without providing the service for at least 1 year now.

    Customer Answer

    Date: 09/04/2024

    Hello,

    I wanted to add this email which includes references to additional contacts made to the company in regards to complaint #********. This was to the director of membership Services.

    Thanks,

Gateway Film Center is NOT a BBB Accredited Business.

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