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Review fromCharmaine E
Date: 11/19/2022
2 starsCharmaine E
Date: 11/19/2022
I had this company come out to clean and inspect our gas burning fireplace. I researched ahead of making and appointment with them to determine the cost of the service. The average cost of cleaning and inspecting a gas fire place based on my research is about 75-175.00 dollars 2021. I was extremely disappointed that we were charged over $260. dollars for the service. Pretty much all that was done was the unit was vacuumed, the glass was cleaned and we were given a couple of lighters with the company name on it. I really don't care about getting a free lighter. I strongly believe that fair pricing speaks for itself about the integrity and character of a company. You may have been getting away with these outrageous charges for years but ultimately karma catches up with anyone who is maliciously unjust in their dealings in life. I am sure that I speak for all hard working American people when I say we just want businesses to be fair with their dealings. SHOCKED
Blackburns Chimney Sweeps, Inc.
Date: 01/20/2023
Dear Customer,
I am sorry you were disappointed with the gas service from Blackburns Chimney Services. Pricing is discussed prior to the appointment being scheduled. The price is also confirmed via two emails prior to the appointment as well as discussed when the technicians are at the home.
Blackburns Chimney Services invests in company employees providing on going training and industry certifications. Blackburns Chimney has three National Fire Institute gas specialist in the Central Ohio area. Unfortunately, the scarce labor market for tradesmen has impacted pricing as technicians need a livable wage as inflation affects the cost of living. Blackburns Chimney is proud of our employees who work daily in all weather conditions and frequently at heights to assess chimney damage.
Hopefully Blackburns Chimney can continue to hire skilled, experienced trades people. There is a cost of having trained people which affects the cost of services.
Sincerely,
Debbie Wiedwald
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