Business Profile

Clothing

Express

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Complaints

This profile includes complaints for Express's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

269 total complaints in the last 3 years.
106 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/04/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Last night I saw a dress on sale ,I signed up for text messages and express gave me another 15percent off , bringing the dress down to $48.00 I was elated. I tried to complete my order but a error message kept popping up . This happened about 6 times . I was at work when this kept happening. When I got home I tried again the sa me error message popped up . by this time it was 10:44 pm . I figured customer service was closed so I decided to wait until the morning to call customer service. Of course the next morning the dress had gone up to $****** .When I talked to customer service they did apologize for the inconvenience but said if I wanted the dress I would have to pay ******. Im so angry because this had to be a internet issue and why am I being penalized for that? I really thought they would be able to see how many times I tried to place that order but the system wouldnt allow it. This was for the Blazer dress with padded shoulders .
Business Response
Date: 12/11/2024
Dear BBB,
Thank you for bringing the customer's concerns to our attention. We apologize for the technical difficulties she encountered while trying to place an order with us. As we have explained to the customer, our sale or promotional offers are only valid if the order is successfully completed online or through one of our phone representatives before they expire. We realize this may not be the outcome the customer was hoping for, but we must adhere to our guidelines.
If the customer has any future concerns, our team is available to assist from 9 a.m. to 11 p.m. EST, seven days a week.
Sincerely,
Express Customer Experience
Initial Complaint
Date:12/03/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an express order online on October 31, 2024. The order was shipped on November 1, 2024. The order was not received until November 4, 2024. I was not even changed for the order until November 2nd, 2024. I wanted to exchange my items, but unfortunately they did not have my items in the size I wish to have. Therefore, I went to the store (**** big ******) on December 1, 2024 and wanted to return the items. I was denied a return and an exchange. I also contacted ************************** on December 1 and December 2, 2024. I was provided with no resolution and was not able to exchange my items for the smaller size which I wish to have. In addition, I was told that I was outside of the return or exchange policy. However, if you ****** 30 days from the date it was shipped which was November 1, 2024. You will clearly get the date of December 1, 2024. I presented in stores to return my items and I was denied to return. I was also denied an exchange. Theres nothing they can do. I have filed a dispute with my credit card company as well. The company was unwilling to work with me. It is the holidays and I did not even have 30 full days (items received on 11/4/24) to decide if I wanted to keep my items and/or exchange the size.
Business Response
Date: 12/06/2024
Dear BBB,

Thank you for informing us of the customer's concerns. We have not yet received a response to our email to the customer on December 5, 2024, in which we proposed a resolution. We will continue to engage directly with the customer once we receive a response.

If you have any further questions or concerns, please feel free to contact us.

Sincerely,
EXPRESS Customer Experience
Customer Answer
Date: 12/08/2024
I made a purchase online on October 31, 2024 in the amount of $205.65 for 3 items. The order was shipped on 11-01-24 and arrived on 11-04-24. I went to the express store on 12-01-24 and I was denied a return. I also called Express online on 12-01-24 and 12-02-24 and I was denied a return and even denied an exchange. Their return policy is 30 days. 30 days from 11-01-24 is 12-01-24. I tried to explain to their customer service that I did not receive the items until 11-04-24 and I had not decided on if they worked for me or not. I was very sick for 3 weeks and did not have a chance to make it to the store because the store provides a free return process. I appreciate your time and assistance with this claim.

Thanks
******* Katty

Customer Answer
Date: 12/08/2024
I made a purchase online on October 31, 2024 in the amount of $205.65 for 3 items. The order was shipped on 11-01-24 and arrived on 11-04-24. I went to the express store on 12-01-24 and I was denied a return. I also called Express online on 12-01-24 and 12-02-24 and I was denied a return and even denied an exchange. Their return policy is 30 days. 30 days from 11-01-24 is 12-01-24. I tried to explain to their customer service that I did not receive the items until 11-04-24 and I had not decided on if they worked for me or not. I was very sick for 3 weeks and did not have a chance to make it to the store because the store provides a free return process. I appreciate your time and assistance with this claim.

Thanks
******* Katty

Customer Answer
Date: 12/10/2024
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 22631046

I am rejecting this response because: I made a purchase online on October 31, 2024 in the amount of $205.65 for 3 items. The order was shipped on 11-01-24 and arrived on 11-04-24. I went to the express store on 12-01-24 and I was denied a return. I also called Express online on 12-01-24 and 12-02-24 and I was denied a return and even denied an exchange. Their return policy is 30 days. 30 days from 11-01-24 is 12-01-24. I tried to explain to their customer service that I did not receive the items until 11-04-24 and I had not decided on if they worked for me or not. I was very sick for 3 weeks and did not have a chance to make it to the store because the store provides a free return process. I appreciate your time and assistance with this claim.

Thanks
******* Katty

Regards,

******* *****
Business Response
Date: 12/11/2024
Dear BBB,
Thank you once again for conveying this customer's concerns to us. The customer responded on December 10, 2024, agreeing to the proposed resolution we previously mentioned.
If you or the customer have any further questions or concerns, please don't hesitate to reach out.
Sincerely,
EXPRESS Customer Experience
Customer Answer
Date: 12/12/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I accept the business's response to resolve this complaint.

Regards,

******* *****
Initial Complaint
Date:11/30/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order with Express and paid $15.00 for two day delivery. I received an email stating that itll get here on 12/3, in which it was suppose to be here 12/2 which is what I paid for. I needed this shirt for a Christmas party out of state which is why again, I picked the two day delivery. I called Express this morning to get the $15,00 refunded, and it was denied by customer service as well as a supervisor with Express. I literally spend hundreds if not thousands at this store and the supervisor tells me to return the shirt and theyll refund the $15.00. Poor and ***** customer service considering that I definitely help to keep this lame company in business. Im done shopping here!
Business Response
Date: 12/03/2024
Dear BBB,

Thank you for bringing the customer's concerns to our attention. We contacted the customer on December 2, 2024, and provided a resolution. However, we have not yet received a response. Please be assured that we remain committed to resolving this matter and will continue to work with the customer directly.

If you have any further concerns or questions, please do not hesitate to contact us.

Sincerely,
Express Customer Experience
Initial Complaint
Date:11/25/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order with ************************** for $158.30 worth of clothes on Nov 15th 2024. My order got shipped and missing with carrier *** (Tracking: 1Z127E540342281233). When I check tracking, *** says "Sender may proceed with filing a claim".When I checked with Express about my order they are simply asking me to follow up with ***, instead of taking responsibility and following up with ***. Even *** website states sender needs to file the claim. I haven't received the merchandise I paid for and ************************** customer care is denying to help and simply asking me to follow up with carrier.
Business Response
Date: 11/29/2024
Dear BBB,

Thank you for contacting us . We regret to learn of the issues that arose with this customer's order.

As of November 25, 2024, a replacement order was shipped and is currently on its way to the customer.

We encourage the customer to contact us if he has any further questions or concerns.

Sincerely,

Express Customer Experience

Customer Answer
Date: 12/02/2024
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 22602328

I am rejecting this response because: Express made me jump through a lot of hoops for the replacement order. They didn't ship it until I raised the complaint here on BBB and disputed the charge with my Credit card company. Also, Some of the items were sold out by the time of this delayed response, as a result they cancelled those items.
Regards,
Jayateja Palle
Initial Complaint
Date:11/25/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchase some items online on three separate days trying to get the correct size for a wedding. The first purchase was made and it was normal shipping. The items were received but sizes/fit was wrong. A second purchased was made requesting overnight delivery. However, it didnt come overnight. It was three days later. I requested a refund for my fee and it was granted. Also, again the item received didnt fit as desired. The third purchase was bring made and the event is now days away and the items aren't sold in the store to try on and the sizes didnt seem to coordinate with sizing chart. We need these items correctly and promptly. I communicated with a chat specialist name ****** and ask her to waiver the overnight fee since the previous order didnt come overnight. She advises me to place my order and select overnight shipping and she will waive. I did as she asked. Then she switched and stated if it doesnt come overnight, she will refund. I advise her that was not what she originally said and she need to honor her suggestion. After several minutes she agreed to waive. The items arrive and still didnt fit. We had to go a different route at this point. All the items where return either by mail or at a local store. However, my account has balance of $22.47. Which is the amount of the shipping and tax that ****** didnt keep her word regarding. I have spoken to several customer service representatives that have stated they see the issue and will fix it. Each has assured me it will be corrected in 3-5 day, 710 day, or ***** day, each frame that I have waited and it is never corrected. Now the account has added interest twice on a fee that should not be there. This all started in September and its still not fixed. I need them to clear these fees and bring the account to the proper zero balance. I have explained too many times. I'm exhausted trying to get this corrected. I need help!
Business Response
Date: 12/03/2024
Dear BBB,

Thank you for bringing the customer's concerns to our attention. We have been in contact with the customer and informed her that a refund adjustment of $22.47 was processed on September 13th and is reflected on her Express Credit card account. The customer disputes this information and requested further investigation into her account. As such, we collaborated with *************, who manages and operates the Express Credit Card. They confirmed her account was thoroughly reviewed, and will be sending a written letter to the customer within 10 to 14 business days. No further action can be taken by our **************** team, and therefore we consider the matter closed.

Sincerely,
Express Customer Experience

Customer Answer
Date: 12/04/2024
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 22602209

I am rejecting this response because: The credit on 9/13/24 was for the purchased items made on 09/10/24. I requested overnight shipping. But the items were not received until 9/13/24. Therefore, the fee was returned. The company has access to my account with all the calls regarding this transaction and the purchase on 09/13/24 and if they took time to review thoroughly, they would see the issue along with the many broken promises and guarantees to correct the issue.

Regards,

******** ******
Business Response
Date: 12/11/2024
Dear BBB,

Thank you once again for bringing the customer's feedback to our attention. We truly value all customer feedback and take it very seriously. We understand that the customer is dissatisfied with the outcome and we want to assure you that we have carefully considered all aspects of the situation. While we have made note of her concerns, we encourage her to contact ************* for any further concerns regarding her account.

Sincerely,
Express Customer Experience
Initial Complaint
Date:11/23/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went to express for an in store pick up and was instantly greeted with a *******, rude demeanor by the store manager. The male associate who greeted me was also trying to rush me out of the store. Instead of logging into their device and confirming my order was canceled, they lied to me and told me after four days the order would be canceled. Even if that were true, it was the 4th day and the store hadnt closed. The male associate was quick to offer to ring me up to repurchase the pants. Why would he do that instead of confirming the order was sent back? They were rude and just wanting to leave as soon as possible. The manager locked the doors as I was walking in, I asked to be let out and she told me its on the other side. I didnt know what other side she was referring to and had to walk around looking for the exit that wasnt locked. I get closing them but why lock a whole side of the store? I called to get a refund and give my experience and was told I would get an email confirmation once complete. I never got an email and when i called today I was told the store would cancel it in the morning. Why not cancel it that night? I have to wait even longer for my money? Why ? I went within the 5 day window. So I left the store without a refund or merchandise. I still currently have nothing, the store has my merchandise and money despite my attempt to pick it up.
Business Response
Date: 11/29/2024
Dear BBB,

Thank you for contacting us regarding this matter.

We have communicated with the customer, confirming the cancellation of the order on November 23, 2024 and that no charges were incurred. The Express Cash applied to the order was reissued to the customer's Insider account. Any authorization hold pending should be released by the customer's bank according to their processing time.

We encourage the customer to contact us if there are any further questions or concerns.

Sincerely,
Express Customer Experience

Customer Answer
Date: 12/04/2024

Complaint: 22596167

I am rejecting this response because: I have not had contact from the company regarding my experience. I would like to know why the manager and associate blew off my order rather than checking to see it was actually canceled. Also what the outcome would be. Are the associates getting off without penalty? Now a good way to treat customers. I was the only one affected by this interaction.

Regards,

Prudensiano ********
Business Response
Date: 12/05/2024
Dear BBB,

Thank you again for informing us of the customer's concerns. We have addressed the issue and communicated with the customer through various channels. While we understand that the customer's dissatisfaction may persist, we consider this matter resolved and closed.

Sincerely,
Express Customer Experience
Customer Answer
Date: 12/11/2024
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 22596167

I am rejecting this response because: the company has not reached out to me on multiple outlets like stated. The only interaction Ive had was when I called the complaint line myself. Ive only been told that the issue will be addressed. Nothing further like how was addressed. They are further showing their poor customer service.

Regards,

Prudensiano ********
Business Response
Date: 12/12/2024
Dear BBB,
Thank you for bringing the customer's feedback to our attention once again. We truly value all customer feedback and take it very seriously. We understand that the customer is dissatisfied with the outcome, and we want to assure you that we have addressed all concerns related to this matter.
Sincerely,
Express Customer Experience
Initial Complaint
Date:11/20/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I do not have a local Express in my area so I purchase on line. The return policy says you can return to UPS for FREE. When I got credit for my return they are taking 6.99 out of my return for fees. No where on the website can I find this. So I have returned something from 3 separate orders. I called the first time it happened and they said they would credit my account 6.99 and they didn’t. Today they have taken another 6.99 and there is a 3rd return processing that they will charge 6.99. I want my account credited for these fees 20.97. If you look at these orders you will see I didn’t get credit for the price I paid. Thank you
Business Response
Date: 11/22/2024
Dear BBB,
Thank you for bringing the customer's concerns to our attention. We understand how important it is to address any issues our customers may have, and we appreciate your assistance in this matter. On November 21, 2024, we reached out to the customer via email to clarify our free shipping and returns terms and conditions. We specifically outlined which orders would be eligible for this offer, as it is exclusive to when the Express Credit Card is used as the method of payment. We hope that by providing this information to the customer, any future confusion will be alleviated. In addition, as a one-time gesture of goodwill, we have offered to refund the return fee upon processing of her returns. However, we have yet to receive a response from the customer. Rest assured, we will continue to monitor her case and follow up accordingly.

Sincerely,
Express Customer Experience
Initial Complaint
Date:11/19/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a blazer in the Express store on 10/5 after discussing with the sales guy that I needed matching pants to go with the jacket. The jacket was a linen like texture that would have been appropriate for a wedding I was going to. I told him I absolutely do not want to buy it unless there are matching pants. He said they would match but he has to order them online and have it delivered to my house. I trusted him and agreed to make the purchase. The pants didn't arrive until 2 weeks later and they did not match at all! Entirely different looking material so I could not wear it as a set. I had to buy another linen suit for the occasion. I flew out to Mexico for a week for the event and when I returned I went to return the items the following weekend. The date now passed 30 days from when the items were ordered so they didn't allow me to return the items. Even though the item ordered online wasn't received until 2 weeks after it was ordered, they go buy the shipping date which is completely arbitrary to when I receive it. In reality the return window was less than 30 days. I did not want these items that didnt match in the first place. The sales person misrepresented the items to make the sale and I do not want to keep the worthless items.
Business Response
Date: 11/22/2024
Dear BBB,
Thank you for notifying us of the customer's concerns. In response, we reached out to him on November 20, 2024 via email and presented a resolution. However, despite our efforts, we have not yet received a response. Please rest assured that we remain dedicated to resolving this matter and will continue to work directly with the customer.
If there are any further concerns or questions, please do not hesitate to contact us.
Sincerely,
EXPRESS Customer Experience
Initial Complaint
Date:11/17/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made an order yesterday and the order number is:****************
There was a glitch on ****** system according to their customer service which changed the shipping address to an address i don't even have on file with them. I don’t live in for many years. i put all the correct information upon checking out.
I called your customer service as soon as they opened (on a Sunday morning) and they told me that the reservation is already processing and there’s nothing they can do. mind blowing.

The order has yet to be shipped- it has only been few hours since i placed it and its a Sunday.. There is no tracking number and the warehouse is probably closed on Sunday.

without hesitation she is telling me - "wait until we ship it and contact the carrier to help you with this one...." yes as if **** will answer some radon call and reroute the box to a different place. what a joke. - It is the SHIPPERS sole responsibility to amend the shipment. all that and my package didn't even ship or packed.

I put all the correct information on your website and as soon as I checked out all the info was changed - my address, my email, and rewards everything.

You really should shot down your customer service department. It is completely useless. Except for saying "so sorry so sorry" 100 times a minute they’re unable to help with anything.
I kindly ask you to stop the order. Cancel it or reroute it to the correct address.
I’m a regular shopper at express this is the first time I have such an issue. It is unbelievable that something so simple has to become so complicated.

You can pull all the correct information from my express account under ******[email protected]
i was logged in and double checked everything prior to checking out.
Please help me fix this issue ASAP before it ships. if the order ships i will dispute the charge on my card unfortunately as i have made above and beyond efforts to have this fixed or cancelled.

Thank you
******
Business Response
Date: 11/25/2024
Dear BBB,

Thank you for reaching out to us regarding the customer's concerns. We value our customers' feedback and take all complaints seriously. On November 20, 2024, we reached out to the customer via email to address the issue and resolve this matter. We would also like to take this opportunity to highlight that Express has a very limited time frame to make modifications to shipping information after an order is placed. To avoid any delivery issues, we recommend that customers using ****** as their payment method update their primary shipping address on their ****** account to reflect their current address. This can easily be done by accessing their ****** account settings and updating the billing information before confirming their order.

Please do not hesitate to reach out to us if you or the customer have any additional questions or concerns. We strive to provide the best customer experience and are always happy to assist.

Best regards,
Express Customer Experience
Initial Complaint
Date:11/14/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
**** *****, Vice-President Customer Care ********************************************* 1 ********************** *********************** RE: Defective Shirt ******* T. **** *********************************************************** ***************** November 6, 2024 *************** My wife and son purchased a shirt for my son at EXPRESS in ****************, *******, **. When they got home, he tried it on, and it did not fit. They took it back and he was handed a smaller size. He tried this one on also when he got home and discovered the shirt was defective. There was a hole under the collar. The three of us witnessed this. I have attached the receipt. My son and I took this one back later. We explained what had happened and showed the clerk, Yalema, the defective shirt with the hole under the collar. She barely looked at it and rudely stated it looked like it had been worn. We assured her it had not been worn. She said she can&#**;t issue a refund and ended the conversation. We are requesting our credit card be credited in the amount of $53.04. Please let me know where to ship the shirt. I absolutely do not want to go to that store again. Would you please pick up the phone and call someone to make this right. By copy of this letter I am filing a formal complaint with the H333735363534353136**H. I look forward to hearing from you. Sincerely, ******* 4. Wall cc: H333735363534353136**H *************************************************************************** EXPRESS ********************************** ************ S-122 DATE- 10/09/2024 1-93018 A-905 EVEN EXCHANGE Customer Copy Receipt: 122 1 ************* 4 KNITS NEIMA PIQUE CORE ARGYLE $49.00 9692 Size M KNITS ****** M FRQUE **** AR ******** $49.00 Now: $49.00 Return Price $49.00 Sale Itemte) SUBTOTAL TAX TOTAL: TOTAL $0.00 ***** $0.00 Effective an, 2024, ou Returns & Exchang e policy hay updated. To learn more about th e new policy. please ure in store for mo re details or visit or Returns and Exchange s *******************************************************: In-store return by date 11/06/2024 ALL PRICES ENDING IN 07 ARE FINAL SALE. NO. RETURNS OR EXCHANGES ********* ***************** 10/09/2024 11:11:52 AM
Business Response
Date: 11/14/2024
Dear BBB,
Thank you for reaching out to us regarding the recent issue brought up by our customer. We take all feedback seriously and strive to provide the best customer service possible.
On November 12, 2024, our customer service team corresponded with the customer via email to understand the problem and offer suitable solutions to resolve it. We are pleased to inform you that the customer has accepted our proposed solutions, and we will continue to work with him directly.
Please feel free to contact us if you or the customer have any further inquiries or concerns.
Sincerely,
Express Customer Experience
Customer Answer
Date: 11/15/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I accept the business's response to resolve this complaint by issuing an Express e-Gift Card refund in the amount of $53.04.

Regards,

******* ****

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