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Customer Review Ratings
Average of 8 Customer Reviews
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Review fromZach G
Date: 11/12/2024
1 starZach G
Date: 11/12/2024
My very own opinion:Pathetic, dishonest, and utterly unprofessional. This service is not even close to what youd expect from a professional contractorits the work of an amateur posing as a professional, who relies on ******* tutorials and lacks any semblance of integrity. Here are the lowlights of my experience:1) I was advised to buy the wrong equipment, which not only wasted my money but also caused delays. 2) The contractor lied about prior communications, even though I have documented proof and a witness present in my home. This led to hiring an additional contractor to **** a failed survey and fix the mess he created. 3) He was late every single day of the installation. 4) His knowledge was shockingly limitedhe spent more time on the phone with customer service than actually working, clearly clueless about the product he installed. 5) He lacked transparency from start to finish. 6) He repeatedly lied to cover his mistakes, even after reluctantly admitting to some of them. 7) On top of everything, he refused to respect my request to leave by 5 PM, forcing me to tell him firmly to leave each day. This level of disregard for a clients boundaries is unprofessional and unacceptable.If youre looking for expertise, look elsewhere. This individual markets themselves as a professional but operates with the standards of a DIY novice. Save yourself the headache and stay away from this operation.
TMAAC-LLC
Date: 11/13/2024
We sincerely apologize for your experience, Your feedback is truly concerning and not reflective of the standards we aim to uphold. We take your comments seriously and will investigate the situation to ensure improvements are made. Thank you for bringing these issues to our attention. We will post a link of our report of our investigations for public review.Review fromNathan C
Date: 11/11/2024
5 starsNathan C
Date: 11/11/2024
Fantastic company with great people that really want to do the best job they can. I had Ethernet installed and they did an amazing job! Extremely fair price too!TMAAC-LLC
Date: 11/12/2024
Thank you so much for your kind words! Were thrilled to hear you had a positive experience with our team. At TMAAC-LLC, were committed to delivering high-quality service and treating every project as an opportunity to make a meaningful impact. Were glad to know that our dedication to fair pricing and thorough Ethernet installation made a difference for you. We look forward to being your trusted partner in IT, whenever you need us. Thanks for choosing us!Review fromHector C
Date: 08/26/2024
5 starsTMAAC has always been responsive and professional in their engagements with our Clients, from simple replacements to detailed hands-on network support Highly recommended Thomas and his TeamReview fromAndrew D
Date: 01/30/2024
5 starsAndrew D
Date: 01/30/2024
I have used ******'s professional services before. And I know I can always rely on him. He does an excellent job and of course, once again, he did a great job - as usual! I really appreciate his effectiveness!TMAAC-LLC
Date: 02/08/2024
Thank You!!!!Review fromFelecia J
Date: 01/29/2024
5 starsFelecia J
Date: 01/29/2024
I was thoroughly satisfied with Mr. ******. He was very knowledgeable and professional and made sure everything was operating after he completed the job. Highly recommendTMAAC-LLC
Date: 02/08/2024
Thank You!!!Review fromDeb H
Date: 08/19/2023
5 starsDeb H
Date: 08/19/2023
Very well pleased with the promptness of the appointment and the professionalism/competence displayed. Highly recommend this company!TMAAC-LLC
Date: 10/19/2023
Thank You!!!Review fromHarmanpreet N
Date: 07/14/2023
5 starsHarmanpreet N
Date: 07/14/2023
Thomas really went above and beyond on improving my weak wifi network. I called him to just install a new router, thinking that was the solution to my problems. However, he spent a few hours at the property doing a diagnostic of not only the network equipment (the modem/router and where it was located) but all the physical aspects of the building that would contribute to slow wifi speed (router placement, plaster vs drywall walls, etc) to come up with a complete plan. Thomas didn't charge a diagnostic fee for this service. When I asked him to cut some things out from his solution plan to reduce costs, he worked with me on a streamlined plan where we only do the handful of things that would have the biggest impact. After he was done with his installation, he then offered to meet the technician from the internet company (Breezeline) to go through the issues on the ISP's end that would reduce network speed. None of this was in his original proposal, but he saw that there could be additional opportunities to improve the network by meeting with the ISP and he took it upon himself to do so. Highly recommended!!TMAAC-LLC
Date: 07/15/2023
THANK YOU!!!! I really appreciate your review of my business.Review fromBeverly M
Date: 06/06/2022
5 starsBeverly M
Date: 06/06/2022
TMAAC-LLC is very knowledgeable. You couldn't be in better hands! Start to finish, very Professional, Excellent work start to finish! Extremely happy with their work! Reasonably priced.TMAAC-LLC
Date: 07/15/2023
Thank You!!!!
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