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Business Profile

Concert Promoters

Prime Social Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Concert Promoters.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/14/2022

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 21, 2022 I purchased a VIP ticket to Breakaway festival as it was set to take place in Oakland on October 14&15 as an outdoor event. A week and a half before the festival date, the venue changed to an indoor venue in San Francisco. As someone who lives with someone at high risk for COVid 19, an indoor venue with no testing or vax requirement is outside my risk tolerance and not an event I would have purchased tickets for. Organizers initially said they would offer refunds if requested, and two members of my group received a refund. However, my email requests have been denied and no reason was given. On top of this, I received no communication from the event organizer or ticket servicer about the venue change; I found out purely through word of mouth. I’ve since reached out to both the organizer (prime social group) and the servicer (front gate tickets) but received no response. The total lack of customer support, inconsistent application of refunds, disregard for patron health concerns, and questionable business practices are why I’m submitting this report to the BBB. I would caution anyone against attending an event put on by this group.

    The attached documents are my proof of purchase, communication to date and the proof of refund given to my friends but denied to me.

    Business Response

    Date: 10/14/2022

    Hello,

    This customer had already been refunded by the time we got word of this complaint. I'm attaching our correspondence to this response, along with proof of the order refund. Please let me know if anything else is needed to resolve this complaint.

    Thank you!

    Customer Answer

    Date: 10/14/2022

    I accept the business's response to resolve this complaint.

Prime Social Group is NOT a BBB Accredited Business.

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