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Business Profile

Concrete Contractors

The Concrete Driveway Co.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Concrete Contractors.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/10/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We first contacted the company on February 19th, 2025 by phone. Was told we had to contact the claims department and file a claim report on line. The phone number would never answer and was that way for the next two months. Finally went back to the sales department and got a new claims department number to which it asked us to leave a message. No call back and now the messages are full. Every time I call back to the sales office requesting to be transferred to a manager, they tell me that they are the manager. So I ask to speak to the owner and they tell me the same story every week about him being out of town. Sounds like a scripted response. I was told his name was ***** and he will get back to me. Two months later and I am still waiting. All I want is for someone to come out and look at the problem and get it fixed before it gets worse. Our driveway way was done back in August 2024 and we are supposed to have a 10 year warranty. Please feel free to contact me by phone if you need any further information.

  • Initial Complaint

    Date:10/31/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We hired this company to do a driveway/parking pad for us. We mainly hired them because they offered project managers that were there during the process to oversee it and make sure it was done right.

    The morning of our project the company let go of all their project managers. This affected the experience of the project as well as the quality of the finished product. The crew that was there was non communicative and my questions to my contact at the business were met with silence.

    The job was ultimately finished but I had 2 complaints to the company. The first was letting go of the project managers the morning of our project and not providing any communication or replacement. They offered a discount close to the amount I was asking for to cover that complaint.

    The second is where my complaint remains and it has to do with the quality of work. Not knowing how the job should look I reached out to them to see if they could send out someone to go over the spots that were needing to be fixed. It took over 2 weeks for them to actually send someone out to meet with me. When the person came out it was someone that was not able to make any decisions and they assured me that the job was not that bad ("B+ work"), at the same time communicating that they were not happy with the decision to let go of the project managers.

    In the course of that conversation the representative made it sound like there was nothing to be done to address the issues. When I made a mention of being ok with that if i didn't need to pay the remainder of the balance they said the higher ups would take a lien out against my house if that happened.

    Hearing that there wasn't anything that needed to be done along with the threat of a lien if I was to exercise the only lever I had for remedy was enough for me to want to make sure I documented this issue.

    They said they would get back to me, and I hope it can be dealt with amicably, but at this point I want to cover my bases.

  • Initial Complaint

    Date:10/23/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 26-27, 2023, I had my concrete driveway removed and replaced by The Concrete Driveway Co. Shortly after the completion, cavities and pitting began to appear at various locations throughout the driveway. I have repeatedly called, texted, emailed and even completed their online claim form on September 14th. I have sent them photos of the issues and reached out to several employees that were present when the driveway was poured. I have received no responses from the company. The driveway continues to deteriorate with additional cavities, cracking and crumbling occurring.

  • Initial Complaint

    Date:05/16/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hired this company to install a concrete pad on my property. They backed out of the job the morning it was supposed to start, but not before leaving an entire dump truck load of gravel on my property. The job lead told the dump truck to dump and then he backed out of the job and left. This was the third time they had been on my property, so there is no excuse to back out of the job then. Now the dump truck company is seeking payment. I did not order the gravel, or tell anyone to leave it on my property. Now I keep getting hounded by a company looking for payment and I would rather just not have a pile of rocks next to one of my oldest trees.
    I did not breach contract. I did not order gravel. I did not tell anyone to leave it on my yard.

The Concrete Driveway Co. is NOT a BBB Accredited Business.

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