Complaints

This profile includes complaints for Pomante Contractors, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Pomante Contractors, Inc.

  3392 Trabue Rd Columbus, OH 43204-3665

  
• 

  Pomante Contractors, Inc.

  PO Box 16866 Columbus, OH 43216-6866

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/20/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Security around construction site was not provided ( cost $1500). Written bill of materials not given. Written warrantees not offered

  Business Response

  Date: 01/27/2023

  
  In response to the complaint made by **** ***** ********.
  There are 2 contracts. (1= roof / 2 = Rear Entry Porch Enclosure)
  
  We have been in communication with the clients constantly
  and all items have been completed on both Contracts.
  
  

  Regarding the Roof Contract:

  **** ***** is stating written warranties were not offered. The roof has been completed since March 2022 and was paid in
  full. The warranty information is listed on the Contract and Exhibit that were
  approved and signed by the association. There is not an additional warranty to
  be given. We have stated multiple times that if the association would like the
  warranty specified in a different way, then please provide what you would like
  in writing, and we will submit that to our lawyer. We cannot just write out a
  warranty that is already specified in the contract. This should have been
  addressed during the contract signing. We are happy to have our lawyer review
  what you would like in writing regarding the warranty, but nothing has been
  provided and all terms are on the contract and exhibits.

  
  Regarding the Rear Porch Enclosure Contract:
  Security issue-If you wanted particular security items
  completed during the project, then that should have been broached before
  signing the contract.  Also, nothing regarding security was brought to our
  attention during the course of the project.  You stated there should have
  been night time security, night time lighting, chain link fence and a temp
  security door. I don’t understand why this is now being brought up.
  Again, this should have been brought up during the contract signing in
  order to have the additional security included.  The area had caution tape
  surrounding it and plywood was placed over the doorway opening. The area was
  secured and there was also no reports or incidents of trespassing, people
  entering the work site or anyone getting injured during the project.
  
  Written bill of materials: We do not provide a written bill
  of materials unless it is listed in the signed contract, or if we are working
  on a project that is billed for time and material, which would be stated on the
  contract. When PCI first provided an estimate on 05/05/21 there was an
  allowance for the lumber due to the spike in lumber costs at that time. The
  association did not want any open-end costs for lumber, so PCI provided an
  updated proposal on 06-23-21 with a total project cost. The association
  reviewed and approved this proposal. On 07/07/21 the contract and approved
  proposal was reviewed and signed by the association for the total project
  price.

  
  Regarding the outstanding Balance due by the Association:
  The balance for the rear porch enclosure contract which is
  due ($1500), will need to be sent to collections. Per the contract, this should
  have been received by the end of July 2022 and at this time is in default per
  the contract section VII Payment, IX Default and the pay schedule that
  were all approved by the association.
  There was an additional punch list the association requested
  in October 2022 to be completed after multiple attempts were made by PCI to
  collect the outstanding balance. PCI did not have an issue and did complete
  this additional punch list the following week.

   

   

   

  Customer Answer

  Date: 02/01/2023

  I am rejecting this response because: I have provided my responses to each of our concerns on the attached document,

  Why is it so hard to provide a written warranty beyond  10 year labor and 15 year materials

  There is not  a response to the $1500 charge for security.  

  There is still confusion over the final cost of lumber
  
  Regards,
  
  
  
  **** ***** ********

  Customer Answer

  Date: 02/08/2023

  I am rejecting this response because: this issue is NOT complete. The association’s concerns have not been addressed (we would not have contacted the BBB if that were the case). Pomante’s responses regarding our concerns have been neither appropriate nor sufficient. Our payment was simply a sign of good faith.  It is the association’s wish that Pomante acknowledges the lack of security and refund that amount. Providing information regarding the cost of lumber was not addressed in the company’s message.   Contacting an attorney in regards to warranty appears to be a threat which is unnecessary at this time since we are attempting resolutions through BBB.  
  
  
  
  Regards,
  
  
  
  **** ***** ********

  Business Response

  Date: 02/15/2023

  I feel that we have addressed and given a response to all of your concerns.  I am sorry, that you don't find them satisfactory.  In regards to using our lawyer to draft an additional warranty, that is not a threat, but something that is necessary.