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Business Profile

Countertops

Custom Countertops

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Countertops.

Complaints

This profile includes complaints for Custom Countertops's headquarters and its corporate-owned locations. To view all corporate locations, see

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Custom Countertops has 2 locations, listed below.

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    • Custom Countertops

      1525 Harrisburg Pike, Rear Unit Columbus, OH 43223-3609

    • Custom Countertops

      1362 E 5th Ave Columbus, OH 43219

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:11/29/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I hired Custom Countertops on 10/18/22. They subcontracted a separate company for additional work. Custom Countertops was to install new kitchen cabinets and quartz countertops. All of the cabinets arrived damaged. When I brought this to their attention, they came back with spray paint and wood filler. I explained I did not want spray painted cabinets and they needed to be replaced. They were to order some replacement parts for some of the damaged cabinets as well. None of these damaged cabinets should've been installed. I have since been unable to reach the business. I have emailed and sent Facebook messenger messages (as this was our primary point of contact). I now have a kitchen full of damaged cabinets. The total renovation costs is $23,580.25. $13,780.26 was to go to Custom Countertops. I have paid both deposits for the two companies this far. I have paid $6,890.13 to Custom Countertops and they did not fulfill their end of the agreement. I cannot reach them to come to a resolution. I was promised 2-3 weeks for the project and we are now on week 6. I now need to hire someone else to remove the damaged cabinets and install new ones.

    Custom Countertops is NOT a BBB Accredited Business.

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