Complaints

This profile includes complaints for Comenity Capital Bank's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Comenity Capital Bank

  3095 Loyalty Cir., Building A Columbus, OH 43219-3673

  
• 

  Comenity Capital Bank

  PO Box 5138 Luthvle Timon, MD 21094-5138

• 

  Alliance Data

  1103 Allen Dr Milford, OH 45150-8763

• 

  Alliance Data

  PO Box 580 Milford, OH 45150-0580

• 

  Alliance Data

  PO Box 408 Milford, OH 45150-0408

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  AAA Visa Card (issued by Comenity Capital Bank of Columbus OH) unfairly charged me interest on new purchases made on the account AFTER the acct balance was FULLY paid off for the statement cycle.
  
  If I were to make new charges with a carried-over balance (from the previous month), then it would be correct to charge me interest on the new charges. However, this was NOT the case.
  
  The amount of interest they charged/collected was $222.90.
  
  I had a previous carried-over balance during Dec. 2024. Then, the carried-over balance was completely paid off, resulting in a $0 balance. A FULL day later, I started making NEW purchases for Christmas. What Comenity should've done was to charge me interest ONLY on the previous carried-over balance. Instead, they PILED IT ON by basing their calculation on the carried-over balance PLUS the new charges that were made AFTER the account balance was brought to a $0 balance for a FULL DAY.
  
  My description of events reported to Comenity are as follows:
  
  The interest amount is unwarranted because, on Dec. 12, 2024, I made a
  FULL payment of $1,741.75 (19 days before it was due).
  
  My account balance was at ZERO dollars on December 12, 2024.
  
  I began making NEW purchases starting on December 13, 2024, which was
  ONE FULL DAY AFTER the previous account balance was reduced to ZERO. **************  Since the new purchases were made AFTER a $0 balance, assessing interest on the new purchases is 100% unfair.***********  Thank you for your help, BBB!

  Business Response

  Date: 02/07/2025

  We are Comenity Bank and Comenity Capital Bank. We received the correspondence you sent to the Better Business Bureau and appreciate you taking the time to let us know you have concerns. Once our investigation is complete we will mail a response letter directly to you that contains our findings.

  Customer Answer

  Date: 02/15/2025

  Comenity's "supposed" response, as of February 15, 2025, is a NO RESPONSE. They've sent me neither a physical letter nor an email to inform me about their findings relating to my complaint.  
  (please see the attached screenshot of my Comenity web account message inbox that shows nothing relating to my complaint as of February 15, 2025.)  
  
  Please DO NOT close my BBB complaint as American consumers need to be aware of Comenity's failure to make amends for their errors.
  
  Thank you for your help! 

  
  Regards,
  
  ***** **
  

• Initial Complaint

  Date:02/06/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********* had my underaged daughter (17 at the time) open a credit card to pay for $3000 worth of treatments that she has not received. Frequent contact with the company refuses to refund the amount and close the account. As I understand, It is illegal to open a credit card for a minor.
  
  Credit is under the name **** ** *****

  Business Response

  Date: 02/06/2025

  We are Comenity Bank and Comenity Capital Bank. We received the correspondence you sent to the Better Business Bureau and appreciate you taking the time to let us know you have concerns. Once our investigation is complete we will mail a response letter directly to you that contains our findings.

  Customer Answer

  Date: 02/19/2025

  I accept the business's response to resolve this complaint.
  
  
  
  Regards,
  
  
  
  ***** ****

• Initial Complaint

  Date:02/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an offer from Bread American Express card in Dec. of 2024/Comenity. The offer stated that if I spent $1,000 in the first 90 days, I would get a cash rebate of $200.

  In Jan. of 2025, I received my 1st bill. I pay my bills online.

  On Jan. 3, 2025, I made a payment to to Bread in the amount of $723.89, which was the balance posted at the time. I had to enter my bank account number in twice. As it looked like it went through fine (I received no error). A message popped up that read Thank you for your payment," I had no indication that there a was a problem (which I don't think was on my end, or my credit union's).

  I went to use the Bread card days later and it was declined. I called Bread and was told that my bank declined the payment because it didnt recognize the account number. I called my bank but they found NO RECORD OF THIS. I called Bread and paid $725.00 (in this time, a few other charges had come in, so I just rounded the amount up) on the phone and was told that my card would be unfrozen.

  Days later, I went to use the Bread card again, and it was declined. I called up Bread thinking they had made a mistake, and was told since this "error" in my initial payment was considered non-payment my account would be frozen for three billing cycles! I spoke to a manager who told me that if I paid the remaining amount of $220.61, which had posted after I paid the initial $725 over the phone, the account would be unfrozen in 15 days. He told me to call back on Feb. 3rd to ensure this, which I did. I spoke with a manager with the name Able, ID # ****, who told me that the account would remain frozen for 3 billing cycles. Period.

  This put me way out of the 90 days with only $55.61 to make the $1,000. In other words, they froze my account just a few dollars more before $1,000, and extended the card freeze until way after the 90 days would be up. Meaning, I would not get the $200 cashback. I looked at WalletHub and there are similar complaints against them.

  Business Response

  Date: 02/05/2025

  We are Comenity Bank and Comenity Capital Bank. We received the correspondence you sent to the Better Business Bureau and appreciate you taking the time to let us know you have concerns. Once our investigation is complete we will mail a response letter directly to you that contains our findings.

  Customer Answer

  Date: 02/18/2025

  Hello,

  This was their response, which is NO response. I called and got the exact same run around. I am NOT satisfied with this AT ALL. The company is a SCAM.
  Thank you, 

  ******* Quick

  ****************************

  ************

   

  Customer Answer

  Date: 02/19/2025

  This has been a worthless endeavor. I appreciate the work you do here, but NOTHING was addressed or resolved. They are getting away with scamming people and we obviously have no recourse. Did you not read the last letter I enclosed? Did you not read my response? NOTHING was addressed and when I called, as the letter instructed, they didn't need more information, they just told me the same thing. The number in the letter I sent you was not to another department at Comenity which escalates issues and has more power. It was the SAME number that's on the back of the Bread American Express card!!!  Injustice is alive and well in *******, and the public has no one with any teeth to do anything about it unless we can afford a lawyer. Exactly why most of us have to roll over and take it. Shameful. 

• Initial Complaint

  Date:02/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a Sephora card through comenity bank around 2021. I have never had any issues paying my bills and excellent payment history.

  Around December 20th I tried to log in to manually pay the balance I owed on a purchase. It logged me out and would not let me. A common problem with this site. I tried again a few days later and saw that an automatic payment went out when I never ever authorized automatic payments. It then also said that it returned the payment and I owed a return check fee.

  The only bank linked to my account is a legit one. I called to dispute it and was told there was unusual activity and not to worry it would likely go in my favor. I was also told I would not incur any more charges during this time.

  I find out today they are saying I am responsible and added an interest fee to the account again.

  This is the worst credit card and the worst customer service. I was mocked by customer service **** and they never bothered to tell me how they came to the conclusion that I was responsible for a returned check fee.

  In other words, where did the payment go ? And how did it go if I never authorized automatic payments. Disgusting 

  Business Response

  Date: 02/05/2025

  We are Comenity Bank and Comenity Capital Bank. We received the correspondence you sent to the Better Business Bureau and appreciate you taking the time to let us know you have concerns. Once our investigation is complete we will mail a response letter directly to you that contains our findings.

• Initial Complaint

  Date:02/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 02/04/2025 I received a call ************ That claimed to be from Comenity Capital bank with Academy Sports. Once I answered the phone the employee said "can I speak with ****** ******". I responded with Yes, can I ask who I am speaking with. That was not confirmation that I was in fact ****** ******. From there the employee started in with the amount owed, last payment date, and even stating the last digits of a banking account. There was no account verification done. The employee actually stated they didn't need to verify the account. I asked to speak with supervisors was placed on mute several times before a supervisor tried to force me to verify all of my information. I do not mean verify I mean they wanted me to freely give it to them since they in fact know that they messed up before.

  Business Response

  Date: 02/04/2025

  We are Comenity Bank and Comenity Capital Bank. We received the correspondence you sent to the Better Business Bureau and appreciate you taking the time to let us know you have concerns. Once our investigation is complete we will mail a response letter directly to you that contains our findings.

• Initial Complaint

  Date:02/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had got my computer through **** no problems. this is when covid was going out they sated they sent e a letter. So they sold to another company, Now I am paying ***** a month my required is 27.00$ so they are telling me they are charging me like 23/25$ a month interest. this is highway robbery I asked to pay it off so i will not be charged interest and it is still 900.00$ so by the time i pay it off i will be paid for a desk top 3 times .They know mail was getting lost during covid so it is basically, being charged for them buying the contract from another company, they have no remorse what so ever they are bad customer service and I would not recommend them to anyone BUYERS BE AWARE !!!!

  Business Response

  Date: 02/04/2025

  We are Comenity Bank and Comenity Capital Bank. We received the correspondence you sent to the Better Business Bureau and appreciate you taking the time to let us know you have concerns. Once our investigation is complete we will mail a response letter directly to you that contains our findings.

  Customer Answer

  Date: 02/14/2025

  I never entered into a contract with comenity bank I was in a contract with ************** when I knew anything I received a letter from Comenity about they had took my account over I been catching h*** since then. 

  Customer Answer

  Date: 02/14/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22894642
  
  I am rejecting this response because: 

  I never entered into a contract with comenity bank I was in a contract with ************** when I knew anything I received a letter from Comenity about they had took my account over I been catching h*** since then. 
  
  Regards,
  
  ****** *****

• Initial Complaint

  Date:02/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/27/23 a 60 month equal payment plan was opened with a charge of $7,000 without $7,000 in services/goods being provided to the customer. No contract was signed to open this account.On 11/2/23 a 24 month deferred interest plan was opened with a $6,200 charge without $6,200 in services/goods being provided to the customer. The 24 month deferred interest plan was signed for but the customer was told that was the amount of the credit limit. Comenity Capital Bank was called twice within the first 60 to open dispute but they were unwilling despite their company policy and federal laws set up to protect the consumer. On 9/26/24 a fraud dispute was opened and closed on 11/30/24. During the fraud dispute Comenity Capital Bank took two payments and added two interest charges which violated the *****On 12/4/24 a merchant dispute was opened and closed on 1/16/24 but the merchant lied in their dispute response and provided fraudulent documents.Two supervisors admitted they were trying to collect on the disputed amount. The customer was told by 4 ********************** employees they didn't have to pay during the dispute. Two letters from Comenity Capital Bank stated the customer didn't have to pay and federal law states the customer doesn't have to pay. During the merchant dispute Comenity tried collect on the disputed amount which is a violation of the ****. Comenity Capital Bank added a late fee based on the disputed amount which is a violation of the ****. Comenity Capital Bank is saying the customer is past due after telling the customer they didn't have to pay. As of today the merchant was paid $13,200 for work they haven't proven they completed. Multiple calls to Comenity Capital Bank and not one employee can explain how the customer can be past due when they were told the didn't have to pay.

  Business Response

  Date: 02/04/2025

  We are Comenity Bank and Comenity Capital Bank. We received the correspondence you sent to the Better Business Bureau and appreciate you taking the time to let us know you have concerns. Once our investigation is complete we will mail a response letter directly to you that contains our findings.

  Customer Answer

  Date: 02/04/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22894089
  
  I am rejecting this response because: we have contacted this company over 30 times and been promised a call back on 1/21/25 which we never received. With all the **** violations they should be contacting me already without me having to make complaints with government agencies. 
  
  Regards,
  
  ****** *******

  Customer Answer

  Date: 03/03/2025

  
  ****** ******* <***********************************>
  Attachments
  7:24 AM (34 minutes ago)
  to disputeresolution
  
  We have attached the response letter we received in response to our BBB & **** complaints. We believe they lied in the response, left out important facts, and did not do enough in their investigation of the fraudulent charges.  
  
  Below is our feedback to their response that we posted on the **** website:
  
  Comenity Capital Bank states they found no violations of law but the **** states the following: "the card issuer must, however, prevent the automatic debit of any part of the disputed amount that is still outstanding and unresolved at the time of the next scheduled debit date." The **** also states the following: "When the credit card company receives your written dispute, it must acknowledge it within 30 days. Then, the card issuer has two billing cycles (but not more than 90 days) to investigate your claim. During that time, the company cannot charge interest or late fees on the disputed amount, and it cannot report the debt as unpaid to the credit reporting agencies." A dispute was opened on 9/26/24 and on Comenity Capital Bank 10/20/24 took an auto payment of $322. On 11/20/25 they took another auto payment of $170. That is two violations of the **** plus they added two interest charges on the disputed amount on 10/25/24 and 11/25/24, which are two more violations of the ****. 
  
  On 12/4/24 a Merchant Dispute was opened up and on 12/26/24 they added $40.02 in interest charges to the disputed amount and listed the disputed amount in the balance. The **** states the following: "Consumer's right to withhold disputed amount; collection action prohibited. The consumer need not pay (and the creditor may not try to collect) any portion of any required payment that the consumer believes is related to the disputed amount (including related finance or other charges)." The **** also states the following: "When the credit card company receives your written dispute, it must acknowledge it within 30 days. Then, the card issuer has two billing cycles (but not more than 90 days) to investigate your claim. During that time, the company cannot charge interest or late fees on the disputed amount, and it cannot report the debt as unpaid to the credit reporting agencies." On 1/26/25 we received our January statement with a $30 late fee while the merchant dispute was being investigated, which is another violation of the ****. They also added $239.53 in finance charges, which is another violation of the ****. On 2/20/25 they added another late fee of $41 and a finance charge of $222.39, which are two more violations of the ****. 
  
  On 2/5/25 they reported us as past due to the credit reporting agencies but the **** states the following: "Person. During the error resolution period, the creditor is prohibited from making an adverse credit report about the disputed amount to any person - including employers, insurance companies, other creditors, and credit bureaus." Also during the Merchant Dispute we received multiple emails that stated the following "This communication is an attempt to collect a debt" as well as a robocall asking us to call them, which may be a violation of the TCPA. 
  They stated they found no violations of law yet we just listed multiple violations of federal laws that they violated which are set up to protect consumers from fraudulent charges and dishonest merchants. 
  
  They stated that they were advised that we received two loans exceeding the amount we were billed for yet they have provided no credit card receipts to show that $13,200 worth or services/goods were provided. The **** states the following:  "ii. Nondelivery of property or services. In conducting an investigation of a billing error notice alleging the nondelivery of property or services under 1026.13(a)(3), the creditor shall not deny the assertion unless it conducts a reasonable investigation and determines that the property or services were actually delivered, mailed, or sent as agreed. iii. Incorrect information. In conducting an investigation of a billing error notice alleging that information appearing on a periodic statement is incorrect because a person honoring the consumer's credit card or otherwise accepting an access device for an open-end plan has made an incorrect report to the creditor, the creditor shall not deny the assertion unless it conducts a reasonable investigation and determines that the information was correct." In response to our Merchant Dispute the merchant sent a forged credit card application and stated that we borrowed money on two occasions but according to their own employees Comenity Capital Bank does not loan money. According to their own employees the credit card is supposed to be billed on the day the services are provided and agreed to by the customer with a signed ********************** card receipt. Again they have provided no credit card receipts or any proof the services/goods were received in the amount the merchant was paid.
  
  They stated that their Account Protection (fraud) team found not fraud occurred but they failed to state a fraud claim shouldn't have even been opened as we explained very clearly to a supervisor that it was our dentist that made the fraudulent charges. According to their company fraud is when someone you don't know uses your credit card to make purchases. According to their company a merchant dispute should have been opened up instead, which would have cut off two months of finance charges.
  
  The monetary relief they stated they provided was them refunding the illegal late fees and finance charges that they were not allowed to add to our account during the Merchant Dispute investigation per the **** & Regulation Z in the first place. 
  
  We would urge the **** to reopen our claim based on the multiple violations of the **** & Regulation Z that this company has made & are detailed above. They have provided no proof that we received $13,200 in Services/ Goods as required by the **** & Regulation Z and have added over $1,000 in finance charges due to the fraudulent charges the merchant made with no proof to back up the charges. By accepting a forged document with the same signature as another document they have proven they have no interest in holding the merchant accountable for fraudulent activity. Comenity Capital Bank employees stated on multiple occasions that they were trying to collect on the disputed amount even though they knew this was a violation of the ****. 
  On 1/18/25 a Comenity Capital Bank employee stated that there are many complaints against this merchant for fraudulent activity yet Comenity Capital Bank is still defending the merchant's fraudulent billing. Again we would urge the ****, which is the government agency in place to defend the consumer against companies like this that break the law and are not held accountable, to please reopen our claim and make this company pay for over 10 violations of the regulations and the thousands of dollars in fraudulent charges we are being asked to pay with no proof that we owe the money.
  
  Thank you
  ******** *******

• Initial Complaint

  Date:02/03/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm getting letters from this bank about information being shared as if I opened app an account. Can't get any information on if an account was opened in my name. They are not helpful and they send me letters saying. My information is being shared with no other information on it if there was an account open or not and they will not respond to any. Contact

  Business Response

  Date: 02/04/2025

  We are Comenity Bank and Comenity Capital Bank. We received the correspondence you sent to the Better Business Bureau and appreciate you taking the time to let us know you have concerns. Once our investigation is complete we will mail a response letter directly to you that contains our findings.

  Customer Answer

  Date: 02/04/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ***** *********

• Initial Complaint

  Date:02/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************** has greatly damaged my credit due to the miss reporting information and not taking payments that were sent due to errors on their end This is evident by my bank that has sent statements to show that Ive been making payments. They have been returning the payments and marking themas not being paid

  Business Response

  Date: 02/03/2025

  We are Comenity Bank and Comenity Capital Bank. We received the correspondence you sent to the Better Business Bureau and appreciate you taking the time to let us know you have concerns. Once our investigation is complete we will mail a response letter directly to you that contains our findings.

  Customer Answer

  Date: 02/16/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22891918
  
  I am rejecting this response because: I have contacted this company at least 5 times, they continue to deny any wrongdoing. The stress and disruption of my personal finances and credit worthiness has caused emotional and psychological stress as they call me everyday for payment!!!

  I want them to stop and restitution for slander and defamation.
  
  Regards,
  
  ******* ******

• Initial Complaint

  Date:02/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This has been an issue for 2 months. I contacted Comenity bank for ************ card ending in ***** for a few disputes. When I speak with a representative on the phone, they opened the disputes in December and January. I sent in evidence on their portal for these disputes. However, when they sent correspondence online or via email, it is vague and does not provide any information or resolution. Now 2/1 they stated they closed my disputes. Howver, I never received help from the bank. There are 6 disputes I need assistance

  Business Response

  Date: 02/03/2025

  We are Comenity Bank and Comenity Capital Bank. We received the correspondence you sent to the Better Business Bureau and appreciate you taking the time to let us know you have concerns. Once our investigation is complete we will mail a response letter directly to you that contains our findings.

  Customer Answer

  Date: 02/13/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22891727
  
  I am rejecting this response because: I received 2 letters and yet my refund has not been issued. They are ignoring the facts I sent them. Please know I am not being helped.
  
  Regards,
  
  Anddew Pokrajac