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Business Profile

Credit Union

Community Bank

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Union.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/30/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Yes I paid off my credit card and I was owed 400 dollars and yes they send it to me and I call back and the say I had another credit of 200 dollars and when I call back they said I owe them 124 dollars the credit card was paid off before the bill cycle plus I made a payment 3 days before the card was paid off but know I owe plus I should of got the 200 dollars back

    Business Response

    Date: 01/30/2025

    We are Comenity Bank and Comenity Capital Bank.
    We received the correspondence you sent to the Better Business Bureau and
    appreciate you taking the time to let us know you have concerns. Once our
    investigation is complete, we will mail a response letter directly to you
    that contains our findings.

  • Initial Complaint

    Date:02/23/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I initiated autopay with Community Bank for a purchase at *****'s Jewelry in ***, ****, informing the representative of my overseas travel plans. I emphasized the need to set up autopay to settle the balance within 18 months to capitalize on the interest-free promotion. The representative assured me that a monthly payment of $400 would suffice to clear the balance within the specified timeframe. Consequently, I scheduled autopay for $400 per month starting in March 2022.However, upon reaching the end of the 18-month period, I discovered an outstanding balance of over $1,200. To my surprise, Community Bank levied a $3,494.62 interest charge on a balance that was only half of that amount. This practice appears to be highly questionable and unethical, leaving me perturbed by the unexpected financial burden. Given that I set up autopay to manage this situation while abroad, returning home to find a significantly inflated balance is both distressing and unjust. I seek assistance in rectifying this matter promptly.

    Business Response

    Date: 02/26/2024

    We are ************* and ********************** We received the correspondence you sent to the Better Business Bureau and appreciate you taking the time to let us know you have concerns. Once our investigation is complete, we will mail a response letter directly to you that contains our findings.

Community Bank is NOT a BBB Accredited Business.

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