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Business Profile

Deck Builder

Belen Construction LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Deck Builder.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/16/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    Details:
    Date of service for estimate: 07-01-2024
    -Business committed to provide me with an estimate for materials for a potential basement finish project. During the visit on 7/1, the contractor was performing an estimate by measuring various areas in the basement. The contractor knocked over the television and cracked the screen.
    After the television was knocked over, the contractor made several accusations. He stated that I did it or the television was already broken. He kept repeating it was an accident and wanted to proceed with doing the estimate. I wanted to talk about the television, but he stated we will talk about the television after he was done doing the estimate.

    When he was finished doing the estimate, he attempted to leave without discussing how he would resolve the television issue. We started back and forth on our mobile devices using translating apps to discuss the television. He stated various reasons below
    *Needed to leave because he had a lot of work to do
    *Mentioned that we are Christians and included God as a reason I should forgive him and that I was his sister (in a friendly way I assume)
    *Recommended that I call the police to handle the issue
    He then pulled out his wallet to show me he did not have enough money to pay me. So, I stated that I had some lighting and light switches I was going to pay another contractor to install and asked if he could just do the installations to cover the costs that I was going to pay anyway for another contractor's services.

    He shook my hand in agreement and told me he would be back on Saturday. He never showed or called to say he was not coming. I text him 2 different days after a few days had passed and he has apparently refused to respond to my message to fix what we agreed upon. 

Belen Construction LLC is NOT a BBB Accredited Business.

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