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Business Profile

Dog Boarding

The Dog Stop-Franklinton

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/17/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My dog was attacked at doggies day care. Nothing was done and I was not notified until I picked him up at 6:30pm (please see attached photos) my dog could NOT bend his paw, it was bleeding and he could not walk on it, it was swollen to the size of a golf ball. In the 4th point down on the business addendum it stays medical treatment will be given to any dog in its care. If hospitalization is required they will transport the dog to the chosen hospital/Vet for service. My dog was not treated and I had to take him to the after hours emergency vets an office where they treated him. I had asked the business to compensate for the $400 vet bill and in writing from the owner Melissa, said she “sent it in The mail” it’s been over a month and I have yet to receive this “check” she also claims the attack didn’t happen since she “can’t find it on video” Please be advised I would like my bill compensated for their lack of accountability.

    Business Response

    Date: 03/29/2023

    The dog was not viciously attacked however did sustain an injury after rough play with another dog.  I wrote a check - see attachment - and mailed it to the address on file.  I will put a stop payment on the original check and issue another but need confirmation of the mailing address, in case what we have is no longer accurate?

The Dog Stop-Franklinton is NOT a BBB Accredited Business.

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