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Business Profile

Dry Cleaners

Dublin Cleaners, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dry Cleaners.

Complaints

This profile includes complaints for Dublin Cleaners, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Dublin Cleaners, Inc. has 6 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/19/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been a loyal customer of Dublin Cleaners for the last five years. On May 21, 2024, I put my dry cleaning outside my door for pickup and service as usual. My laundry never returned. Dublin Cleaners picked up other items in the building that day. The building is a secure building that requires a fob to gain access. Management confirmed that Dublin Cleaners used their fob that day. However, they denied picking up my laundry even though my bag was missing the same day. Dublin Cleaners refuses to take responsibility for the missing items. Their refusal to file an insurance claim or compensate me for the missing items is disappointing and frustrating. I continue to receive the runaround from Dublin Cleaners' employees and even the general manager.

      Furthermore, the owner was extremely rude. He denies any wrongdoing and challenges my integrity by accusing me of attempting to scam the business out of an extreme amount of money.

      I request that the business acknowledge the mistake and compensate me for the missing laundry items.

      Business Response

      Date: 06/21/2024

      Mr ***** has been escalated to all levels of management and hours of time went into researching his claims  

      To get a pickup one must respond to a text the night before. He did not. We have his communication history going back years when he did and did not.   He had not asked for a pickup for over two weeks before this date, on this date, or since this date to present  

      We were in the building that day, not on his floor.   We had no reason to go to his floor because neither he nor another resident of his floor replied for pick-up.   They have elevator security cameras that can back this up.

      This date is also inconsistent with his very regular past pattern.  We realize that is not objective but it further speaks to nothing making sense here.  He swears he replied to the text but that he cannot or will not produce any screen shots.  We can show screen shots of no response for weeks.

      He further cannot confidently identify any specific missing clothing. He’s simply decided that he buys expensive clothing so we owe him 15 shirts and a suit that he claims would be about $3,000. 

      We can provide all this in data and recordings of our phone calls.  We are greatly saddened that he refuses to acknowledge how illogical his claim is after so many years as a client but he’s simply wrong and offers nothing but speculation and his own memory which in no way matches up to hard data on our side. 

      Customer Answer

      Date: 06/25/2024

      REGARDIND COMPLAINT ID ********

      Attached is an example of a customer complaint similar to my encounter with Dublin Cleaners.  I provide the attached to show that Dublin Cleaners has a history of this behavior with customers. 

      Kindest regards,

      ******* *****

    • Initial Complaint

      Date:03/22/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dublin cleaners ruined two custom dress shirts by melting the buttons into the fabric. The shirts were worth approximately $275. They asked for proof they ruined the shirts so asked for us to send them back to them. We did, they acknowledged the shirts were ruined and offered to pay for them. We sent a copy of the receipts for the shirts. They kept the shirts and have not paid us for them. They will not answer the phone or call us back.

      Separately, a month or so later they ruined a sweater by washing it, instead of dry cleaning it, shrinking it from a men's large to something a toddler could not fit into. The sweater was worth $119. We have called 5+ times and have received no response.

      Customer Answer

      Date: 04/08/2024

      Please note that the business (Dublin Cleaners) has not contacted me yet.  The form you e-mailed would not allow me to send a message back so I am e-mailing here instead.  Attached is a picture of the sweater they ruined.  It was an adult male large.  It would now be small on an 8 year old.  I can’t send pictures of the two shirts they ruined because they required me to send them back as proof they destroyed them.  When I did, they kept the shirts and never responded to our multiple requests for a response.

      Business Response

      Date: 04/10/2024

      I called the client and left a voicemail.  Check is written and going in today's mail.

      Customer Answer

      Date: 04/18/2024

      I accept the business's response to resolve this complaint.

    Dublin Cleaners, Inc. is NOT a BBB Accredited Business.

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