Complaints

This profile includes complaints for Levi's 4 Floors's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Levi's 4 Floors has 5 locations, listed below.

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  Levi's 4 Floors

  6329 Busch Blvd Levi's 4 Floors Corporate Office Columbus, OH 43229-1858

  
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  Levi's 4 Floors

  2526 Hilliard Rome Rd Hilliard, OH 43026-8419

  
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  Levi's 4 Floors

  400 W Olentangy St Powell, OH 43065-8716

  
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  Levi's 4 Floors

  2035 Polaris Pkwy Columbus, OH 43240-2000

  
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  Levi's 4 Floors

  62 Reynoldsburg New Albany Rd Blacklick, OH 43004-8758

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/30/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered flooring from salesman in my home. Gave him $1500.00 as a down payment. Installer came to my home and tore up one third of the old floor and said they couldn't do the job. The only installer that could speak English asked for gas money. I was only refunded $592.00. They said I had to pay restocking fee and travel pay and some other things that amounted to over $900.00. They did not live up to thier part of the contract.

  

  Business Response

  Date: 05/02/2025

  The consumer put a deposit down to secure a special order of flooring.  When our installer began tear out of his existing sheet vinyl flooring, he discovered the existing substrate was compromised and would not support the flooring the consumer selected without repairs to the subfloor, which is a service we do not provide. Please see picture A.  We were unable to add additional plywood to the floor as it would have made the floor higher than the exterior door.  Please see picture B.  Our installer ripped up all but a 4x4 section of the top layer of sheet vinyl.  He was unwilling to accept any liability by moving the refrigerator due to the inferior substrate.  The consumer was fully aware of the condition of his flooring under the vinyl (clearly seen in picture A, duct tape and cardboard) and at no point disclosed the issues to his salesperson so that we had the ability to inspect the flooring prior to installing.  By continuing to install the flooring we would have assumed liability for an inferior substrate, and we were not willing to do so.  The consumer was advised of his ability to reselect different flooring.  He chose to have a different company come in and do work for him.  The consumers purchase, as a special order, is subject to a 25% restocking fee, as outlined on the contract he agreed to.  Our installer did not ask the consumer for gas money.  The consumer was charged a trip charge of $45 for being outside our normal service area and several times communicated he was fine with that charge.  Due to the pre-existing condition of the original substrate and the consumer hiring a different company, a refund of the deposit less a restocking fee for the material has been received by the consumer and we consider this file closed.

• Initial Complaint

  Date:02/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BBB transcribed from hard copy complaint form:
  
  Th pattern in the carpet started wearing down about 1 1/2 yrs ago. Plus when you walk on it and touch anything metal I would get shocked. I went to the company and sent sent a worker out to checked it and he said that the carpet needs to be replaced in the family room.

  

  Business Response

  Date: 02/16/2024

  Mr. ******** carpet was installed in December 2019.  He contacted us in March 2023 with concerns of texture issues and excessive static in the carpet. The static complaint is an environmental issue and not an issue involving the carpet itself.  I did, however, offer to address the texture concerns.  In order to file a texture retention claim against the carpet, I would need to provide the required documents to the manufacturer.  The warranty requires professional wot water extraction a minimum of every 18 months from the date of installation and copies of cleaning receipts are required.  I requested Mr. ******** cleaning receipts and he advised he didn't have copies.  I suggested he reach out to the company he used for copies and he became very agitated, told me he would report me to the BBB, and hung up on me.  I am still more than willing to help Mr. Brewer by filing a claim for him, but he will need to provide the required documentation to validate his warranty with the manufacturer.

• Initial Complaint

  Date:03/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Original date of transaction is 4/10/21. We spent $11,767.56 with the business. During our original consult with Levi’s, we voiced concerns about a few areas that didn’t seem level to us, and we were worried how the new flooring would settle. We spoke to Paul W******** about how we could handle that situation, and agreed that there was a possibility that subflooring would need to be replaced, but we wouldn’t know for sure until the old flooring was taken up. We were told that Levi’s worked with someone who could fix sub flooring and it would prolong the project but we wanted it to be done correctly. Once the old floor was ripped up, we were told the subfloor looked good and there wouldn’t be issues after the new floor was put in, due to the thickness of the floor we chose. But after a few months, we started to notice the floor dipping in those particular areas, and now it feels like the boards almost separate at the seams when you walk over them. We tried to take a picture but you really can’t see it. The uneven floor is very apparent when you walk over them, especially without shoes on. We have attempted to contact them numerous times and have spoken to Karie S*** (customer service manager) and co-owner John W****. John tells us every time he will speak to “his guy” Kyle and come up with a plan. Kyle fixed one spot fall 2022. However, we continued to voice the remaining issues. Since then, we now have two cracked planks that can be sharp when stepping in the right spot. We have continued to ask for them to assist and nobody takes responsibility. We have been patient but it has been two years since the original install. Tyler L*** previously came out and agreed it was an issue. Kyle the contractor noted the floor might be too heavy which was not divulged prior to completing the sale. John W**** has been providing some nice lip service but without resolve. We want the uneven spots fixed and the broken planks replaced. Nobody has given us next step since Nov 22

  

  Business Response

  Date: 03/14/2023

  We are aware of this situation.  Unfortunately, this issue causing the problems are with the actual construction of the home, and not the flooring we sold and installed.  We have attempted to refer a third party contractor to assist the homeowner with the needed repairs concerning the floor joists.  This issue is not a result of bad flooring, nor poor installation of the flooring.  In the beginning, we attempted to be a "go-between" for communication between the contractor and the customer, but to no avail.  I have given the customer the contractors direct telephone number as well.  Beyond that, we don't have a way to offer forward movement.  The home itself will need to be repaired before any flooring repairs caused by the floor joists can be addressed.

  Customer Answer

  Date: 03/14/2023

  I am rejecting this response because: It appears that there is an underlying knowledge that the home builders joists were not typical with other *****. Both the contractor and Tyler L*** made comments about ******** ***** and the floor joists after the floor was installed. If this was a known issue and not addressed by the salesperson, then we were fleeced from the start and shouldn’t have had this heavier flooring recommended to us. We went into it wanting things done correctly which is why we were willing to spend what we did. The salesperson, Paul, looked at the exposed part of the floor below as well prior to us buying the flooring. At the very least, our floor should be under warranty. We have a cracked floor board and many separated floor boards that should be replaced. This has been an issue with these particular issue since November without resolve or call backs. However, we feel more and more as though there was some dishonesty from the start. 
  
  
  
  Regards,
  
  
  
  **** *****

  

  Business Response

  Date: 03/16/2023

  There is a one-year installation warranty on all hard surface flooring.  Anything past the one-year timeframe would be a billable repair.  In this situation, the damage to the plank has not been caused by installation and would be a billable repair.

  Customer Answer

  Date: 03/16/2023

  I am rejecting this response because: we have been trying diligently to work with them over the past two years to get our floor repaired. Now, once we hit our breaking point due to lack of response from the owner, we are told we’re on our own and fixing the floor is no longer under warranty. This continues to show that there was awareness of the issue but now that we’ve made BBB aware, they refuse to help. This shows how poor the customer service continues to be. It’s shown in the emails and we have months worth of them. Nobody wants to respond to our continued requests over months and months. The website notes “Levi’s 4 Floors main goal is to educate you with correct information regarding ALL things flooring, including warranties.” The fact that Tyler Levi and their contractor, Kyle, both voiced knowledge of the issue, is baffling. To condescendingly state “salespeople sell flooring” and “installers install flooring” is inexcusable. People were aware and we were sold a floor that was too heavy. Paul sold us the flooring and should have known it was too heavy if higher-ups were aware. Regardless, we’ve been under the impression for several months that someone would be out to resolve the issues, and now we’re left to figure it out. 
  
  
  
  Regards,
  
  
  **** *****