Reviews

This profile includes reviews for Global Meals's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Global Meals

  2741 E 4th Ave Columbus, OH 43219-2824

  
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  Global Meals

  2761 E 4th Ave Columbus, OH 43219-2824

  
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  Global Meals

  24000 Mercantile Rd Ste 16 Beachwood, OH 44122-5964

Review Details

• Review fromMichael S

  Date: 02/05/2024

  1 star

  Michael S

  Date: 02/05/2024

  The communication with the customer service representatives was extremely lacking. Despite explaining my issue clearly, I felt like my concerns were not being understood. The representative seemed disinterested and provided generic responses that did not address my specific problem.
  Better Training: It's crucial that customer service representatives are well-trained to understand and address customer issues effectively.*

  Global Meals

  Date: 02/12/2024

  I understand your frustration with the communication you experienced with our customer service representatives, and I apologize for any inconvenience caused. We appreciate your feedback and recognize the importance of well-trained customer service representatives who can effectively address customer issues. We prioritize continuous training and development to ensure that our representatives have the necessary skills to provide excellent support. Thank you for bringing this to our attention, and we will take your feedback into consideration as we work to improve our customer service experience.

• Review fromDanielle C

  Date: 01/26/2024

  1 star

  Danielle C

  Date: 01/26/2024

  Customer service, cuts you off and talks disrespectful to you. Her name is *****! She even called me back to hang up again! Unprofessional and snarly she is! Her supervisor isn’t doing anything about it! This needs to be handled! ***** needs retraining and reprimanding! Handicapped and elderly deserve respect too.

  Global Meals

  Date: 02/12/2024

  Danielle,
  I apologize for your negative experience with our customer service representative, Carol. We value all of our customers, regardless of their age or abilities, and we take complaints like yours seriously. Rest assured that we will address this matter promptly and ensure that proper retraining and reprimanding are carried out. Providing professional and respectful service is a priority for us, and we apologize for any inconvenience caused. Thank you for bringing this to our attention, and please let us know if there is anything else we can do to assist you.

• Review fromLisa M

  Date: 11/29/2023

  3 stars

  Lisa M

  Date: 11/29/2023

  Customer services are not very helpful. My Spouse gets the meals and they are supposed to be Gluten free which means No Wheat! We've had 4 boxes delivered and everything is Exactly the same, including an item that has Gluten in it! Celiac disease is a real thing! My Spouse has called twice, and both times, the customer service people got rude, and snappy, because she was trying to explain about the meal having wheat! Now we've received 4 boxes marked on the outside, Gluten restriction, with 4 of the same meals with a wheat in them. To be specific, Stuffed shells Florentine. Customer support was not helpful at all!

  Global Meals

  Date: 02/12/2024

  I apologize for the inconvenience and frustration you and your spouse experienced with our customer service and the incorrect meal deliveries. As someone with Celiac disease, I understand the importance of adhering to a gluten-free diet. I assure you that we take these dietary restrictions seriously, and I apologize for the oversight in delivering meals that contained wheat.
  
  Our team is committed to providing excellent customer service, and I apologize for any rudeness or unhelpful behavior you encountered during your calls. This is not up to our usual standards, and I will ensure that your feedback reaches the appropriate department for investigation and improvement.
  
  We appreciate you bringing this issue to our attention, and we sincerely apologize for the inconvenience caused. Our goal is to rectify the situation and ensure that future deliveries accurately meet your dietary requirements. Please let us know how we can make it right for you and your spouse.

• Review fromMarilee w

  Date: 11/18/2023

  4 stars

  Marilee w

  Date: 11/18/2023

  Interesting comments. Look likes people live/hate your food. I myself have been with your for several years. I like menus changing periodically. Some foods I like better then others, but more then not. I agree with one lady it would be great if we could pick our favorite meals as typically there will be at least one I don’t like. Not that it’s bad, I just don’t like.
  I miss the days when we used to get extra goodies, like, fruit pies, cup cakes, bakery items, candy bars,puddings, snacks etc. I was told it had to stop because of the diabetic consumers. Too bad they couldn’t just been left out while the rest of us could enjoy them!
  The minus one is no longer getting the extras.

  Global Meals

  Date: 02/12/2024

  Thank you for your loyalty and continued support over the years. We appreciate your positive feedback and are glad to hear that you enjoy the variety of menu options that we offer. We understand that personal preferences can vary, and we appreciate your understanding that not every meal may be to your liking.
  
  Regarding your comment about the extra goodies that used to be included, we apologize for any disappointment caused by their discontinuation. Our decision to remove those items was indeed driven by the needs and dietary restrictions of some of our customers, particularly those with diabetes. However, we appreciate your feedback and will take it into consideration as we continue to improve our offerings and explore options to cater to different preferences.
  
  Thank you for taking the time to share your thoughts with us. We value your feedback and are committed to providing you with an enjoyable and satisfying experience with our meal service. If there's anything else we can do to enhance your experience, please let us know.

• Review fromDiane T

  Date: 10/12/2023

  5 stars
  Love the variety and saves me so much money on dairy needs ect…Fred my delivery guy and he awesome!

• Review fromJessica L.

  Date: 10/09/2023

  1 star
  If I could give this company a zero I would I have complained several times about the product the molded food the shortage of food the spoiled food you send Frozen spoiled food by the time it falls out you end up having to throw it away the food is not enough there is a shortage who can survive off of healthy bowl of male everyday you will have to eat three of them to get full I complained a month or so ago nothing has changed

• Review fromWendi M

  Date: 10/05/2023

  5 stars
  The meals are great. I only wish we could choose individual meals instead of catagories. Sam the delivery man is amazing

• Review fromMaria K

  Date: 09/11/2023

  5 stars
  Great service, very polite and warming representatives who are taking the orders.
  Thank you so much on behalf of my 95 yo mother!

• Review fromVirgil A

  Date: 09/01/2023

  3 stars
  I have been with Global meals for sometime now and mostly the service and food are pretty good. But I think Global along with many other services in Columbus Oh need to realize and relay to their drivers that they are mainly dealing with senior citizens, disabled, on medications and may nap off or miss a phone call. In other words don't skip over someone because they missed a single phone call, go to the address and knock loudly. Some people rely on these.

• Review fromShirley W

  Date: 08/22/2023

  4 stars
  Global meals are tasteful and so convenient to prepare! Great for seniors who just do NOT want to cook and clean the kitchen.