Business Profile

Furniture Stores

American Signature Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for American Signature Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

894 total complaints in the last 3 years.
297 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/06/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing a formal complaint against Value City Furniture (************, **) due to a failure to deliver my purchased furniture, lack of accountability, and unacceptable customer service.I placed an order on Black Friday (November 29, 2024) with an expected delivery in mid-December. It is now February, and I still have not received my furniture, yet I am being charged on my Value City credit card. Additionally, I paid $200 for delivery, but neither the store nor the delivery service can locate my order. They continue to blame each other, and no one is taking responsibility.I escalated the issue to store management, but the manager explicitly told me there is nothing they can do. I have made multiple attempts to resolve this directly with Value City Furniture, but they have failed to provide any solution or timeline for delivery.This experience has been frustrating and completely unacceptable. I am requesting the BBBs assistance in holding Value City Furniture accountable and seeking a resolutioneither the immediate delivery of my furniture or a full refund, including my $200 delivery fee.
Business Response
Date: 02/08/2025
Dear ****** ********,
Thank you for bringing this matter to our attention. We are so sorry that you had a negative experience.Our company takes pride in delivering the absolute best service to every customer.
We see you have worked with the store on the issues. We apologize for any inconvenience you may have experienced. If you have any further questions or concerns, you may contact our ************* Team at ************.
Sincerely,
Joy
Resolution Supervisor
American Signature Inc.
****************
Initial Complaint
Date:02/03/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I originally visited the **************** location and chose a sectional. The team was unable to process my order due to computer issues but assured me that if I placed the order by the end of the week, I would be eligible for delivery the following Wednesday. I placed the order on Nov.17, 2024 around 3pm at the ***** location. On black Friday I added a dining table to the order and the manager of the ***** store stated that it would be delivered together. I was told that my couch and table would arrive Dec. 4 between the hours of 11:30-2:30. I responded to emails, texts and phone calls confirming time and date. I had to contact the company at 4:30 pm the truck had broken down and wouldnt deliver. I was told that they were delivering Monday, December 9th. I again responded to confirmations. Monday NO DELIVERY. I was left on hold. I went directly to the ***** location to demand answers. ******* tried to located the items.The Manager ** then personally scheduled and confirmed my delivery for Wednesday, Dec.11 between the hours of 1:30-4:00pm. I confirmed the delivery again. I was told that now the table would be delayed until January 11th. Very upset that within a week my table was now missing. NEVER CAME! I was transferred and hung up on several times. I spoke with multiple people who assured me that they didn't even have my furniture in stock or have it scheduled for delivery. I spoke with **. Assistant mng. The warehouse ***. promised that the couch was on a delivery for Friday morning 12/13 between 11:30-2:30. I confirmed I receive a call logistics ***** to confirm delivery for 12/18. Delivery Mng. ***** said both couch and table are being put on a truck for 12/14. It arrive 12/15 on a personal truck NO Table. Now 1/31 and still no table. Eta March 12. No apologies or offer for compensation.
Business Response
Date: 02/05/2025
Dear ***** *******,

      We sincerely apologize for any inconvenience you may have experienced and want to make our very best effort to resolve this complaint.
      It looks like your order for 42*42 Round Table ******* White was canceled and refunded on 01-29-2025.The store has processed the refund of $366.98 on your master card.
      If you have any further questions or concerns, please reach out to your purchasing store location or ************* at ************. Once again, please accept our apologies for any inconvenience this may have caused.

Sincerely,

*******
Resolution Supervisor
*************
************
Initial Complaint
Date:02/02/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a 5PC CH W/BLK CH-ARTEMIS WH MRB Dinette on 7/31/2024
for $2,634.92
Customer Sat 464.98
Credit Memo $1,084.97
Pure Promise 199.99
Delivery 239.99
Delivery Discount 100.00
Sales Tax 65.10
Invoice Total $1,490.05
Balance Due.00
1 yr Limited Pure Promise
Invoice 1***********
This Dinette set was purchased at Value City Furniture **** ************ ** ******* ** ****** When I purchased the Dinette my transaction was completed by ******* one of the customer service managers. During the transaction I requested the delivery staff wear mask. I was told that would be included in the note. When I was contacted via phone a few days before delivery to confirm delivery date & time I spoke w/ a female employee. I reminded her I requested delivery staff wear mask. She stated she saw the note ******* entered. My delivery date was on a Saturday, when the delivery staff arrived in a large truck with Enterprise written on it. One employee arrived at my door. I informed him of my request to wear mask while in my home. I had on a mask. Since he did Not have a mask I offered one ( I had several in a clear food storage bag). The employee asked me if I had sprayed anything on it? I told him no-the mask where new. He started acting like he was having a mental melt down. He left my home. No explanation. Approximately 30 mins later I called the store manger ****** at ###-###-####. Another employee older gentleman was at my door, he said he was the delivery supervisor. I had him on speaker talking to ******. The other employee said he was called to bring mask, I had no problem with this. They should have come prepared. The supv said he would set up the dinette & then said he needed help. The employee went on a rant-refused to set up Dinette. ****** told me he take care of it on Monday. When I called the store that Monday, ****** said if I would have to pick it up they did not have a truck big enough. I was not informed of this when I paid for it
Business Response
Date: 02/05/2025
Dear ****** *******,

      We sincerely
apologize for any inconvenience you may have experienced and want to make our
very best effort to resolve this complaint.
      It looks like your
order for a five-piece Dining set Artemis white has been canceled and refunded
on 12-02-2024. They have processed the refund except for the delivery charge of
$139.99. It will stay there because the drivers were there for the delivery.
      If you have any
further questions or concerns, please reach out to your purchasing store
location or Customer Care at ************* Once again, please accept our
apologies for any inconvenience this may have caused.

Sincerely,

*******
********** **********
Customer Care
###-###-####
Initial Complaint
Date:01/31/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased warranty for 5 years with two years left. The power to recline stop working which should be under electrical which is in my plan
Business Response
Date: 01/31/2025
Dear ****,

In our research, we were unable to find an invoice under the name or phone number you provided. Please respond with more information so that we may address your concerns adequately.

We would need at least one of the following:

         The invoice number of the affected order
         The phone number that is on the order
         The name on the order

We apologize for any inconvenience you may have experienced. If you have any further questions or concerns, you may contact our corporate ************* at ************.

Sincerely,

****** P
Resolution Supervisor
*************
************
Initial Complaint
Date:01/30/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased chairs from the *********, ** location to be delivered this past Saturday and was called by the warehouse the night before to say that they did not have all of the chairs. They gave me the option of canceling the delivery for Saturday and they would deliver all 3 chairs on Thursday, or they could deliver 2 of the chairs on Saturday and the third chair on Thursday. I took option 2. The delivery option set up at the store by Sunny, the Manager, was for the delivery service to my apartment and put in the room of choice. That didnt happen. In fact, my chairs were being left in the lobby of my building by the delivery guys until my concierge asked them to put the box in the package room so that its not sitting in the middle of the lobby blocking the front door. They never called me from the call box to let me know that they arrived and they didnt follow the delivery instructions given to them. I called the warehouse and they lied and said that the concierge told them to put the box in the package room. I was told by ******, another Manager at the store that he would give me $50 back for me to pay someone to bring my box upstairs and I have not received that credit back to my card. *****, who is Sunny and Simbars boss, called me last night to confirm that it would not happen again and that my delivery of the 3rd chair for today would be different. When the guy from the warehouse called to say that they were on the way I asked that they wear PPE masks and shoe covers when entering my apartment and he blatantly said I dont have a mask. I complained to Corporate and ****** **** up on me. I called back and ***** transferred me to ****** (Corporate Supervisor), whose tone was very condescending and probably ******* friend. She said that she can offer 10% off of my total purchase today and that she would send me an email confirmation and she didnt. I want the $50 credited back by ****** and the 10% refund promised by ****** from Corporate.
Business Response
Date: 02/04/2025
Dear ******** ********

Thank you for bringing this matter to our attention. We are sorry for any frustration this has caused you. After reviewing your invoice on 163-77686.
Two refunds were processed back your **** card ending in 5438.

A refund was processed for $60.00 on 1/30/25
A refund was processed for $50.50 on 2/2/25

Thank you
Resolution Supervisor
*********
Customer Answer
Date: 02/05/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 22877754

I am rejecting this response because: They only refunded the $60. I have not received the $50.50 as promised. I checked my account online and had the bank to check on their end for pending refunds and it is not there.

Regards,

******** ********
Business Response
Date: 02/15/2025
We sincerely apologize for any inconvenience you may have experienced. We want to put forth our very best effort to resolve this complaint.
We are currently looking into this matter, and we are requesting additional time on this matter. Please allow us 10 days to continue to look into this matter and respond.

Thank you
Resolution Supervisor
*********
Business Response
Date: 02/17/2025
Dear ******** ********,

We are sorry for any frustration this has caused you. Our records show that Two refunds were processed back to your **** card ending in 5438.

A refund was processed for $60.00 on 1/30/25
A refund was processed for $50.50 on 2/2/25.

If you do not receive the refund for $50.50 by 3/2/25, Please let us know.

Thank you
Resolution Supervisor
*********
Initial Complaint
Date:01/28/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 1/7/2025 A sofa was delivered to my home from VCF. On 1/9/2025 I phoned VCF because it stinks like formaldehyde, it creaks like an old sofa, and particles are floating in the air from the sofa. I was told by the sales representative that someone would call me back. I waited and was not called back. So, I called VCF back on 1/16/2025 and visited the store to request a refund. I was told by a manager ***, that a repair man would have to visit to see if the sofa stinks. She also recommended that the sofa be covered with plastic to trap the smell. I paid $770.00 for the sofa on 12/24/2024. The repair man came on 1/23/25. He denied that Formaldehyde was used. He wrote on his form, customer wants sofa removed. On 1/24/2025 ******* the manger call and stated that it's not a manufacturer defect. She also stated that I should sell the sofa! I would like the sofa removed from my home asap. The reason for not refunding my money was given that it was past the 7 day window. I called two days later.
Business Response
Date: 01/29/2025
Dear ****,

Thank you for reaching out to us. We sincerely apologize for the experience you've had with our company and appreciate the opportunity to address your concerns.

Our service technician has reported that there is no defect with your sofa, and there is no indication of any unpleasant odor. It appears that your sofa may be experiencing a natural process called "off-gassing," which is common and is not considered a defect.

As a gesture of goodwill, we are offering you a one-time reselection of your sofa. You have until the close of business on 02/15/2025 to complete this reselection. For additional information, please contact the location where you made your original purchase.

We truly apologize for any inconvenience this may have caused. Should you have any further questions or concerns, please don't hesitate to reach out to our corporate ************* team at ************.

Thank you for your understanding.

Sincerely,

****** P
Resolution Supervisor
*************
************
Customer Answer
Date: 01/29/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 22870027

I am rejecting this response because: I am the customer and I am dissatisfied with the sofa. I will never ever purchase anything else from Value City Furniture. Your company stalled and did not call me back in order to keep my money. Your repair man did not remove the plastic from the sofa. He only argued that formaldehyde was not used. I remove a corner of the plastic and made him welcome to take a smell of that cancer causing agent. The fabric from the sofa sheds and the sounds it makes is embarrassing. No don't offer me a credit. Stop trying to scam me because I am a senior. What's right is right. I would like a full refund. Please pick up your defected sofa!

Regards,

**** ********
Business Response
Date: 01/31/2025
Dear ****,

We have re-evaluated your case and our response remains unchanged.

Our service technician has thoroughly inspected your sofa and found no defects. Additionally, there is no evidence of any unpleasant odor.

As a one-time exception, we are offering you a reselection of your sofa, which must be completed by the close of business on 02/15/2025.For further details, please contact the store where your original purchase was made.

We apologize for any inconvenience this situation may have caused. If you have any additional questions or concerns, please contact our corporate ************* team directly at ************.

Sincerely,

****** P
Resolution Supervisor
*************
************
Customer Answer
Date: 02/02/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 22870027

I am rejecting this response because: Your recipe indicates on the back that I have 7 days to call for a refund if I am not satisfied with the purchase. I called within 7 days. There was no need to send a repair person to my home, because I requested a refund not a repair. The sofa was delivered on 1/7/ 2025 and I called was on 1/9/2025.
We must take this to a higher level if you are not will to follow your own rules that you have in writing. Just for the record the repair man did not inspect the sofa. God is my witness.
Regards,

**** ********
Business Response
Date: 02/04/2025
Dear ****,

According to our records, your merchandise was delivered on January 7, 2025. We understand that you contacted your purchasing location on January 16, 2025, to request a return. However, as you were informed, your request falls outside of our seven-day return policy.

After careful review, our position remains the same. Our service technician has thoroughly inspected your sofa and confirmed that there are no defects, nor any indication of an unpleasant odor.

As a courtesy, we would like to offer you the opportunity to reselect your sofa, which must be completed by the close of business on February 15, 2025. Please reach out to the store where you made your original purchase for further details.

We sincerely apologize for any inconvenience this may have caused and appreciate your understanding. If you have any further questions or concerns, our corporate ************* team is available to assist you at ************.

Sincerely,

****** P
Resolution Supervisor
*************
************
Customer Answer
Date: 02/05/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 22870027

I am rejecting this response because: I called VCF 2 days after delivery on January 9 2025. That is within 7 days. I stated that I was not satisfied with the sofa. The sales representative stated that he would get a call back. I did not get a call back. On January 16 2025 I visit the store to speak to the manager. This situation is causing an increase in my blood pressure.

Regards,

**** ********
Initial Complaint
Date:01/28/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order for a chair on 11/8/2024. I was told when purchased it could be picked up on 12/17. That was moved to 12/21. It was then moved to 1/17. It has now been moved to 3/14/25. That is 4 months from the order date and 3 months after originally told I would receive the furniture. It is not right how a company can take your money and not deliver goods.
Business Response
Date: 01/28/2025
Dear Ms. **************** do apologize that this has been your experience with our company. We want to put forth our very best effort to resolve your complaint.
We have been experiencing some vendor delays regarding some items.
We see that the pickup is set for 3/14/25, please note these delivery dates can change depending on the availability of the vendor.
Please accept our sincere apology. Once you have a successful pickup email or call us back and we can review a fair compensation for your experience.
If you have any further questions or concerns, you may contact our ************* Team at ************.
Sincerely,
Joy
Resolution Supervisor
American Signature Inc.
****************
Customer Answer
Date: 01/31/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I accept the business's response to resolve this complaint.

Regards,

*** ******
Initial Complaint
Date:01/27/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
my wife and I purchased a bedroom set from this store ion 11-13-24 for my 84 year old mother, after the payment was processed they informed us it could not be delivered in full until 12-28-24. it did not happen. then we were told 1-9-25.... it did not happen either. neither did the dates of 1-22-25 or 1-28-25. We have received multiple dates and cancellations.... I am very frustrated... today the Plainfield store, also in ************, hung up on me.... supposedly they are working the problem?.... to date we have received only part of the ******** name is ***** *********.... like I said...this bedroom set was purchased for my mother who is 84.....
Business Response
Date: 01/28/2025
Dear ************************************* you for bringing this matter to our attention. We are so sorry that you had a negative experience.Our company takes pride in delivering the absolute best service to every customer.
While we understand your frustrations, we have you set for 2/1/25 delivery, we cannot guarantee the delivery dates as we are a storefront we carry nothing in stock, we rely on our vendors. We do apologize there have been delays. Please note the dates are subject to change.
We see **** talked with the store and accepted a discount for the inconvenience on 1/23/25.
Again, we apologize for any inconvenience you may have experienced. If you have any further questions or concerns, you may contact our ************* Team at ************.
Sincerely,
Joy
Resolution Supervisor
American Signature Inc.
****************
Customer Answer
Date: 02/04/2025
BBB called the consumer using an automated calling system. The consumer replied with a text message with the number 1 indicating that their complaint was resolved and could be closed - see below for details:

************** *********, ***** 22864084 Value City Furniture, Inc. Feb 4, 2025 12:47 PM
Initial Complaint
Date:01/26/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a 6 piece reclining sectional on the 24th of November 2024 at the Value City Furniture location on ***************. Pick up was scheduled for December 3rd 2024. I arrived at the Value City location on *********. In ********* for pick up and was given six boxes, 5 seat pieces and a console. When I got home and opened all boxes and arranged the sectional, we noticed that there were 2 right armrest pieces instead of 1 right and 1 left. I called the Sardis Rd store right away that same day and explained how I was given 2 right armrest pieces. The customer service **** shared that in the system it showed the left armrest had not arrived to their warehouse yet, and asked me to return the right armrest. I would have to pick up the left armrest.However, I explained that I lived almost an hour away, I should not have to fix the error the warehouse worker had made in giving me the wrong piece. I asked for them to deliver the correct left armrest and pick up the extra right armrest when they made the delivery.She said she would let a manager know to get that done. The next day I called to find out when the scheduled delivery would be, they didn't have a date yet but scheduled one at that moment for December 28th.I called to confirm the delivery time December 28th, since I had not received any calls or text to confirm delivery. The customer service representative said no delivery was scheduled. **** were not sure when the left armrest would be available but would let a manager know. **** supposedly created a new invoice to correct the mistake. Someone would contact me to set a delivery date again.I called 2 other times in Jan. and I keep getting the same message from each customer service **** **** say they will let the manager in charge know and set a new delivery date.I even shared that I understand how busy they are I just want the left armrest that is missing.I shared I would be filing a complaint and still no response from anyone.
Business Response
Date: 01/27/2025
Dear Ms. **************** you for bringing this matter to our attention. We are so sorry that you had a negative experience. Our company takes pride in delivering the absolute best service to every customer.
You are set for delivery and pickup on 2/6/25.
Once you have a successful delivery, we can refund 10% of the invoice for all the inconvenience.
We apologize for any inconvenience you may have experienced. If you have any further questions or concerns, you may contact our ************* Team at ************.
Sincerely,
Joy
Resolution Supervisor
American Signature Inc.
****************
Customer Answer
Date: 01/28/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I accept the business's response to resolve this complaint. I greatly appreciate BBB for their help in getting a quick resolution.

Regards,

***** ******
Initial Complaint
Date:01/24/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, I would like to make a complaint on value city furniture store in *********, *******. My wife and I bought the furniture the master bedroom set on 10/13/2024 Which include a bed, mattress, 7 drawer ******* and a dresser with 2 night stands, Lamps was given free since it cost us 4100 or 4200 dollars. When we received the furniture. We didn't receive fully. Only bed , mattress, 7 ******* drawer and a dresser arrived. We noticed there is problem opening and shutting the drawer. It was soft close but it won't close softly. We had to push the draws in order to close them. So we called and took pictures And all and they sent a technician so check it out. However, they said they will send us a replacement. Since that time till now 01/24/2025 we never got our replacement.everytine they call us and give us a date and when date comes closer then they said it has been delayed again. We spoken to a manager at ****************** and manager name ***** at *********. No steps has been taken. Everytime we call there is always a rude staff member picks up and answer the phone. All staff and including managers needs to take a customer service class. They should name "************" instead of "Value City". It's a terrible experience we are having with them because now we went to store in greenwood talked with ***** the manager and someone was sitting next to him. She was sooooo unprofessional. They told us they will pick up the furniture by this January 30th 2025 and when they get the furniture back at their store which wasn't even a full set then they will start the process for refund. It's a humble request, I want someone to taken action against greenwood staff and ***** who has no manners how to deal with customers. They made my wife cried at the store because that much how unprofessional they were. My wife was really upset at the store because we planned everything and nothing came and we are so lost.
Business Response
Date: 01/27/2025
Dear ********* ******,
Thank you for bringing this matter to our attention. We are so sorry that you had a negative experience.Our company takes pride in delivering the absolute best service to every customer.
You are set for a pickup of the pieces on 1/31/25, once we pick the pieces up you will be refunded.
We have put the complaint through,and we will take of this internally.
We apologize for any inconvenience you may have experienced. If you have any further questions or concerns, you may contact our ************* Team at ************.
Sincerely,
Joy
Resolution Supervisor
American Signature Inc.
****************
Customer Answer
Date: 01/28/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I accept the business's response to resolve this complaint.

Regards,

********* ******

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American Signature Inc. is NOT a BBB Accredited Business.