Business Profile

Furniture Stores

American Signature Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for American Signature Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

900 total complaints in the last 3 years.
300 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/31/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered furniture over a month ago and the delivery has been cancelled multiple times then I have a voicemail saying something was delayed today and they didn’t have it in stock but they were going to deliver everything but 2 items. They only delivered the item they said they didn’t have and none of the others. 4000$ was spent on this furniture and they aren’t providing any resolution and are not being helpful at all
Business Response
Date: 06/03/2025
Dear *****, ***** & ****** ******,
Thank you for bringing this
matter to our attention. We are so sorry that you had a negative experience.
Our company takes pride in delivering the absolute best service to every
customer.
It seems your items have been
delayed by the vendor.
You are set for 6/14/25 delivery.
Please note we cannot guarantee the dates; the dates are they are subject to
change depending on the vendor.
Once you have a successful
delivery, we can look at a discount for the inconvenience.
We apologize for any
inconvenience you may have experienced. If you have any further questions or
concerns, you may contact our Customer Care Team at ###-###-####.
Sincerely,
***
Resolution Supervisor
American Signature Inc.
###-###-####
Initial Complaint
Date:05/30/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of purchase 11/23/22 *************** amount paid $3517.68.paid for 5 year protection plan. I've had a claim for repair since 1/30/25 someone came on 2/3/25 said they would oder a part for Sofa and to this day have not heard from anyone for the part or for repairs. The Sofa has gotten progressively worse. Called the furniture store and they said the protection plan was expired, which I know it's not because I purchased the 5 year plan.The person at store told me I could come in to store and maybe pick something out at a discount. I asked them to replace the Sofa but that was the response I was given.
Business Response
Date: 06/03/2025
Dear Mr. ******************* you for bringing this matter to our attention. We are so sorry that you had a negative experience.Our company takes pride in delivering the absolute best service to every customer.
The Claim through the extended warranty, Pure Promise #C3122463, was approved. We must wait for the part to be delivered. Please note it can take parts- 12/18 weeks to come in.
We are sorry for the miscommunication about the warranty expiration date, which expires on 11/23/27. I have attached the Pure Promise information as well.
You are out of the 1-year manufacturer's warranty, we cannot service or replace it. We need to go with what the extended warranty states.
Again, we apologize for any inconvenience you may have experienced. If you have any further questions or concerns, you may contact our ************* Team at ************.
Sincerely,
Joy
Resolution Supervisor
American Signature Inc.
****************
Customer Answer
Date: 06/03/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 23399992

I am rejecting this response because:

Regards,

****** *********
Initial Complaint
Date:05/27/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a sofa and loveseat from value city furniture within the last year. Immediately one of the foot rests on the loveseat would not down. Also two of the armrests were very loose Not firmly attached to the furniture. I called customer service and they sent someone out to look at it. He said OK I will get the parts ordered and Ill be back in a couple of weeks. That was many months ago. I have talked to them once and it was told that the parts were coming from ***** and they didnt know when they would be here. Ive tried calling several other times with very long wait times and never an answer. Honestly, I want them to come and get their crappy furniture and refund my money at this point. Im not exactly sure of the price so I will enter an estimate below.
Business Response
Date: 06/03/2025
Dear ******,

We sincerely apologize for the experience you have had with our company. Please be assured that we are committed to resolving your concerns promptly and to your satisfaction.

Regarding the delay with your order, a full replacement of the sofa and loveseat has been arranged and is scheduled for delivery on June 21, 2025. If this delivery date is not convenient for you, kindly contact our *********************** team or the phone number listed on your receipt at your earliest convenience.

We regret any inconvenience this situation may have caused and appreciate your understanding. Should you have any further questions or require additional assistance, please do not hesitate to reach out to our ************************ at ************.

Thank you for your patience and continued support.

Sincerely,

****** P
Resolution Supervisor
Customer Care
************
Customer Answer
Date: 06/10/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I accept the business's response to resolve this complaint. I appreciate your prompt resolution. June 21 is acceptable for delivery. Thank you.

Regards,

****** ******
Initial Complaint
Date:05/27/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 21, 2025 I placed an online order at Value City Furniture for the amount of $1,535.91 for a 7 piece dinning table set. One dining table with 6 chairs. Delivery date was promised for Friday may 2nd 2025 between 4:15-7:15 only for me to receive a call on Thursday may 1st stating that my delivery will not arrive on that day. There was also issue with the invoice showing only one dining table and only one table. Invoice was eventually corrected. Delivery date was changed to may 14th 2025. Delivery came on may 14th 2025 around 1pm. Drivers started to unbox packages only to see that the table had several water marks on the table wood surface, also chips and cracks in glass of table. The drivers called their supervisor and advised of the damages. Pictures was sent to store customer service I spoke with ****** and she got it confirmed and scheduled for a new delivery of a new table to replace the original damaged order. this date was scheduled for may 24th 2025. On may 24th delivery drivers arrived, while unboxing the table again only to find that this replacement table is also damaged severely more than the first table. I declined the table and called value city furniture back and requested a manager. I was told ****** would call me back as it has been noted of the damages and my decline of the table and stated I would get a call back. Today is may 27th I have yet to get a call back. I have been calling there store since 10am may 27th 2025 and no response I’ve called multiple numbers for them ###-###-#### and I have yet to receive a call from ******.
Business Response
Date: 05/28/2025
Dear Ms. *******,
Thank you for bringing this
matter to our attention. We are so sorry that you had a negative experience.
Our company takes pride in delivering the absolute best service to every
customer.
We see you have talked to one of
the store managers.
I have listed all the
options and offered the following:
*Get 20% off her purchase to reselect to something different unless it is a doorbuster or buyout that cannot be discounted further. No restocking fee, no additional delivery fee, just pay the difference out of pocket if it is more in cost.
*Pick up all merchandise and receive a full refund, waive all fees.
*Try for an additional even exchange one last time.
Please contact the store location
once you are ready to proceed.
We apologize for any
inconvenience you may have experienced. If you have any further questions or
concerns, you may contact our Customer Care Team at ###-###-####.
Sincerely,
***
********** **********
American Signature Inc.
###-###-####
Initial Complaint
Date:05/26/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
So they’ve been giving me a run around for a couch I bought. We bought the one we have now but it kept breaking so they gave us a chance to return it and buy a new and that’s what we have done. But it was suppose to be here in April and they keep pushing it back now we are almost June. Says it’s because the manufacturer hasn’t made it yet. But why sell something if you can’t get the product. I just want my couch. I told them if I don’t get by June I want a refund. For both couches
Business Response
Date: 05/30/2025
Dear Mr. *******,
Thank you for bringing this
matter to our attention. We are so sorry that you had a negative experience.
Our company takes pride in delivering the absolute best service to every
customer.
It seems your items have been
delayed by the vendor. We show your estimated delivery is 6/19/25. Please note that
the dates are subject to change.
We apologize for any
inconvenience you may have experienced. If you have any further questions or
concerns, you may contact our Customer Care Team at ###-###-####.
Sincerely,
Joy
Resolution Supervisor
American Signature Inc.
###-###-####

Business Response
Date: 05/30/2025
Dear Mr. *******,
Thank you for bringing this
matter to our attention. We are so sorry that you had a negative experience.
Our company takes pride in delivering the absolute best service to every
customer.
It seems your items have been
delayed by the vendor. We show your estimated delivery is 6/19/25. Please note that
the dates are subject to change.
We apologize for any
inconvenience you may have experienced. If you have any further questions or
concerns, you may contact our Customer Care Team at ###-###-####.
Sincerely,
Joy
Resolution Supervisor
American Signature Inc.
###-###-####

Customer Answer
Date: 06/04/2025
I am rejecting this response because:
Because dates are subject to change. If it’s not here by the date they have said. I want a complete refund! This is ridiculous! I feel like the company should not give delivery dates or sell something that they do not have in stock. This will be the last time I buy from them.

Regards,

******* *******
Customer Answer
Date: 06/04/2025
I am rejecting this response because:
Because dates are subject to change. If it’s not here by the date they have said. I want a complete refund! This is ridiculous! I feel like the company should not give delivery dates or sell something that they do not have in stock. This will be the last time I buy from them.

Regards,

******* *******
Initial Complaint
Date:05/23/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On March 24, 2024 @4:23 P.M., I purchased an ******* ********* bedroom set that was $1700.00+ and added the special designed chest drawer for an additional $1000.00. The sale allowed 20% to be removed from the final sale price. I paid $1,671.17 by debit card. The remaining $1,000 (for the special designed chest drawer) was placed on a VCF credit card with special financing. I assumed that the sales representative, *** *., would be available if there were further questions/concerns. I agreed to have the furniture delivered on May 17, 2025, but had to reschedule (more than 24 hours in advance) to May 23, 2025. Time was taken from work for the May 23, 2025, delivery as well. During rescheduling, I discovered that *** *. did not record my telephone number correctly but was assured that they would correct on May 15, 2025. As of today, it is not corrected causing communication issues. Upon delivering "2" items, the contracted delivery drivers confirmed that they only had a mirror and a dresser today. When I contacted the manager of Cranberry Twp., PA's VCF, she confirmed and claimed that an email was sent to alert me of the shortcomings. As of this moment, the email was not located (not even in SPAM). Later, during the conversation with the female manager of the Cranberry Twp, PA VCF, I was informed that a record of the special designed chest did not exist. I explained that the promotion included the headboard/footboard/dresser mirror for under $1,800.00 but I added the special designed chest to the order for an additional $1,000.00. If video footage is retained, you'll hear the former sale representative, and another witness verify it. Today, there were not enough contractors to safely deliver the dresser and mirror. To add insult to injury, the manager of the Cranberry Twp., PA VCF said the records do not display the purchase of the special designed chest. Although, your former employee does not work with VCF anymore, a higher level of integrity should be upheld.
Business Response
Date: 05/27/2025
Dear Ms. ********************** you for bringing this matter to our attention. We are so sorry that you had a negative experience. Our company takes pride in delivering the absolute best service to every customer.
We see you purchased the **** *******- 5PC QN STG BRS-****** this was $2899.98 with the 20% off of $580.00, this brought the cost to $2319.98, the delivery was $199.99, and the tax was $151.20, for a total of $2671.17, you also received a free pillow. We see you paid $1671.17 on your ***** and the Synchrony card (VCF card) was charged $1000.00, for a total of $2671.17. We do not see a chest on this invoice. Please check your receipt, it should show the above.
There has been a delay with the piece, you are set for an estimated delivery on 6/27/25. Please note that all dates are subject to change depending on the vendor.
We apologize for any inconvenience you may have experienced. If you have any further questions or concerns, you may contact our ************* Team at ************.
Sincerely,
Joy
Resolution Supervisor
American Signature Inc.
****************
Initial Complaint
Date:05/22/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchase Date: 2/28/2025 Store Location: *********************************** I brought a ****** and ****** bed. The bed was swapped out under a warranty that you offer. The warranty was approved for me to come back to pick out a new bed. When I came to the store and picked out the new mattress, the store told me I had a 120 day trial with the new mattress. They stated I would need to purchase your mattress cover, and if I had issues I could swap the mattress.I went to the store today because I wanted to swap the mattress - they told me that I was not eligible to return or exchange the bed because I didn't buy a mattress cover... but I DID buy the mattress cover and have all of the documentation for this.Please contact me via phone at ************ and email ***********************
Business Response
Date: 05/24/2025
Dear Ms. ***************** you for bringing this matter to our attention. We are so sorry that you had a negative experience.Our company takes pride in delivering the absolute best service to every customer.
The ********* sleep guarantee offer is only one per household. When you re-selected the current mattress, you used your one time. You do not qualify to re-select. Please see the attached policy.
We apologize for any inconvenience you may have experienced. If you have any further questions or concerns, you may contact our ************* Team at ************.
Sincerely,
Joy
Resolution Supervisor
American Signature Inc.
****************
Initial Complaint
Date:05/22/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went into the business on 4/5/2024 to purchase a living room couch. After picking out the set i wanted, i confirmed with the staff of all the items i should be receiving which included 5 pieces. They stated they did have any of the foot stools available in their warehouse and the only one available was the floor model. After they said they would pull the floor model right away and have it cleaned for us, we accepted those terms and made the full payment. They said it would be delivered 5/10/2025, and 3 weeks after the purchase they called me and said it would be another month before i would get my couch set because they sold out of what they had in the warehouse. After some disagreement, i accepted that and set a new delivery date. After another 2 weeks i called to confirm the new delivery date so i can have someone at my house, after talking with them they said they actually have a set in the warehouse and can deliver sooner. Once delivered, i noticed an item missing, the foot stool they promised to removed from the floor and have it cleaned for us. I called and talked to the manager and he informed me that it must have been a mistake on their end when entering it into the computer. They offered it to me for another $100 and i would have to come pick it up. This company has given me the run around for over a month, and now my order isn't what we agreed upon.
Business Response
Date: 05/23/2025
Dear Mrs. ************************** you for bringing this matter to our attention. We are so sorry that you had a negative experience.Our company takes pride in delivering the absolute best service to every customer.

We have reviewed both orders, it appears that all merchandise shows they have been received. If you have any further questions,please reach out to our customer care team.

We apologize for any inconvenience you may have experienced. If you have any further questions or concerns, you may contact our ************* Team at ************.

Sincerely,
*******
Resolution Supervisor,
American Signature Inc.
****************
Customer Answer
Date: 05/27/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 23365701

I am rejecting this response because: I had to to go all the way back to the store myself because they didn't ship one of the item. Some accountability in this situation would be sufficient

Regards,

******* ******
Business Response
Date: 06/04/2025
Dear Mrs. ************************** you for bringing this matter to our attention. We are so sorry that you had a negative experience.Our company takes pride in delivering the absolute best service to every customer.

Thank you for further clarification regarding your complaint. After further review of both of your invoices, we would like to offer you compensation of $100.00. Please reach out to our corporate care office at **************** to claim this offer. Any representative will be able to assist with processing this refund.

We apologize for any inconvenience you may have experienced. If you have any further questions or concerns, you may contact our ************* Team at ************.

Sincerely,
*******
Resolution Supervisor,
American Signature Inc.
****************
Initial Complaint
Date:05/21/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
my disappointment and frustration regarding my recent experience with your store.A while ago, I purchased a sectional along with a protection plan under the clear understanding that if the plan was not used, I would be eligible for a refund. Despite not having made any claims under that protection plan, I have not received the promised refund to ********, I have recently purchased over $8,000 worth of furniture from the store, and I was surprised to learn that the unused protection plan credit cannot be applied to my new purchase. Furthermore, I was not even offered any discount or compensation for the unused plan. This lack of consideration for loyal returning customers is extremely **************** make matters worse, I am now being charged additional delivery fees because your team is unable to deliver all the items at once and has to make multiple trips to my home a logistical issue that is completely outside of my control.I respectfully request the following:1.Immediate follow-up and resolution regarding the refund for my unused protection plan.2.Reconsideration of applying that refund or credit toward my new $8,000 furniture purchase.3.Waiver of the additional delivery fees caused by your scheduling and availability issues.
Business Response
Date: 06/04/2025
Dear Ms. **************** you for bringing this matter to our attention. We are so sorry that you had a negative experience.Our company takes pride in delivering the absolute best service to every customer.
We have investigated the invoices.Please see the following:
1.We see that the store has already applied the Pure Promise rebate to the current invoice.
2.We also see that there are no extra delivery costs on the current invoice.
Currently, there is nothing to refund on the invoice.
We apologize for any inconvenience you may have experienced. If you have any further questions or concerns, you may contact our ************* Team at ************.
Sincerely,
Joy
Resolution Supervisor
American Signature Inc.
****************
Customer Answer
Date: 06/20/2025
Hi *****,
I attempted to reply through your site, but it wouldnt allow me to submit my message.
Todays delivery experience was extremely distressing, and Im still shaken by what occurred. Two delivery drivers arrived, and one of themTyler Longbehaved in a way that was completely unacceptable and frightening.
As soon as I opened the door, I politely asked if he had shoe covers, as his shoes were wet and dirty and I had just moved into my new home with brand-new carpet. He immediately rolled his eyes, walked away, and began loudly swearing and complaining to the other driver about my request. He then entered my home, still visibly upset, and while carrying a dresser upstairs, he told me he could either return it or leave it in the hallway for me to deal withagain, while yelling.
I remained calm because I was home alone with my children and genuinely felt unsafe. His behavior was erratic and aggressive, and it felt like he was having a breakdown.
The situation escalated when he brought in my sectional, which had a rip in the back and caused damage to my new walls and trim. I asked him to take a photo for your records, and he shouted, I WILL. When he brought in the bed frame, he entered my bedroom, saw my mattress, and yelled at me to move it. I struggled to lift it myself, and when I made a comment about proving him wrong, he confirmed he had been thinking exactly what I saidessentially calling me a derogatory name.
My son was so frightened by the tension that he came to me crying, asking me to make him leave. I told the driver he could go, and he rolled his eyes at me again on his way out.
In total, five pieces of furniture were damaged, including a fabric headboard that is now dirty. None of the items were covered during delivery. I even had to remove the dining chairs from the truck myself because he was carelessly slamming furniture down, risking further damage to my floors and the items themselves.
I am requesting that someone from corporate contact me immediately to address this situation and make it right. This experience was not only unprofessional but also deeply upsetting and unacceptable.
Business Response
Date: 06/24/2025
Dear Ms. ********** see you are working with the store on the delivery issues. We have set up the armless chair for an exchange on 7/18/25. You have service set for the bed, dresser, and nightstand on 6/27/25. Once we inspect the pieces, we can proceed with the next steps.
Your complaint has been put through for you regarding the delivery issues.
Please send in images of the home damage, and we can get this investigated as well. Please send the images to the following email address:
***********************************************************************************************************
Again, we apologize for any inconvenience you may have experienced. If you have any further questions or concerns, you may contact our ************* Team at ************.
Sincerely,
Joy
Resolution Supervisor
American Signature Inc.
****************
Initial Complaint
Date:05/20/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
5/1/2025- furniture delivered. 5/10/25- Called the store to request return. Told to call a customer service line.5/10/25- Called customer service line and was told to call back during business hours.5/12/25- Called customer service line and told that return window is within 7 days of delivery. Return requires supervisor approval, was placed on hold for over 10 minutes & told someone would call back ***** hours.5/20/25- Called customer service and transferred to ****** who stated she was the highest level supervisor & refused to accept return or transfer me to another supervisor.
Business Response
Date: 05/22/2025
Dear Ms. ************************ you for bringing this matter to our attention. We are so sorry that you had a negative experience. Our company takes pride in delivering the absolute best service to every customer.

We have investigated your invoice; it appears the coffee table was delivered on 05/01/2025. We have a 7 day return policy; your return would have needed to be completed by 05/07/2025. Please see link below for our return policy.

*************************************************************;

Refund & Exchange Policy
A refund or exchange may be requested at any time prior to your receipt of the merchandise. Your refund will include taxes paid and the cost of any additional protection or warranty programs purchased. After your receipt of merchandise, if you are dissatisfied for any reason, you may return it for a full refund, less delivery fees, so long as it is returned or exchanged within 7 days of pickup or delivery. To be eligible for return, except where prohibited by law, and unless your merchandise qualifies for replacement under a promotional program, Mattresses and Box Springs must have law tags attached, and be in sanitary condition, clean and free of tears, burns, stains of any kind. Except where prohibited by law, a 15% restocking fee may be charged on returned merchandise or cancelled orders. Customized merchandise thats cancelled after an order is placed is subject to a 20% cancellation fee. Refunds may only be made if merchandise is in " as-new" condition. " AS-IS" and " One Only" items are not refundable or exchangeable. Refunds will be in the same form as that of the original payment and issued only to the individual(s) listed in the invoice, except for cash. If your original payment was a cash payment and your refund exceeds $250, a refund check will be issued by our **************** within 10 days and will be mailed to you by the store.

We apologize for any miscommunication regarding our return policy. As long as a return is requested within 7 days it does not require supervisor's approval.

We apologize for any inconvenience you may have experienced. If you have any further questions or concerns, you may contact our ************* Team at ************.

Sincerely,
Valerie
Resolution Supervisor
American Signature Inc.
****************

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Complaint statuses

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Complaint statuses

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Complaint statuses

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Complaint statuses

Business Response

Complaint statuses

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