Business Profile

Furniture Stores

American Signature Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Furniture Stores.

Complaints

This profile includes complaints for American Signature Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

894 total complaints in the last 3 years.
298 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/29/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a bedroom suite, a bed and two nightstands, from American Signature on August 2, 2024. It was supposed to be delivered on August 16, 2024. However, I only received the bed and one nightstand. I am still waiting on the second ************* has now been over three months, and despite numerous call to both the local branch and the corporate office, I have received no resolution
Business Response
Date: 11/30/2024
Dear ***** *****
We sincerely apologize for any inconvenience you may have experienced. We want to put forth our very best effort to resolve this complaint.
We are currently looking into this matter, and we are requesting additional time on this matter. Please allow us 10 days to continue to look into this matter and respond.
Thank you
Resolution Supervisor
Dominique
************
Business Response
Date: 12/04/2024
Dear ***** *****

We sincerely apologize for any inconvenience you may have experienced. We want to put forth our very best effort to resolve this complaint.

After further review, we were able to reach out to your local delivery store and you are now scheduled for a delivery for THE RIVERVIEW NIGHTSTAND W/USB on 12/7/24. We would also be refunding your delivery fee due to your customer experience once the delivery has been completed.

Thank you
*********
Resolution Supervisor
************

Customer Answer
Date: 12/12/2024
How are they going to refund the delivery charge? Check, Back to my Credit Card...? And when is this going to happen?
Business Response
Date: 12/16/2024
Dear ***** *****

Thank you for your feedback.
A refund was processed back to your Synchrony account for $233.19 on 12/14/24. Please allow 3-5 business days for processing.

Thank you
Resolution Supervisor
*********
************
Initial Complaint
Date:11/27/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a top grain leather sectional sofa set with Value city furniture last year. I also bought their Pure promise warranty, which is supposed to repair/replace the product in case of any issues. Recently, small stains appeared on the sofa. When I contacted Value City Furniture, they sent me a cleaning kit to address the issue. However, upon following the instructions provided, the top layer of the leather began to peel off, which should not happen with genuine top-grain leather. This clearly indicates a problem with the quality of the product.Furthermore, the companys warranty program has been extremely disappointing. Despite their promises, every request for assistance has been denied under the pretext that this issue is not covered. This is both frustrating and misleading, as the product was marketed with assurances of quality and support through their warranty.I feel misled by the claim that this was a top-quality leather product. I believe Value City Furniture should repair or replace the affected parts of the sofa, as promised when I purchased the item. Their refusal to honor the warranty reflects poorly on their commitment to customer satisfaction and product quality.I request that Value City Furniture take responsibility by either repairing the peeling section or replacing the defective portion of the sofa set
Business Response
Date: 11/27/2024
Invoice: 81-605466
Dear Sai Yesaswy **********,
Thank you for bringing this matter to our attention. We are so sorry that you had a negative experience. Our company takes pride in delivering the absolute best service to every customer.
While we understand your frustrations, your claim #C3084443 was denied due to not being covered.
Please see the product information:
**********************************************************************************************************************************************************
Construction and Materials:
Hardwood frame
8 gauge, 12 gauge, sinuous wire, no sag
Fiber wrapped, high density, foam core
Care Instructions:
Use water-based cleaning products only. Do not use any saddle soap, because it will remove moisture from the leather. Regularly wipe down the leather furniture with a slightly dampened cloth. Depending on the climate where you live, use a leather cleaner and conditioner once or twice a month to preserve the beauty of the leather.
Material
Covered in 100%top-grain leather, except on sides and backs.
Finish
Fog
Below will is the Uniters of North America contact information.

FILE A CLAIM:
Within 30 days of the discovery of damage
App: Download Uniters App from the Android App Store
Phone: **************
Websites:

*****************

*******************************

Your order number is 61-945257/830-195352.

"You may cancel this Plan at any time for any reason by mailing a written request or cancellation and the original copy of this Plan to the Provider. If you cancel this plan within the first 30 days after receipt of this Plan and have not made a claim, you will receive a full refund. If you cancel after the first 30 days from receipt of this Plan or at any time after we have paid a claim, you will receive a pro-rated refund based on the time remaining on your Plan, less an administrative fee, not to exceed 10% of the price of the Plan or twenty-five dollars ($25.00), whichever is less, and less any claims paid, where allowed by law."

The extended warranty through Uniters of *************, ************ is a third-party company with its own sets of terms and conditions and policies. This includes how the policy can be refunded. We are not able to refund the policy after the items are picked up or delivered. You can request a refund for the extended warranty by sending a letter to the address below:

Uniters Pure Promise at P.O. ************************************

We apologize for any inconvenience you may have experienced.If you have any further questions or concerns, you may contact our ************* Team at ************.

Sincerely,

Joy
Resolution Supervisor
American Signature ****
****************
Initial Complaint
Date:11/26/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We bought last year a sectional at ********* in ****************** and purchased the extended warranty with it (pure promise). Pure Promise covers the following: COVERAGE DETAILS Enjoy your furniture now-and later-with worry-free protection plans. The Pure Promise 4-year plan covers accidental stains and structural damage. Upgrade to the Premium Plan for pet damage coverage.I recognized last week that the fabric, which is supposed to be scratch resistant etc, was starting to peel off. I called immediately Value City and spoke to ******. Called 11/16/24 @ 12:04 and spoke to ******. Informed her that on 1 seat the fabric is peeling off and that I want to file a warranty claim. ****** informed me that she took all the notes and that I will receive a call back in 1 business day. I asked for a call reference number but was informed that they dont have this. I waited until 11/19/24 for a call back, but no surprise, I never heard anything back. I called again on 11/20/24 at 2.43pm CST and was hung up on. I havent heard anything since then. I request an immediate repair or a refund of $2000 plus the $549 we paid for a warranty that isnt honored by the business!
Business Response
Date: 11/27/2024
Dear Ms. *************** you for bringing this matter to our attention. We are so sorry that you had a negative experience.Our company takes pride in delivering the absolute best service to every customer.
We see this is cracking and peeling, this is not covered by the extended warranty. We have a policy for this you qualify for 60% of the purchase price as in-store credit.
Reselection must be made within 30 days of approval. This is 30 days from today 11/27/24 you will need to re-select by 12/27/24, or the credit will expire.
We apologize for any inconvenience you may have experienced. If you have any further questions or concerns, you may contact our ************* Team at ************.
Sincerely,
Joy
Resolution Supervisor
American Signature Inc.
****************
Customer Answer
Date: 12/02/2024
please see attached: it clearly shows as covered for 4 years!
The Pure Promise
Protection Plans covers:

Total Protection Enjoy your furniture now-and later-with worry-free protection plans. The Pure Promise 4-year plan covers accidental stains and structural damage. Upgrade to
the Premium Plan for pet damage coverage.

Also if I truly get a 60% store credit of the purchase price which would be $3,955.2 please email this to me so I can use it at the store and I would close the BBB and Attorney General Complaint after receiving the store credit in writing!
my email is ***************************
Business Response
Date: 12/03/2024
Dear Ms. ******************* we see this is cracking and peeling, this is not covered by the extended warranty. We have a policy for this you qualify for 60% of the purchase price as in-store credit. You will have $3263.96 in store credit.

Reselection must be made within 30 days of approval. This is 30 days from today 11/27/24 you will need to re-select by 12/27/24, or the credit will expire.
We apologize for any inconvenience you may have experienced. If you have any further questions or concerns, you may contact our ************* Team at ************.
Sincerely,
Joy
Resolution Supervisor
American Signature Inc.
****************
Initial Complaint
Date:11/26/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My first issue is with the ********************** they scammed me on. I was told I was having someone come out for my insurance claim, only to have a repair man show up. There was nothing to be fixed and they misunderstood that the piece of furniture was damaged by a flood and was tossed out. The man said he did a repair and now I cant get back my $500 thats owed to me since they never did a repair.Secondly, I was supposed to get my mattress delivered today along with two night stands. The delivery driver arrived and they did not have my mattress. Ive been waiting several weeks for this and took off work, and I do not have my very expensive mattress that I was told would be here today. This is unacceptable. I want a statement in writing that value city will ensure that I receive my money back from pure promise at the end of the 5 years, which is next year, and I want a discount on my mattress for this situation since they did not deliver it.
Customer Answer
Date: 11/26/2024
I have been waiting since 9AM today for a response from a manager at Value City, I have called three times and I still have not heard anything. It is 1:41 right now.
Since I needed to get rid of my mattress so I could use my new mattress I have already given my mattress away. I am afraid that they will not have my mattress delivered and I will be left having to sleep on my couch or floor because of this mistake that nobody is taking responsibility for, or trying to resolve with me.
Business Response
Date: 12/01/2024
Dear ***** ********,

We sincerely apologize for any inconvenience you may have experienced. We want to put forth our very best effort to resolve this complaint.
We are currently looking into this matter, and we are requesting additional time on this matter. Please allow us 10 days to continue to look into this matter and respond.

Thank you
Zee
Resolution Supervisor
************

Business Response
Date: 12/02/2024
Dear ***** ********,

      We sincerely apologize for any inconvenience you may have experienced. We want to put forth our very best effort to resolve this complaint.
    We cannot find the invoice for the extended warranty by ************. Can you please provide us with the order number so we can look at that order? You may cancel the plan at any time by mailing a written request at **************************************************************************. We dont offer any discounts because of the delays. All these dates are tentative and subject to change.

      If you have any further questions or concerns, please reach out to your purchasing store location or ************* at ************. Once again, please accept our apologies for any inconvenience this may have caused.

Sincerely,

*******
Resolution Supervisor
*************
************
Customer Answer
Date: 12/03/2024
The business contacted me about my pure promise warranty, but they did not address the multiple failures of delivering my mattress. I had to sleep on an air mattress for the holiday because Value City screwed up so bad and I was receiving text messages that they were delivering it on different days than what I was promised by their staff.
Customer Answer
Date: 12/10/2024
I spoke with ********* at the ***** location and shes was supposed to have sent out a refund check for the pure promise situation. The biggest issue is the fact that your company did not deliver my mattress as promised, but instead three days later. During this time nobody from any location informed me that I would not have a mattress for the holiday, and I had to sleep on an air mattress while hoping ********* could convince delivery drivers from the Novi location to redirect my mattress. Luckily she did, but there were still communication problems from the delivery service. I received a text message that they would be at my house between 12:30-4:30. At 4:25 they sent me a text message saying they would not be delivering my mattress. I called and spoke with **** at ***** about this and he assured me it was a mistake and called the delivery company. Eventually the drivers did should up, but this whole fiasco was ridiculous. I know that ********* had tried her best to fix what she could as much as she is allowed, but I think someone in corporate should have reached out to me. I was told by the delivery drivers that I was not the on customer this happened to in the last few months.
Customer Answer
Date: 12/10/2024
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 22606568

I am rejecting this response because:

Regards,

***** ********
Business Response
Date: 12/20/2024
Dear ***** ********,

      We sincerely apologize for any inconvenience you may have experienced. We want to put forth our very best effort to resolve this complaint.
   We didnt find any rejection reason.
            If you have any further questions or concerns, please reach out to your purchasing store location or ************* at ************. Once again, please accept our apologies for any inconvenience this may have caused.

Sincerely,

*******
Resolution Supervisor
*************
************
Initial Complaint
Date:11/25/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a dining room set on August 2, 2024. It took me three weeks to receive the table, then I received two chairs a month later. I have been waiting on the last two chairs, they keep giving me delivery dates but then they cancel them come up with excuses like the chairs were damage or they werent in the warehouse. I had 10 different delivery days and still have not received my last two chairs.please help me get my chairs.
Business Response
Date: 11/29/2024
Dear ****** *****,

We sincerely apologize for any inconvience you may have experienced. We want to put forth our very best effort to resolve this complaint.

After reviewing your invoice on 130-481689. We do see that your order was delayed by the manufactor. We apologize for this experience, however we are unable to control any manufactory delays and damages . Delays/Damages can occur for a number of reasons, and we try our best to keep our customers informed with the most current information when this happens.

All dates are tenative, so they are subject to change. Currently you are scheduled for 11/29/24. Once you receive your delivery we will credit $200.00 back to your **** account due to your experience.

Thank you
Resolution Supervisor
*********
************
Customer Answer
Date: 12/09/2024
BBB called the consumer using an automated calling system. The consumer replied with a text message with the number 1 indicating that their complaint was resolved and could be closed - see below for details:
************** ***** , ****** 22599972 Value City Furniture, Inc. Dec 9, 2024 12:16 PM
Initial Complaint
Date:11/23/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased two couches from this store on 9/02/2024 and they promised to deliver them on 10/23/2024. They also made me sign up for their credit card which is ************** in order to get 10% discount. Total price was $1,713.97. I started paying already since then. They sent me a confirmation text message saying it would be delivered next day on 10/22/2024 but they didn't deliver. I called them and they said there was an issue with delivery so that's why they would deliver it next month in other words, today.Same thing happened to today. They sent me s confirmation text message yesterday and I confirmed. 8:45 to 11:45 time window for delivery. I woke up early and I was ready but they didn't come. I called the store and now they're saying it will be delivered in January but still no guarantee nobody takes responsibility. This is really annoying. I want my money back, I don't want this credit card or their furniture anymore. I want this damage to be compensated by them. They had me waiting for 3 months for nothing. Thanks giving week I invited people but I won't have furniture. How are they going to compensate this? I called them about this but they don't offer any solutions other than me waiting until January and maybe more since there's no guarantee. I feel like I was taken advantage of by them and this is false advertising. They're abusing the people.
Business Response
Date: 11/25/2024
Dear ****** ******,
Thank you for bringing this matter to our attention. We are so sorry that you had a negative experience.Our company takes pride in delivering the absolute best service to every customer.
We see that the invoice was canceled and refunded on 11/23/2024. We apologize for the delays, our delivery and pick-up times are tentative depending on the vendor, as we are a storefront.
You chose to sign up for the Synchrony card and this is a hard hit on your credit, we cannot correct this. You will need to call Synchrony to cancel the card, you can call #**************.
We apologize for any inconvenience you may have experienced. If you have any further questions or concerns, you may contact our ************* Team at ************.
Sincerely,
Joy
Resolution Supervisor
American Signature Inc.
****************
Initial Complaint
Date:11/20/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Tracking # *************** Customer # ******** invoice # ****** I was given 2 delivery dates in which I took off of work and now I am getting a 3rd delivery date that is a week from today. I am pregnant and have loss 2 of my vacation days due to Value City giving me misleading information just to get a sale. I would not have ordered this furniture if I would have known it would take this long. I have to use another vacation day and I all I get is a sorry. This is very frustrating and stressful. I have no furniture in my home and have children. Something needs to be done.
Business Response
Date: 11/21/2024
Dear Ms. ******************* you for bringing this matter to our attention. We are so sorry that you had a negative experience.Our company takes pride in delivering the absolute best service to every customer.
We see that you are set for delivery on 11/27/24, please note the dates are subject to change.
Once you have a successful delivery we can discount the invoice for you.
We apologize for any inconvenience you may have experienced. If you have any further questions or concerns, you may contact our ************* Team at ************.
Sincerely,
Joy
Resolution Supervisor
American Signature Inc.
****************
Customer Answer
Date: 11/25/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I accept the business's response to resolve this complaint.

Regards,

******** *********
Initial Complaint
Date:11/20/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a bedroom suite, sofa, picture, love seat, 2 end tables and a coffee table. The bedroom suit was delivered but missing a night stand. I wasn't told upfront that a night stand would be missing. The same way payment is expected on time, I expect the FULL product that I purchased to be delivered on time, not when the company wants to deliver it. Secondly I purchased a sofa and love seat, I told the sales person that I had to have my furniture before Thanksgiving due to relatives coming in town. I was given a delivery date of 11/20/2024. I recieved a call and email on 11/18/2024 stating my furniture would be delivered on 11/20/2024. Therefore, we removed our old furniture on 11/19/2024, expecting the new furniture to arrive on 11/20/2024. We received a call in the evening on 11/19/2024 stating our furniture would not be delivered until the next week. The only issue is, we now have no furniture because we dismantled our old furniture and we have relatives coming in town this weekend. This is unacceptable and I am VERY upset. I will never due business with American Signature again! I'm missing a night stand and a living room suit. The same way this company wants their money on time, the customer wants their products on time, not whenever you feel like delivery it.
Business Response
Date: 11/23/2024
Dear Mr. ************** sincerely apologize for any inconvenience you may have experienced. We want to put forth our very best effort to resolve this complaint.
We are currently looking into this matter, and we are requesting additional time on this matter. Please allow us 10 days to continue to look into this matter and respond.
Thank you
Resolution Supervisor
*********
Business Response
Date: 11/30/2024
Dear ******** Banks

Thank you for bringing this matter to our attention. We are sorry for any frustration this has caused you. After reviewing your invoice on 431-172021.
We do see that your order was delayed by the manufacture. We apologize for this experience, however we are unable to control any manufactory delays. Delays can occur for a number of reasons, and we try our best to keep our customers informed with the most current information when this happens.
All dates are tentative, so they are subject to change. Currently you are scheduled for delivery on 12/7/24 for the remaining nightstand. For your customer experience we have applied $713.78 back to your Synchrony card.
Please allow 3-5 business days for processing.

Thank you
Resolution Supervisor
*********
************
Initial Complaint
Date:11/19/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased merchandise from Value City that should've been delivered on 11/1/2024 (Order# ***********). The dinette set never arrived on time. I have since moved. I tried getting someone to help fix the address, but no one there is willing to help. They told me that there isn't anything they can do about it. Basically, take the loss because they're not helping. This is not right. They didn't deliver on time, and now they won't help fix the problem. I want my money back for an item I have yet to receive.
Business Response
Date: 11/20/2024
Dear Ms. ****************** you for bringing this matter to our attention. We are so sorry that you had a negative experience.Our company takes pride in delivering the absolute best service to every customer.
We see the freight company has received your new address and they will contact you for the delivery date. We received this update from the freight today 11/20/24 that the address was updated.Please give them time to call you.
The piece has shipped, and we cannot refund it. Please see the link below for the policy:
***************************************************************
Direct Ship from ************************************************ Include:
Free Shipment of furniture to your home. Furniture left at front door or garage in original packaging. Placement of furniture in home, assembly, and removal of product packaging not included.
Merchandise is delivered through a variety of national or regional carriers, such as but not limited to: *********** AllStates World Cargo, Metropolitan Delivery, Roadrunner, *****, AM Trucking, R&L Carriers, AIT Worldwide.
Small Parcel Merchandise is shipped ground and can take up to 5 days to be delivered depending on your location.
Due to size, select oversize items will ship LTL and can take up to 21 days to be delivered depending on your location. Refer to product details to determine if an item is shipping LTL.
After an order is shipped, tracking information is emailed to your registered email address.
If, during shipment, your merchandise has been damaged, you must notify customer care within 7 days of the date of delivery. Customer will need to provide images of the carton and product damages to facilitate resolution.
Item(s) shipped direct from manufacturer may be cancelled for a full refund up until the item(s) ships from warehouse. Merchandise that has already shipped can not be cancelled. Customer is responsible for returning merchandise to your local store in original condition for a refund. Returns must be made within 7 days upon receiving item(s) and will incur a 15% restocking fee.
We apologize for any inconvenience you may have experienced. If you have any further questions or concerns, you may contact our ************* Team at ************.
Sincerely,
Joy
Resolution Supervisor
American Signature Inc.
****************
Customer Answer
Date: 11/21/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I accept the business's response to resolve this complaint.

Regards,

******** *****
Initial Complaint
Date:11/18/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased two side chairs from VCF and they are sunken in at the bottom. The metal details are scuffed as well. VCF will not accept the items back with out a restocking fee when the items are defective the ticket number is *********
Business Response
Date: 11/23/2024
Dear ******** Commodora
We sincerely apologize for any inconvenience you may have experienced. We want to put forth our very best effort to resolve this complaint.
We are currently looking into this matter, and we are requesting additional time on this matter. Please allow us 10 days to continue to look into this matter and respond.
Thank you
Resolution Supervisor
*********
Business Response
Date: 12/01/2024
Dear ******** Commodora,

We sincerely apologize for any inconvenience you may have experienced. We want to put forth our very best effort to resolve this complaint.
We are currently looking into this matter, and we are requesting additional time on this matter. Please allow us 10 days to continue to look into this matter and respond.

Thank you
*********
Resolution Supervisor
************

Business Response
Date: 12/12/2024
Dear ******** Commodora

We sincerely apologize for any inconvenience you may have experienced. We want to put forth our very best effort to resolve this complaint. After further review our records indicate 2 BELLE SILVER SIDE CHAIRS were delivered with no defects. A restocking fee of 15% was applied to your order due to our return policy. We also reviewed the pictures from the inital delivery, and no defects were notated. A refund for $245.69 is waiting to be processed back to your Synchrony card. We are unable to process your refund, due to not having access to your Synchrony account number. Please contact our customer care department to provide your account details so we may process your refund.

Thank you
*********
Resolution Supervisor
Customer Care
************

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Customer Answer

Business Response

Business Response

Customer Answer

Customer Answer

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Business Response

Business Response

American Signature Inc. is NOT a BBB Accredited Business.