Business Profile

Furniture Stores

American Signature Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for American Signature Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

894 total complaints in the last 3 years.
292 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/11/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
September 25th I had a couch delivered, the company that Value City contracted damaged my wall. While flipping the couch upright they hit my wall and put a 6 inch groove in the drywall. I called the store to file a complaint and was advised to email ********************************** with my ompliant..to which I got no reply. I called on 9/30 and spoke with a representative who said she would file a report to which I have had no reply. I again contacted Value City 10/11 and was advised that no report was submitted and that a report will be submitted on my behalf. I have asked for a refund of the delivery fee simply based on the damage and the lack of professionalism in resolving this in a timely and ethical manner.
Business Response
Date: 10/12/2024
Dear ******* *******,

Thank you for bringing this matter to our attention. We are sorry for any frustration this has caused you. After reviewing your invoice on 77-687099. A Risk Claim form was filed on your behalf and turned over to our ************************** on 10/11/24.
Please allow 7-10 business days for processing. A agent will reach out to you within the filing timeframe.
We would not offer compensation at this time due to a property claim being filed.

Thank you
Resolution Supervisor
*********
Initial Complaint
Date:10/08/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased a bed in March 2024. Bed was assembled by stores contractor. Bed was not used until July 2024 and broke in several places in August. The issues are quality related and insufficient hardware strength by manufacturer. After months of dealing with store and no communication after the tech looked at the bed it was determined to be customer fault. No repair offering no refund no solution. To $700 bed broken and blamed on the customer.
Business Response
Date: 10/08/2024
Dear Mr. *******,
Thank you for bringing this
matter to our attention. We are so sorry that you had a negative experience.
Our company takes pride in delivering the absolute best service to every
customer.
The queen Toronto bed was
delivered on 3/7/24, we did service on 9/16/24. Per the certified technician and
the photos, the cause of the damaged piece is due to heavy use. This is not a
manufacturing defect and is not covered under the 1-year manufacturer warranty.
We apologize for any
inconvenience you may have experienced. If you have any further questions or
concerns, you may contact our Customer Care Team at ###-###-####.
Sincerely,
***
Resolution Supervisor
American Signature Inc.
###-###-####
Customer Answer
Date: 10/08/2024
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: ********

I am rejecting this response because:

Regards,

****** *******
Customer Answer
Date: 10/09/2024
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: ********

I am rejecting this response because: I did not receive a copy of the techs report. I disagree it seems a canned response due high volume of complaints. The screws holding the side rails of the bed are clearly too short and not holding the bracket securely once bed collapsed on that side it twisted causing the rest of the damage. It is sad that this company will not stand by it's customers or products. Instead blaming a 15 year old girl sitting on her bed doing her homework. She was not rough housing or clowning any such thing and I take offense when this scared my daughter very much and is a safety concern.

Regards,

****** *******
Business Response
Date: 10/11/2024
Dear Mr. *******,
While we understand your
frustrations, you would not have received a copy of the report. The damage to
the piece is not a manufacturing defect, which is not covered under the
1-year manufacturer warranty, and we see you did not purchase the extended warranty.
The piece is not covered.
Again, we apologize for any
inconvenience you may have experienced. If you have any further questions or
concerns, you may contact our Customer Care Team at ###-###-####.
Sincerely,
***
Resolution Supervisor
American Signature Inc.
###-###-####
Customer Answer
Date: 10/14/2024
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: ********

I am rejecting this response because:

Regards,

****** *******
Initial Complaint
Date:10/08/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased couch from ***** city and it came in bad condition. This is reclining leather couch and color is faded
Business Response
Date: 10/13/2024
Dear Lulu ************************ sincerely apologize for any inconvenience you may have experienced. We want to put forth our very best effort to resolve this complaint.
We are still reviewing your complaint. Please allow us more time to look into this claim.
Thank you
Resolution Supervisor
*********

Business Response
Date: 11/02/2024
Dear Lulu **************************** you so much for bring this matter to our attention. After reviewing your complaint on invoice **********. A service call was made to your home and the outcome of the service report stated that the seat casing show signs of normal wear and tear. The service call was closed and later reopened due to a customer's request, to have another tech to come out and inspect.

On 10/21/24 a offer was made to keep the items as-is or setup another service. You selected to have another service setup. A new service date is currently scheduled for 11/12/24.
Once the service is completed, we will be able to further discuss the report.

Thank you for your patience
Resolution Supervisor
*********
Initial Complaint
Date:10/05/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to file a complaint against Value Furniture Store in ******* regarding a defective sofa I purchased for $1,431.17. The sofa was delivered in poor condition, exhibiting several issues that I believe constitute a manufacturing defect.Visible Defects: The wood frame of the sofa is exposed, and the stitching is coming apart, which raises concerns about its quality and craftsmanship.Stains: Upon delivery, the sofa had noticeable stains that were not disclosed prior to purchase.Improper Fit: When I attempt to place a mattress inside the sofa, it does not close properly, indicating further structural issues.I reached out to the store to request a return, but I was informed that I would need to bring the sofa back myself. Additionally, a customer service representative named ******* commented that the pictures I provided showing the back of the sofa are typical for all their sofas, which is unacceptable given the condition of the one I received.Although they are sending a technician to inspect the sofa, I have not been informed of when this will occur, leaving me uncertain about the resolution timeline.Given these circumstances, I would like to formally request a return of the sofa and a full refund. I have attached evidence of the condition in which the sofa was received for your reference.
Business Response
Date: 10/10/2024
Dear ******* ******,

Thank you for contacting us we appreciate you taking the time out to share your feedback and concerns. Based on the information provided we understand you are dissatisfied with your furniture which we do apologize if we did not meet all expectations. You are still within the 7-day window to return as the last day would be 10/11/24 with no restocking fee due to the reported issues. It would be your responsibility to bring the merchandise back as it initially was a pickup order which requires customers to bring back merchandise for service, exchange, or return. Thank you again for your feedback we hope this resolves your complaint.

If you have any additional questions, please feel free to respond to this email or call our ******************** at **************. Our office is open from 9am 7pm EST Monday through Friday and Saturday 9am-6pm EST.

Sincerely,

Sahara ******
Resolution Supervisor
Customer Care
************
Initial Complaint
Date:10/04/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bought the 4pc milo sleeper section on July 8th. Was told it would be here on July 18th. I don’t get paid if I don’t work. So I took that day off work thinking I would be getting my couch. Got a call two days before saying it was moved until Aug 27. Okay not too long of a wait. Once again, took the day off work thinking I was getting my couch. Got a call less than 24hrs before scheduled delivery that the couch was delayed until Oct 5. So two days I’ve already taken off work, losing money. Got a call Oct 4 (today) saying I’m only getting 3 of 4 pieces on Oct 5th (tomorrow) and the last piece isn’t coming until at least Oct 17th. I took Oct 5th off of work and now I have to take Oct 17th off of work. So 4 total days I’m losing my income. This is totally ridiculous! It’s been 3 months now with no couch!! Not able to use our living room at all because there’s no where to sit! I specifically bought this couch because I was told when I bought it I would have it on July 18th. We were supposed to have a football party on Aug 31st with CFB kicking off. Couldn’t do that. Was supposed to have a football party tomorrow (Oct 5th), can’t do that because not a full couch is arriving!! Something needs to be done about this!
Business Response
Date: 10/10/2024
Dear ******* *******,

Thank you for bringing this matter to our attention. We are sorry for any frustration this has caused you. After reviewing your invoice on **********
We do see that your order was delayed by the manufacture. We apologize for this experience, however we are unable to control any manufactory delays. Delays can occur for a number of reasons, and we try our best to keep our customers informed with the most current information when this happens.

All dates are tenative, so they are subject to change. You are set to be delivered the last piece to your sectional THE MILO CHARCOAL WEDGE on 10/12/24. We can offer fair compensation for your experience. We have applied $200.00 back to your Visa card. Please allow 3-5 business days for processing.

Thank you
Resolution Supervisor
*********

Customer Answer
Date: 10/14/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I accept the business's response to resolve this complaint.

Regards,

******* *******
Initial Complaint
Date:09/30/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On August 16, 2024, I purchased furniture online from Value City Furniture for $2574.04. I paid for threshold delivery as I planned to ask friends to be at my new home that day to help unbox and assemble the furniture. I received a phone call from the store in ******* the next day telling me that threshold delivery meant that the crew would simply "drop my furniture in the driveway". I told him that is not at all what the website says which lists threshold delivery as "placed inside front door and left in original packaging". He convinced me to add the 5-star delivery and told me I would need to call the ***** # the next day. Which I did. Waited on hold for 30 minutes to pay VCF $80 more. THEN I called the Holland store to CONFIRM that they received payment. They confirmed that I was set up for the full delivery. On the day of delivery, Sept 10, the delivery crew showed up and started bringing the furniture in. I left the room for 2 minutes and when I came back they were gone. No word to me before leaving. And they had NOT unpacked or assembled the furniture. I was left with a huge sectional completely wrapped in plastic and cardboard, an unassembled table with no directions, etc. I called the store and they were apologetic and said they would refund the full delivery fee. After 10 days I called the store who said that they "processed" it and I need to call the ***** #, the *** there said that she was processing it that day and would figure out how to put the amount I had paid (the second $80 payment) on the debit card I had used to pay that amount. She said she would call or email me back. She never did. She applied the full refund to my VCF credit card. I have asked over and over to have the amount I paid by debit card, $80, refunded to my debit. Please refund the $80 to my debit card. This has been a complete nightmare.
Business Response
Date: 10/01/2024
Dear Ms. ********************** you for bringing this matter to our attention. We are so sorry that you had a negative experience.Our company takes pride in delivering the absolute best service to every customer.
We have refunded the Master Card for you, please call in with the last 4 digits of the card, we need to verify the card information.
We apologize for any inconvenience you may have experienced. If you have any further questions or concerns, you may contact our ************* Team at ************.
Sincerely,
Joy
Resolution Supervisor
American Signature Inc.
****************
Customer Answer
Date: 10/08/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I accept the business's response to resolve this complaint.

Regards,

********* *********
Initial Complaint
Date:09/30/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My deceased husband bought me this recliner on 9/18/23 and it has been broken more than working. Repairman came out on 6/21/24 and said the switch was bad. I've been waiting 14 weeks for the switch to be repaired and I'm fed up waiting and want a new chair immediately!
Business Response
Date: 10/01/2024
Dear Ms. *****,
Thank you for bringing this
matter to our attention. We are so sorry that you had a negative experience.
Our company takes pride in delivering the absolute best service to every
customer.
While we understand your frustrations,
there have been delays for parts. It can take 12/18 weeks for parts to come in.
With the issues with the ports and general delays, it can take longer for the
parts to come in, you are at the 12-week mark. Once we receive the part needed,
we will call you to set the repair date.
We apologize for any
inconvenience you may have experienced. If you have any further questions or
concerns, you may contact our Customer Care Team at ###-###-####.
Sincerely,
***
Resolution Supervisor
American Signature Inc.
###-###-####
Customer Answer
Date: 10/01/2024
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: ********

I am rejecting this response because:

Their response is unacceptable to me. I bought this chair in good faith and they are not living up to their product. Give me a new chair. Let someone else deal with this. I bought it because my feet are to be propped up for circulation problems in my legs and feet and I had to go to Goodwill and buy a footstool to use with my broken down chair. If Temu can get my items here in 9 days why do you need 18 weeks?? I even took out the extended warranty on this worthless piece of furniture. Give me a new chair or my money back and I'll take my business elsewhere.

Regards,

******* *****
Business Response
Date: 10/02/2024
Dear Ms. *****,
While we understand your
frustrations, there have been delays for parts, our parts come from overseas.
It can take 12/18 weeks for parts to come in. With the issues with the ports
and general delays, it can take longer for the parts to come in, you are at the
12-week mark. Once we receive the part needed, we will call you to set the
repair date.
Please see our warranty policy:
Warranty
Under conditions
of normal usage VALUE CITY FURNITURE/AMERICAN SIGNATURE FURNITURE will conduct
repairs on any defect in workmanship without any charge to the original
purchaser for a one year period from the date of possession of the original
purchase. VALUE CITY FURNITURE/AMERICAN SIGNATURE FURNITURE will not perform
work or repair any furniture which may cause a hazard to our employees or our
property. Warranty coverage does not apply to furniture that has been heavily
soiled, stained, intentionally misused, altered, improperly cleaned, infested,
damaged in transit, or otherwise damaged in a way that is not the result of
defect in the workmanship of the product. If the item cannot be repaired
to factory specifications, the item will be replaced with the same or
comparable merchandise. If the same item is not available, VALUE CITY
FURNITURE/AMERICAN SIGNATURE FURNITURE will issue an IN-STORE CREDIT towards
new merchandise. Accessory items are warranted for a period of 90 days.
" AS-IS" items carry no warranty and the sale is final (except where
prohibited by law). For warranty claims on mattresses, box springs, or
additional protection or warranty programs, refer to that warranty for service
information.
Again, we apologize for any
inconvenience you may have experienced. If you have any further questions or
concerns, you may contact our Customer Care Team at ###-###-####.
Sincerely,
***
Resolution Supervisor
American Signature Inc.
###-###-####
Initial Complaint
Date:09/30/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a couch in 2022. Six months after I was complaining of the fabric falling apart. In July kept calling the store's customer service and I was told that I could get a replacement. I wanted the same color as the one I had but they told me my only option was to take the cream color. Also I feel like the couch is smaller than the original. I have been complaining that a white couch is not a replacement. They told me if I wanted a different color I had to pay $2000. I took it because the other option was to keep the ripped up couch. I have two toddlers and no one in their right mind would have a white couch with toddlers. I have been trying to get this resolved but i haven't got any help from the store. I paid $3900 for the couch and its not fair to not get what I want. I just want the same couch I purchased in the begining.
Business Response
Date: 10/06/2024
Dear Mrs. *************** sincerely apologize for any inconvenience you may have experienced. We want to put forth our very best effort to resolve this complaint. After further review our records indicate that you contacted the corporate office and spoke with a supervisor regarding your complaint on 8/9/24. At that time the corporate supervisor explained to you there were 3 options available. These options are listed below.
1)KEEP CHARCOAL SOFA AS-IS FOR 20% BACK ($594.96)
2)REPLACE WITH CREAM NEST SOFA FOR NO ADDED COST
3)RESELECT TO ANOTHER ITEM, CUSTOMER IS LIABLE FOR THE PRICE DIFFERENCE.
On 8/15/24 we delivered the Nest Creme sectional which was option number 2 that you chose. Your complaint was resolved when you chose option 2.

Thank you
Resolution Supervisor
*********
************

Customer Answer
Date: 10/08/2024
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 22359645

I am rejecting this response because: A cream couch is not a full replacement for the couch. I couldn't keep the old couch because the fabric completly fell apart. When I tried to
find a different couch they wanted $1000 more. I paid about $4000 for that couch I should be able to get a replacement of my choice at no cost. I just wanted a darker color like my original couch. I was forced to take the cream because i had no other option. That is not fair to me as a customer. I have two toddlers that i cannot allow on the couch because of the color. Also my living room is decorated to match the original couch.
Regards,

***** ******
Initial Complaint
Date:09/28/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a sofa and loveseat on 11/4/2023. I began to have problems with the sofas electric recliner in August. I contacted value city via chat and they scheduled a technician on a Saturday in 2 weeks from the call to come out and look at the couch. They gave us a window of 10 to 6 and no one showed up or called that day. Had to call the local office to reschedule and they were difficult to get a hold of finally got a hold of somebody and they said that they had automatically schedule us for a day i did not choose but I made that day work, but then they canceled this as well. A technician finally came out onSeptember 17th and was there for about 15 minutes stated that they probably could not even order a part for the couch and would get back with us. We have still yet today September 29 annd have not heard any updates. I am now stuck with a couch that does not work that is less than one year-old. This has been an issue for almost 2 months without resolution. Coincidentally we had purchased some furniture for my father and are having the same issue with a broken electric recliner as well as poor service response. Really debated on buying from VCF and actually was going to choose a set from a different competitor, but trusted that I would have a good product by the sales ****
Business Response
Date: 10/04/2024
Dear ***** ******

Thank you for bringing this matter to our attention. We are sorry for any frustration this has caused you. After reviewing your invoice on 180-28458, I do see a replacement was ordered in for the ** L SOFAW/TBL. Currently your order is set for delivery on 1/7/25. We are monitoring your order to see if the order can be delivered sooner. If we can received the order sooner, we will contact you.

Best Regards
Resolution Supervisor
*********
************
Customer Answer
Date: 10/04/2024
[If you do not say why you are rejecting the company's response, BBB must close your complaint

Complaint: 22353345

I am rejecting this response because: Loss of use of couch for over 2 months already with having to wait on an additional 4 months with an inoperable couch. Less than 1 year old. Very poor quality and response. Request refund or compensation for inability to use the couch.

Regards,

***** ******
Business Response
Date: 10/15/2024
Dear ***** ******,
Thank you so much for your feedback. We are sorry for any frustration this has caused you. We need some more time to review and respond to your complaint.

Thank you
*********
Resolution Supervisor
Business Response
Date: 10/25/2024
Dear ***** ******
Thank you so much for bringing this matter to our attention. After reviewing the history on your invoice 180-28458. A warranty claim was filed on your behalf. A replacement was ordered for you and currently you are waitiing for the H&M-PALER SOFA to be shipped to you. This is a warranty claim, we would not offer compensation for the replacement. Currently, you are scheduled for 12/25/24. If this date should change, you will be notified.
If we are not able to receive the replacement, by 12/25/24 we will look into another option.

Thank you
Resolution Supervisor
*********

Customer Answer
Date: 10/27/2024
Is there any updates? It has been more than 7 days
Customer Answer
Date: 10/28/2024
Is this a parts replacement or replacement of the whole sofa?
Business Response
Date: 11/07/2024
Dear ***** ******,

You were approved for a warranty replacement for THE H&M-PALER SOFA.

Thank you
Resolution Supervisor
*********
************
Initial Complaint
Date:09/28/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 8/31/2024 I purchased furniture at Value City Furniture @ ************************************************. I opened a credit card in order to get an additional 10% off. I made my purchase and when I checked my card I found out I had an additional purchase I did not make. The purchase in the amount of $2,196.40 was made in ********************** at approximately the same time I was making my purchase in ****************. I have been trying for over a week to have this charge removed and it has not been yet. The store tells me they are working on it but the manager of the Downers Grove store will not respond. This may have been a mistake at first but now since they know I did not make the purchase this has become fraud. Or maybe it was fraud from the start. I just would like the other person's purchase removed from my bill. I filed a dispute with the credit card company but they also have not yet received a response from the manager at the ************* location.
Business Response
Date: 09/30/2024
Dear Grace Capritta,

      We sincerely
apologize for any inconvenience you may have experienced. We want to put forth
our very best effort to resolve this complaint.
      As we are
looking at your complaint, we researched and found that you have an additional
charge of $2196.40 on your account, and you didn't make this purchase. It looks
like it was just by mistake because the other person has almost the same card
number, but the last two numbers are different. We have processed the refund of
$2196.40 on your card. It will take 3 to 5 business days to show up on your
account.
      If you have any
further questions or concerns, please reach out to your purchasing store
location or Customer Care at 888-751-8552. Once again, please accept our
apologies for any inconvenience this may have caused.

Sincerely,

Zeeshan
Resolution Supervisor
Customer Care
888-751-8552

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