Business Profile

Furniture Stores

American Signature Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Furniture Stores.

Complaints

This profile includes complaints for American Signature Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

893 total complaints in the last 3 years.
293 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/02/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased table set not even 10 months ago. Came out the box with dings and dents. Now I've had to fix a chair. Leg of table snapped as well. 3k for what? Cheap craftsmanship. To be told,how do they know how it got damage. Talk about a store I won't shop at again. Overpriced cheap products and **** poor customer service.
Business Response
Date: 09/06/2024
Dear *********************

Thank you for contacting us we appreciate you taking the time out to share your concerns and feedback. However, we are unable to locate your invoice with the phone number that you provided on your complaint.
Can you please share with us the phone number or invoice number related to this complaint. Once we receive the updated information requested, we will be better able to assist you.

Thank you
Resolution Supervisor
*********

Customer Answer
Date: 09/11/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I accept the business's response to resolve this complaint.

Regards,

*********************
Initial Complaint
Date:08/31/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a loveseat and ottoman on 7-11-24 with an expected delivery of 8-31-24 (which is a ridiculous wait for such a small order). On 8-28-24 I was notified the delivery would now be 9/11/24 and that might get delayed again (blaming their supplier) with no reason or compensation. I have been trying to get my card refunded and it's not being refunded. They are a useless company
Business Response
Date: 09/05/2024
Dear **** *******

Thank you for contacting us we appreciate you taking the time out to share your concerns and feedback. We first would like to apologize for your overall experience. After reviewing your order, we do see on 8/29/24 we notified you about the delay on your loveseat and ottoman. You requested that your order be cancelled and refunded, at that time you were unable to provide your account number. In order for the refund to be process, we would need the account number. Fair compensation was offered for the delay, but you requested to cancel your order.

Once the account number was obtained, a refund was processed back to your Synchrony later that day on 8/30/24. Please reach out to ************** for any refund concerns or questions.

Thank you
Resolution Supervisor
*********
Initial Complaint
Date:08/30/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a recliner on 7-12-24 from Value City that I paid for with my Value City Credit Card. When it got delivered on 7-17-24 to my residence I noticed that the color of the recliner was not the same color as what I purchased. I then called the store where I purchased the recliner and explained that the recliner was not the same color that was on the showroom floor and what I thought I purchased and would like to return the recliner. Value City came back out to my residence and picked the recliner back up. I then received a statement from Value City where they charged me $199.99 to pick the recliner back up and charged me another $200.00 for a restocking fee. When I called the location where I purchased the recliner from on 7-17-24 they never mentioned to me that they would charge me the delivery fee or that they would have to charge me a restocking fee. The recliner was never used, and no one even sat in the recliner. I would like to have Value City work with me to resolve the delivery fee and restocking fee that they have billed me. I am a 78-year-old woman, and every dollar adds up for me and against me.
Business Response
Date: 09/04/2024
Dear **** ******,

      We sincerely apologize for any inconvenience you may have experienced. We want to put forth our very best effort to resolve this complaint.
      As we are looking at your order it looks like the store delivered the same Recliner you selected at the store location. According to the notes, a delivery checklist was completed to confirm the accuracy of the order. Its mentioned on the delivery checklist that if you dont like the merchandise and want to return it, you have 7 days to return the merchandise with a 15% restocking fee plus another delivery fee. The store already waived the second delivery charge.
      If you have any further questions or concerns, please reach out to your purchasing store location or ************* at ************. Once again, please accept our apologies for any inconvenience this may have caused.

Sincerely,

*******
Resolution Supervisor
*************
************
Initial Complaint
Date:08/30/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My wife and I purchased furniture from the American signature store in *************** 3 weeks ago the merchandise was told to be delivered August ******* we got a call saying the chairs wasn't ready they would deliver the next we delivered half of the items was told that the other chairs would arrive on today which us August 30 and got a call with different dates and several lies.
Business Response
Date: 09/03/2024
Dear ****************,

We do apologize that this has been your experience with our company. We want to put forth our very best effort to resolve this complaint. However,we need additional information.

Please reply with the following information:

First & Last name of account holder
Address
Email Address
Invoice number or phone number associated with the purchase.

If you have any further questions or concerns, you may contact our *********************** Team at ************.

Sincerely,

******
Resolution Supervisor
Customer Care
Initial Complaint
Date:08/28/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased 3 items from VCF on 6/30/24 and was given a delivery date of 7/12/24. On the delivery date only 1 of my items was delivered. The driver said he knew nothing about it and we would have to call the store. I called and was told the 2 recliners would be delivered the next week, we were going to be on vacation so we pushed it back to be delivered while we were home. The delivery got pushed again and again and then I got a confirmation email that they would be delivered 8/24/24 between 7:45 and 10:45 asking me to confirm, which I did. The delivery date came and went with no sign of a delivery. I called multiple times, got told it was delayed with no explanation or timeline other than "its delayed". I just want the product I paid for or I will be filing a charge back with my credit card company. I'd like the furniture I ordered as well as a reimbursement of the delivery charges at a minimum for the time wasted waiting for deliveries that never came and the time I had to miss
Business Response
Date: 09/03/2024
Dear *******************,

Thank you for contacting us, we appreciate you taking the time out share your concerns and feedback. However, we are unable to locate your invoice with the phone number that you provided on your complaint. Can you please share with us the phone number or invoice number related to this complaint. Once we receive the updated information requested, we will be better able to assist you.

Thank you
Resolution Supervisor
********

Customer Answer
Date: 09/18/2024
Better Business Bureau:

No effort was made to resolve. I returned the undelivered furniture for a refund of the cost of the undelivered recliners. Customer support was less than appologetic about the whole situation and shifting blame to the store, mis entered phone numbers, etc.
Not satisfied, but not interested in dealing with VCF in any way anymore.

Regards,

*******************
Initial Complaint
Date:08/24/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a couch from VCF on 7/2/24 and was told I could pick up items on 7/11/24 (per receipt and online portal for customers). Showed up on 7/11/24 and only 3 of 5 couch pieces were available. Called customer service and was told I’d have to wait until 8/23/24. Today is 8/23/24 and I called customer service again to confirm we could pick up pieces. I was told that “unfortunately it looks like it’ll be late September”. This is unacceptable in my opinion. Will they just keep pushing the date out every month? When will I get the couch that I paid for? Customer service said they would give me a call back today and never did, so I have no hope that they will ever call me back. How can a business just delay my furniture by almost 3 months with no regard or care?
Customer Answer
Date: 08/27/2024
Update: it now looks like we will not be getting our furniture until October. I have zero confidence that it will even come in October based on my experience.
Business Response
Date: 08/28/2024
Dear ****** ***********,

Thank you for bringing this matter to our attention. We are sorry for any frustration this has caused you. After reviewing your invoice on ********* we do see that your order was delayed by the manufactor. We apologize for this experience, however we are unable to control any manufactory delays. Delays can occur for a number of reasons, and we try our best to keep our customers informed with the most current information when this happens.

We do see on 7/11/24 you spoke with the store, and you were advised if you would like to return the items you can. Currently your remaining order is showing a tentative date of 10/15/24 for pickup. Please let us know if you would like to continue to wait or if you would like to cancel your order.

Thank you
*********
Resolution Supervisor

Customer Answer
Date: 08/30/2024
I am rejecting this response because: I do agree that we were told we could return the furniture, however, we made the decision not to return the furniture because we were told on 7/11/24 that it would be available on 8/24/24. So, we decided to stick with it and wait for the extra month. Per your message above, we are now waiting until October 15th, 2024. Had we known our furniture would take this long to arrive, we would have returned it on 7/11/24. The problem we have is that we have been misled by almost 3 months (7/11/24 to 10/15/24). We feel that we should be compensated for the wait as we have paid for our product and are not receiving it in a reasonable time frame. If we return the item now, we were told it would be a 20% restocking fee, which is a significant amount of money on a $2000+ couch. We are highly dissatisfied that your company is not taking accountability. I understand that you can’t control the manufacturer, but I would think you would be able to ask the manufacturer to compensate you for the wait times and also then pass that compensation on to your paying customers. Please compensate us for the lost time.

Regards,

****** ***********
Business Response
Date: 09/04/2024
Dear ****** ***********,

Thank you so much for your feedback. We are sorry for for any frustration this has caused you. We have refunded $300.00 back to your ********* account for your customer experience. We also reviewed your invoice *********, and we have good news that your remaining items have moved up to 10/1/24 for pickup. We will continue to update you with any changes as we receive them. Please allow 3-5 business days for processing of your refund. The refund was processed back to your Synchrony account.

Thank you
*********
Resolution Supervisor

Customer Answer
Date: 09/05/2024
I accept the business's response to resolve this complaint.

Regards,

****** ***********
Customer Answer
Date: 10/10/2024
---------- Forwarded message ---------
From: ****** *********** <******************************************************>
Date: Wed, Oct 9, 2024 at 7:31 PM
Subject: Complaint Update #********
To: <**********************************************************************************************>

Hello,

Im following up regarding my complaint #********. My name is ****** ***********, my phone is ************, and my address is **********************************************

My most recent communication with VCF furniture was on Sep 5th, 2024 where I had accepted the resolution of a $300 credit toward my account due to an extensive delay in the items we originally purchased on 7/11/24.

In that response from the business on Sep 4th, 2024, I was told our furniture had moved up to being ready on Oct 1st. See below.

We got excited, called on Oct 1st and were told It will be Oct 15th. Its not even the 15th yet and I just got a voicemail that said our furniture will now be ready on Oct 25th.

This is the 5th change in date for our items, which I feel is a breach of contract between myself and VCF.

Original date for pick up was 7/11/24
Next date was 8/24/24
Next date was Oct 1st
Next date was Oct 15th
Now as of today its Oct 25th.

At this point, Im not confident that our items will ever be ready. I understand that VCF cant control manufacturing delays, but they shouldnt promise products readiness during the point of sale or throughout documented email and voicemail communications. They are flat out lying to me as a customer. See below: we do not anticipate any long delays at all.

The only acceptable solution that I see fit is that we are refunded for the cost of the missing items we do not have.

The couch is 5 pieces total, with a total cost of $2159.86. If you divide that by 5 pieces, its $431.97. Since we are missing 2 pieces now for almost 4 months total, I think we should be reimbursed for $863.94. VCF has already given us $300. So $563.94 feels like appropriate compensation for our missing items. We should still receive said items, but the compensation is for the delay as well as the frustration in not having a full living room furniture for our family to sit on. We have 4 members of our family who cant even sit together for 4+ months.

Thank you for your help. Im so disappointed that weve been straight up lied to. Im trying to handle this as clearly as possible and I feel that the business is accountable for their actions and products/services at this point.

Thank you,

Sent from my iPhone
Business Response
Date: 10/15/2024
Dear ****** ***********,

Thank you so much for your feedback. We are sorry for any frustration this has caused you. We need some more time to review and respond to your complaint.

Thank you
*********
Resolution Supervisor
Customer Answer
Date: 10/15/2024
Ive been notified today that the date has changed for a 6th time to Oct 31st. I received a call from the business today.
Customer Answer
Date: 10/16/2024
Hello, Im seeking to understand why my complaint was closed. The business let me know that they needed more time to respond to my complaint and they had not provided a response yet. Is my complaint still under review from the business or has my complaint been closed?
Customer Answer
Date: 10/16/2024
Hello, the business did call me, but it was not resolution to my initial complaint of the fact that its taken now 4 months to receive our furniture. The last message I had sent to the business was requesting compensation for the lost time. The business responded via BBB saying they needed more time to look into this and would respond again to me. The response was just an update on the delivery date, not a solution to my complaint about compensation for lost time. Thank you!
Business Response
Date: 10/22/2024
Dear ****** ***********,

Thank you for contacting us. Per our conversation on 8/28/24 we offered you options of continuing to wait or cancelling your order. We also advised you that our dates are tenative and subject to change, but we would keep you updtaed. We processed fair compensation of $300.00 that you agreed to accept. We can offer you 15% off your total purchase of $2819.55. 15% would be $422.93. You have already received $300.00, so we would only refund $122.93 back to your Synchony card.

We realize this is frustrating for you, however we won't be able to offer you $863.94 as requested due to the delays being outside of our control and we did offer you a option to cancel. We have processed $122.93 back to your account. Please allow 3-5 business days for processing.

Thank you
Resolution Supervisor
*********

Customer Answer
Date: 10/23/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I accept the business's response to resolve this complaint.

Regards,

****** ***********
Initial Complaint
Date:08/24/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I reached out to this business regarding buying a bedroom set and when I went to store the store offered a payment hold on the item until it paid for. I was told that you can call the store and make payments over the phone which was never offered because there phone does not work. I went to the store to make a payment and told the store manager he bushed me off. I asked the sells *** for the number to customer service then laughed as if it was funny. I told him I don't see nothing funny and I would like to cancel the sell. The store manager came over and over talking me didnt want to listen. I told him how we got to this point he was like well wasnt gonna work. I said like wise.
Business Response
Date: 08/27/2024
Dear Mr. ***************** you for bringing this matter to our attention. We are so sorry that you had a negative experience. Our company takes pride in delivering the absolute best service to every customer.
I have called and left a message.
We see that your refund went through on 8/7/24. We apologize for the customer service you have received.
If you have any further questions or concerns, you may contact our ************* Team at ************.
Sincerely,
Joy
Resolution Supervisor
American Signature Inc.
****************
Initial Complaint
Date:08/20/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order with Value City Furniture but both items on this order have not been delivered. When I called the customer service number, I was told that I should call the delivery company or file a report with law enforcement. When I called the delivery company, they said the items were sent back to the manufacturer. Value City is not taking any ownership of the delivery. This is the first time I have experience such poor customer service where the agent is not willing to assist with scheduling another delivery or refunding the amount.
Business Response
Date: 08/21/2024
Dear *****************************,

We do apologize that this has been your experience with our company. We want to put forth our very best effort to resolve this complaint. However,we need additional information.

Please reply with the following information to: *****************************************************************************************

What item did you receive?
What item are you missing?
Tag number located on the back of the item.

Sincerely,

******
Resolution Supervisor
Customer Care
************
Initial Complaint
Date:08/16/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a couch from Value City on July 25th and was given an August 13th pickup date. When I called on the date, I was told the couch was delayed and would be there the next day. I then called again next day and was told it was there. I drive up to the store for pickup, wait for 30 minutes to be told its not there and wont be till September 4th. This is ridiculous, I currently dont have a place to sit in my home because of Value Citys poor communication and tracking. I had to borrow a truck, take time from work, and waste my time at the store for the manager to offer nothing more than the updated shipping date and a number to call. Value city said they tried to call but no voicemails or missed calls, and of course no notes in their systems as to when I called multiple times. VC needs to make this right as this 3 week delay a greatly inconveniencing my family and I.
Business Response
Date: 08/21/2024
Dear ***************************

Thank you for bringing this matter to our attention. We are sorry for any frustration this has caused you. After reviewing your invoice on 851-738559
we do see that your order was delayed by the manufactor. We apologize for this experience, however we are unable to control any manufactory delays. Delays can occur for a number of reasons, and we try our best to keep our customers informed with the most current information when this happens.

All dates are tenative, so they are subject to change. If you would like to continue to wait on your order that is tenatively scheduled for 9/4/24. We would like to offer you 10% off of your order. The refund would be processed back to your **** card ending in 7770 for $178.07. If you do not wish to wait, and you would like to cancel your order please let us know no later than 8/26/24 of either decision.

Thank you
Resolution Supervisor
*********
Customer Answer
Date: 08/26/2024
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 22153137

I am rejecting this response because: While I'm aware of supply chain delays as a standard excuse for poor management of your company, my complaint is with the manager of the store located at *********************************************************************. I called this store to confirm the order on the day the invoice originally said the item would be here (23Aug) after an initial two-week delay and was told the item WAS in the store ready for pickup. I don't have a truck, so I had to rent one only to arrive and be told it wasn't actually here. When I confronted the manager about it, she had little more to offer than "call the number" and mentioned that there were no notes in their system about our conversation, convenient given she was the one I spoke to on the phone. You hire managers that can't read their systems, create a huge inconvenience and offer nothing for the trouble and call that a "value"? I am requesting free delivery and setup at my home to compensate for lost time and money renting a vehicle. The issue I'm concerned about WAS NOT regarding supply chain, but INCOMPETENCE on your staff's part, which you can indeed handle and control by hiring and training better employees. I feel as though the $299 delivery fee being waived is more than fair for both parties and would implore you to consider this small request, give your status as a multi-million-dollar company.

Regards,

Regards,

***************************
Business Response
Date: 09/06/2024
Dear ***************************

Thank you for your concerns and feedback. Unfortunately, we are unable to approve you for free delivery. Please let us know if you would like to continue with the order for 10% off or if you wish to cancel.

Thank you
Resolution Supervisor
*********
Customer Answer
Date: 09/11/2024
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 22153137

I am rejecting this response because: I have already canceled the order.

Regards,

***************************
Business Response
Date: 09/17/2024
Dear ***************************

Thank you for your response. Our records indicate a refund was already processed to your **** card on 9/6/24 for the amount of $1780.78.

Thank you
Resolution Supervisor
*********
Customer Answer
Date: 09/19/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I accept the business's response to resolve this complaint.

Regards,

***************************
Initial Complaint
Date:08/14/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently bought furniture in May and purchased a protection plan that was supposed to be for 5 years and covered pretty much everything from accidental tears and rips to stains and all the things per the salesman. First, I received the furniture and had to immediately send a recliner back for being clearly structurally damaged; they wanted me to keep it and have it looked at by a technician at first but absolutely not, it was in my house for 5 minutes, and noticeable note correct. Then here we are in july 2 months later and i discover a tear on my console. I have no idea really how it happened my aunt was baby sitting and showed me, no one could tell me how, so i decide to file a claim. I looked the furniture over up and down, and the console portion where the tear is had another tear at the bottom that was probably there when delivered, but who knows? I can't see it. So not so concerning, but the one on the top is noticeable and will continue to tear if not fixed. So, I filed the claim, and they denied even coming out and looking at it. They said it was not covered because it happened during delivery. That makes even less sense if you feel it happened during delivery, So the cheapest portion of the furniture that i bought the console, i file a claim and they deny me anything, not a offer to fix, or a replacement. This is very disappointing, it seems like the warranty is a true waste, and the furniture was a waste of time and money, I should have bought something much cheaper, for that matter. I WILL NEVER purchase anything from this company again and for future buyer just don't waste time going there i should have know their warranty services were too good to be true. They do not care about their customers!
Business Response
Date: 08/17/2024
Dear *******************************,

Thank you for bringing this matter to our attention. We are sorry for any frustration this has caused you. After further review you filed a warranty claim with Uniters on 8/4/24 and stated the damages occurred on 5/24/24. The report states the damages happen at the time of your delivery.

After reviewing the pictures from your delivery on 05/24/24 the pictures show no damages. Uniters denied the claim due to you stating the damages occurred at the time of delivery. If the damages occurred during delivery, the manufactory would replace the damaged pieces. The pictures taken during the delivery do not support any damages , so we would not be able to assist with a replacement.

If you do not agree with Uniters decision you can file a appeal from the denial letter you were sent.
Thank you
Resolution Supervisor
*********

Customer Answer
Date: 08/26/2024
There is clearly some misunderstanding I did not say this happened during deliver the top most certainly did not but the company is saying it did
Complaint: 22139621

I am rejecting this response because:

Regards,

*****************************
Business Response
Date: 09/08/2024
Dear *****************************,

Thank you for your response. If you do not agree with Uniters decision you must file a appeal from the denial letter you were sent.

Thank you
*********
Resolution Supervisor

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Customer Answer

Business Response

Customer Answer

Customer Answer

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

American Signature Inc. is NOT a BBB Accredited Business.