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Business Profile

Furniture Stores

American Signature Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for American Signature Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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American Signature Inc. has 134 locations, listed below.

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    Customer Complaints Summary

    • 893 total complaints in the last 3 years.
    • 293 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/08/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I PURCHASED A RECLINER OVER 12 MONTHS AGO. I'VE BEEN IN CONTACT VALUE CITY SINCE OCTOBER 2022. I'VE BEEN UNABLE TO USE A RECLINER THAT I'VE PAID FOR AND IT'S BEEN RUN AROUND AFTER RUN AROUND. AT THIS POINT I JUST WANT A REFUND OR EXCHANGE IN ADDITION TO A STORE CREDIT.

      Business Response

      Date: 07/11/2023

      Dear Mr. *******,
      Thank you for bringing this
      matter to our attention. We are so sorry that you had a negative experience.
      Our company takes pride in delivering the absolute best service to every
      customer.
      We see the part needed has been
      ordered and can take 12/18 weeks to come in. I apologize for the lack of communication.
      With the issue being from the
      delivery of the piece, we have set up an exchange for you on 7/15/23. Please
      note dates are subject to change.
      You will also have an in-store
      credit of $150.00 on file.
      We apologize for any inconvenience
      you may have experienced. If you have any further questions or concerns, you
      may contact our Customer Care Team at ###-###-####.
      Sincerely,
      Joy                                                                                                                    

      Resolution Supervisor                   
                                                                     

       American
      Signature Inc.                                                                                               

      ###-###-####

    • Initial Complaint

      Date:07/07/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In Early June, I had purchased over $13,000 worth of furniture during the Memorial Day Sale to furnish my new Condo. I was told all my items except a few chairs would be delivered on the 17th of June. On the 15th of June, I received a call from the Distribution company trying to get me to delay my order by 2 weeks. I absolutely refused as I needed my furniture for my empty condo and they told me okay we can get it solved. On the 17th, I come to find that half my order was missing. I call the store and they told me that some of the items were delayed (I was never told this at all). A reschedule delivery was made 2 weeks later. I received confirmation on the delivery 48 hours prior to come and find that I was still missing an item. I call and they told me the item missed the truck and they are sorry and will credit me $50 and reschedule the delivery for the 7th. Well today I come to find out the delivery was cancelled without any sort of call, yet I still received confirmation from the delivery center 48 hours before. I call corporate and speak to a supervisor and the supervisor absolutely did nothing. They agreed to credit me $300 which is their max, but this is becoming a joke. I now have to reschedule for a 3rd time for delivery.

      I have received literally no communications at all between the delivery center or the store outside the 15th and today. I come to find the delivery center has a system that autogenerates confirmation without even confirming the item is in stock. I also found that a complete system update was done AFTER the Memorial Day Sale which is absurd from an IT perspective.

      This business transaction has been a disaster and I no longer will be buying from Value City Furniture. I highly recommend people stay clear from them.

      Business Response

      Date: 07/10/2023

      Dear Y****** ******,

      We do apologize that this has
      been your experience with our company. We want to put forth our very best
      effort to resolve your complaint.
      While we understand your
      frustrations, we are transitioning to a new system and that has caused
      unexpected product delays. We apologize about the rescheduling.
      We see you are set for delivery
      on the adjustable base on 7/21/23 and the delivery of the 4 counter stools on
      9/2/23.

      Please note all dates are subject
      to change.

      We also see you have talked to a
      Supervisor here at the corporate office and upon successful deliveries you will
      receive a discount for the inconvenience.
      We apologize for any inconvenience
      you may have experienced. If you have any further questions or concerns, you
      may contact our Customer Care Team at ###-###-####.


      Sincerely,
      Joy                                                                                                                    

                                                                                         

      ###-###-####

    • Initial Complaint

      Date:07/05/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      5/8/2023 ordered softie chase lounger and recliner with charging station for $2,116.77 plus had to pay for u-haul and gas of $250.92 because they would not deliver. we drove 2 hours each way to rochester ny, we picked up on 6/13/2023.set it up , called right away to store, charging station would not charge said not compatable on both our phones and tablet are brand new, also chase did not have enough padding so uncomfortable repair man came out finally on June 29th 2023 after calling head quarters in Columbus Ohio He took pictures and could see what we reported he told them on his report nothing wrong it has been so fustrating trying to get our full refund, plus gas and u-haul $2,367.69 total said it would cost another 15 % to return we would never do business with them again please help us get all back

      Business Response

      Date: 07/07/2023

      Dear Mr. *****

      We sincerely apologize for
      the negative experience you have encountered with our company.

      Following our discussion, we
      have reached an agreement to exchange your chaise for the recliner of your
      choice. As part of this resolution, we are pleased to inform you that we will
      honor the now expired coupon on your order and waive the restocking fee for the
      chaise portion.

      In the event that you decide
      to return the entire set for a refund, please note that you may do so until
      07/14/2023. However, kindly be aware that a 15% restocking fee will be applied.

      Please be advised that any
      transportation costs associated with the purchase will not be covered by our
      company.

      We truly appreciate your
      patience and understanding throughout our conversation. We sincerely hope that
      the solution we have agreed upon will meet your expectations and provide you
      with a satisfactory outcome.

      Once again, we apologize for
      any inconvenience you may have encountered. If you have any further inquiries
      or concerns, please do not hesitate to contact our corporate Customer Care team
      at ###-###-####.

      Thank you for your understanding
      and for giving us the opportunity to address this matter.

      Sincerely,



      Olivia P

    • Initial Complaint

      Date:06/27/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 3/14/2023, I purchased a sofa & accent chair. At the time of purchased I put a down-payment on the furniture to assure my desire to purchase the items. The remainder due I put on my VCF credit card. The first delivery date was 5/30/23 and was immediately changed to 6/13/23. On 6/12/23 I received 3 separate calls, 2 giving me a different window of delivery. Immediately after that I received a 3rd call alerting me of a delay of two weeks. After expressing my frustration, I sent an email to Tammy Hopkins who was very instrumental in assisting me with my purchase. VCF is launching a promotion called "Designer Looks". Tammy was precise in explaining to me all the details concerning the promotion. Tammy did call me at home to address my concerns. On yesterday, June 26th, I received a call from CVF alerting me that my order should be ready for delivery on July 29th. I asked them to cancel it and return my money. I was told if I cancel, I would be charged 20% cancellation fee. I am aware that was part of the contract, however, why am I'm being penalized because VCF is not keeping up their part. The total purchase for the furniture + tax was $1535.98. I choose to have the store delivery the product which came to a grand total of $1755.91. I've already paid $1075. Again, yesterday when I asked to cancel the order and return my money, I was told I would be charged a 20% cancellation fee because this was a special order. I was also informed by the "supervisor" that if I have the furniture delivered, they will refund me $220. FYI: On June 12th, I was told at that time, the furniture was at the factory in the process of being adjusted. Everyone I talk to keep blaming the computers. The company's mission statement is "To Service and Own It"! I worked for SSA for almost 40 years. The last ten years of my career I was a manager for the national 800#. I spoke with claimants from all 50 states and abroad. I'm a "stickler" for good customer service! Thank you for your time.

    • Initial Complaint

      Date:06/26/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On or about May 13th 2023 we went in and purchased a bed and a living room suit from value city furniture in eastgate. We were told it would be delivered on May 27th. We explained to the salesman that timing was important to us and because we were getting married in june and wanted to have this done before we left on our honeymoon. He assured us it would be.
      Well 2 days before our delivery date they canceled our delivery and rescheduled it for the weekend we were to be out of town. so we got rid of all our furniture ( expecting to have all new furniture when we returned home) We had our adult children come here to accept the delivery but when the delivery crew got here all they brought was the bed and a the coffee table.
      We called and they apologized and promised us the rest would be delivered on 06/27/2023.
      Well today they called and rescheduled again for Friday june 30th and told us they couldn't promise that it would be delivered that daY either. WE ARE OVER IT!
      WE HAVE BEEN WITHOUT LIVING ROOM FURNITURE FOR FOR 3 WEEKS NOW AND WE PAID THESE PEOPLE OVER 6 THOUSAND DOLLARS.
      WE WANT VALUE CITY TO EITHER GET OUR FURNITURE HERE BY FRIDAY OR REFUND OUR MONEY AND COME GET THIER COFFEE TABLE!

      Business Response

      Date: 06/27/2023

      Dear Ms. *****,
      Thank you for bringing this matter to our
      attention. We are so sorry that you had a negative experience. Our company
      takes pride in delivering the absolute best service to every customer.
      We are transitioning to a new
      system and that has caused unexpected product delays. I am so sorry about the rescheduling.
      Thank you so much for
      understanding.? We appreciate your business so much and look forward to getting
      your products to you!
      If there are any other issues the
      store will reach out to you. Please note the delivery/pick up dates are subject
      to change. If the delivery is delayed again and you would like to cancel the
      3PC Manual Livingroom Set and the Fairmont Coffee Table, we can do this for
      you. Please call your local store the Eastgate location ####-###-####, to get
      the process started.
      We apologize for any inconvenience you may have
      experienced. If you have any further questions or concerns, you may contact our
      Customer Care Team at ###-###-####.
      Sincerely,
      Joy                    

    • Initial Complaint

      Date:06/26/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered my furniture a couple months ago. Delivery scheduled 6/7/23. The day prior, 6/6/23 I had to reschedule delivery. The store doesn’t answer their phone so it gets forwarded to corporate, who said the only day they could deliver was 6/21. On 6/19 they called to say they can’t deliver it again. Repeat same call 6/26. They blame it on a software issue. I paid for a product months ago and they can’t even give me an estimated delivery date. During this, an employee put me on hold on 6/19 just after 8 pm and left me on hold until well after the store closed. I now have a Brand new house with no furniture to sit on. With my money tied up there I cannot go buy furniture elsewhere.

      Business Response

      Date: 06/27/2023

      Dear Mr. ***** *******,
      We do apologize that this has
      been your experience with our company. We want to put forth our very best
      effort to resolve this complaint.
      Our dates are tentative and
      subjected to change, however after reviewing your order we show that you have a
      partial delivery for 6/28/23 for 8:00am-11:00am and the remaining of the
      delivery for 7/5/23.
      The customer does have the option
      on reselecting to something that can be delivered sooner if they’re not willing
      to wait timeframe or may cancel order 48 hours prior to delivery without penalties.
      We apologize for any inconvenience you may
      have experienced. If you have any further questions or concerns, you may
      contact our Customer Care Team at ************ or purchasing store at ************.

      Sincerely,


      Micole

      Customer Answer

      Date: 06/28/2023

      The partial delivery today was supposed to be 3 pieces and only 2 arrived. Further, when speaking to the store manager Colleen on 6/26/23, she told me they cannot guarantee a delivery date for the remainder at all. She stated they don’t know what is coming in to the store u til it arrives so it could be weeks before we receive the rest. 



      Regards,



      ***** *******

      Business Response

      Date: 06/30/2023

      Dear Mr. ***** *******,
      We do apologize that this has
      been your experience with our company. We want to put forth our very best
      effort to resolve this complaint.
      The information that was provided
      by the regional manager is accurate. No dates are promised all dates are
      subjected to change until the merchandise is at the warehouse prepared for delivery.
      Customers have the right to reselect
      until 48-72 hours prior to delivery to something that can be delivered at a
      sooner date and has the option of cancelling the order within 48 hours prior to
      delivery to avoid any penalties.
      We apologize for any inconvenience you may
      have experienced. If you have any further questions or concerns, you may
      contact our Customer Care Team at ************ or purchasing store at ************.



      Sincerely,

      Micole
      Resolution Supervisor
      Customer Care
      888-751-8552

      Customer Answer

      Date: 07/07/2023

      I accept the business's response to resolve this complaint. I am only accepting this as I did receive the full and complete delivery on 7/5. I did not, however, receive a call telling me the delivery time. The customer service provided in store at time of purchase was great. All communications after that were less than satisfactory. I felt dismissed and disrespected. I was hung up on while on hold with no follow up call on more than one occasion.  

      Regarding the message above, I did request a reselection MULTIPLE times, however was told due to software issues it would be the same situation with likely delays. The only way to get something sooner, I was told, was to get something out of their clearance room (not my style). 

      I appreciate the delivery this week but would not recommend this business to anyone and will not ever use them in the future. 


      Regards,



      ***** *******

    • Initial Complaint

      Date:06/16/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      DO NOT BUY FROM THIS COMPANY!! When they delivered my sofa they caused 1000's of dollars in damage to my floor. When I followed their claims process they denied my claim even though I have pictures and real time video of the damage they caused. What an absolute joke of a company that will cause damage to your home and you will be left paying out of pocket for repairs. I have contacted the BBB and I'm filing a small claims court case to recoup my out of pocket expenses. So many hours wasted on trying to resolve this. The store was not helpful in resolving my issue at ALL. Do not shop here.

      Business Response

      Date: 06/19/2023

      Dear Mr. ********,

           We sincerely apologize for any
      inconvenience you may have experienced with our products and delivery services.
            Our deliveries are completed by a third-party
      delivery company. When there is home damage involved with those deliveries, it
      is handled by that delivery company.
            We cannot be of assistance in this
      matter. We cannot insist they approve a claim or provide compensation for home
      damages.
             If
      you have any further questions or concerns, please reach out to the delivery
      company claims specialist. Once again, please accept our apologies for any
      inconvenience this may have caused.



      Sincerely,

      Tahnee

      Customer Answer

      Date: 06/20/2023

      I am rejecting this response because: You employ the 3rd party company and you can assist in making a connection with the proper people to rectify this.  If you show you are not willing to assist this will be added to my court case.  I have done everything on my end to follow the process by the company you employ.  You must provide a valid solution instead of saying it is not your fault when you chose this 3rd party company to do your deliveries.  



      Regards,



      **** ********

      Business Response

      Date: 06/21/2023

      Dear Mr. ********,

           We sincerely apologize for any
      inconvenience you may have experienced with our products and delivery services.
             As
      previously stated, they are a third-party company with their own team who
      handles any type of home damage claim. We cannot provide a solution as we have
      no say on if the delivery company approves a claim.
           We are very sorry we cannot be of assistance
      in this matter.
             If you have any further questions or concerns,
      please reach out to the delivery company claims specialist. Once again, please
      accept our apologies for any inconvenience this may have caused.



      Sincerely,


      Tahnee

       

    • Initial Complaint

      Date:06/15/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a modular sectional on 6/4/23. Was told it would be delivered the following Saturday. Then Wednesday I get a call stating the ottoman would be late but that the rest of my couch would be there on Saturday. Cool. Friday comes around and I haven’t heard anything so I call and they tell me now the whole couch is going to be late and will be delivered on 6/17. Then I get a call today (6/15) saying that only the corner piece of my sectional is being delivered. So I call because what am I supposed to do with only the corner piece and they say they have no idea when the rest of my sectional is going to be delivered. So it could be weeks to a couple months of more waiting on the rest of my couch that I spent almost $4,000 on, paid in full the day I ordered it. This has been the absolute worst experience I have ever had purchasing anything. The lack of communication, disorganization and complete disregard for their customers is disgusting.

      Business Response

      Date: 07/12/2023

      Dear Ms. *******,
      Thank you for taking the time to provide us with
      your feedback. We are sorry to hear that we did not meet the level of service
      that we aim to provide, we have had some unexpected product delays through our
      vendors.
      We see you are set for delivery on 7/19/23.
      Once you have a successful finial delivery we can
      look into a discount for the inconvenience.
      We apologize for any inconvenience you may have
      experienced. If you have any further questions or concerns, you may contact our
      Customer Care Team at ###-###-####.
      Sincerely,
      Joy                                                                                                                    
      Resolution Supervisor                                                                                    
      American Signature Inc.                                                                                               
      ###-###-####

    • Initial Complaint

      Date:06/15/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have purchased several items for this company. The blue chase has been waiting for parts for over two years. I finally spoke to someone who agreed to switch out the chase on 6/13/23. Sad to say the switch did not happen due to item not in stock. The service for 6/13 was also for a box spring which the tech refused to leave. I have a bed that's still waiting for repairs. After several calls and attempts to receive service nothing has been repaired. I has a brand new mattress still inside the original packaging that should have been returned to the store because I had to cancel the white bedroom set due to no delivery date availability. I am truly frustrated with the customer service and lack of service at this point.

      Business Response

      Date: 06/19/2023

      Dear ******** *******

      We sincerely apologize for
      the unfortunate experience you have encountered with our company. Our utmost
      priority is to address and resolve your complaint in the most effective manner
      possible.

      After carefully reviewing
      your order, we have determined that your box spring will be delivered in
      conjunction with the exchange of your chaise on 06/27/2023, subject to any
      unforeseen circumstances. Please be advised that we have communicated this
      information to you via email on 06/16/2023.

      We deeply regret any
      inconvenience this may have caused you. Should you have any further inquiries
      or concerns, please do not hesitate to contact our corporate Customer Care
      department at ###-###-####.

      Thank you for bringing this
      matter to our attention. We remain committed to rectifying the situation and
      ensuring your satisfaction as our valued customer.

      Sincerely,



      Olivia P

      Customer Answer

      Date: 06/26/2023

      It is unfortunate that your company claims to have no record of request for service of the BLUE SUED FURNITURE. When I have text messages between your store manager and myself and reading your response I feel as though I’m being punished for your company’s actions and/or furniture malfunctions. Clearly there’s a brake down in communication. I am not asking you and/or your company to give me nothing free of charge. I’m requesting that you all fix what’s broken or needing to be replaced as that is the service agreement in which I paid for. I am attaching detailed conversations between the store manager and myself. If your company is not at fault why did you mail me the parts to repair the white bunk bed but never sent the service team to service the bed? [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 


      Regards,



      ******** *******

      Customer Answer

      Date: 09/21/2023

      I just received a call from Value City delivery team saying they want to deliver the box spring. Now when are they going to complete the repairs to the BLACK BED, 
      The representative said the manager already spoke to me. Please allow me to express myself of this entire situation. First of all, the managers that I have spoken with or any other communication with apparently do not communicate effectively and do not know the many hidden rules of value city per the responding manager to all of my BBB complaints, in which I still have no resolution.
      The representative basically reported everything in my complaint is not true. When time and time again I am constantly sending FACTS. 
      Value City sent the repair guy to fix the BLACK BED, however he had to order part to complete the repairs, leaving the BED INCOMPLETE. 
      Now,
      Can your company properly fix what needs to be fixed and stop with the unnecessary delays.
      BBB
      Please tell me is this normal business practice?
      The only way for me to receive service is to contact BBB?

      ****** ****** 
      **********

      Business Response

      Date: 09/22/2023

      Dear ******** *******,

      Thank you for speaking with
      me on the phone yesterday.

      Per our conversation: You
      agreed to contact Uniter’s to initiate a claim for your damaged furniture. We
      also confirmed the tentative date of the arrival of your box spring.

      Should you need further
      assistance with you warranty claim, please call Uniter's at ###-###-####.

      Should you have further inquiries
      about your box spring, please reach out to your purchasing location at
      ###-###-####.

      Sincerely,

      Olivia P

    • Initial Complaint

      Date:06/14/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Every time they deliver my furniture it is either busted up, cracked, paint chipped and the back up it is real dirty. This is for the dresser. The poles do not meet the furniture. My, knobs has dents in them.

      I informed them that I am not looking for any money back, I have given them chances to get this right, but they have not gotten it right yet.

      One person did call and informed them that the furniture was messed up. Value City stated that they could not get in touch with the President of Value City, but I did in fact find him and he is out of town. I paid $5000.00 for the furniture. I would like to have my furniture resemble what I saw in the store.

      I would like to have brand new furniture and not repossessed furniture or my full $5000.00

      Business Response

      Date: 06/19/2023

      Dear *****,

      We sincerely apologize for
      the unsatisfactory experience you have encountered with our company. We deeply
      value your feedback and are committed to resolving your complaint to the best
      of our abilities.

      The item you have purchased
      is crafted from natural wood and intentionally designed to exhibit a distressed
      appearance with an antique finish. As a result of the inherent characteristics
      of natural wood, each item possesses a unique quality, ensuring that no two
      pieces are exactly alike. Our delivery store has verified that the items were
      dispatched without any manufacturing defects, adhering to our rigorous
      production standards.

      Despite our attempts to
      address your concerns through multiple exchanges, we regret that we were unable
      to meet your specific requirements. In order to rectify the situation, we have agreed
      to facilitate a return for a full refund for your purchase. To initiate the
      return process, kindly reach out to the store from which you made the purchase
      or contact our corporate Customer Care department.

      We deeply regret that our
      furniture did not meet your expectations and we sincerely apologize for any
      inconvenience you may have endured. Should you have any further inquiries, please
      do not hesitate to contact our corporate Customer Care at ###-###-####.

      Sincerely,
      Olivia P

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