Business Profile

Furniture Stores

American Signature Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Furniture Stores.

Complaints

This profile includes complaints for American Signature Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

901 total complaints in the last 3 years.
299 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/29/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Value City and their affiliates refuse to let me replace couch cushions and continue to refer me to different departments who are equally as unhelpful. Their alleged internal policies are resulting in poor customer service and the product in question is of such poor quality it needs replaced after only three years.
Business Response
Date: 10/06/2022
Dear Ms. ******,

Thank you for sharing your experience with our team.

Per our records you are out of the 1-yr warranty by 3
years and your extended warranty will not cover the cushions. We are not able
to order the cushions in.

We apologize for any inconvenience you may have
experienced. If you have any further questions or concerns, you may contact our
Customer Care Team at ###-###-####.

Sincerely,

Joy

Customer Answer
Date: 10/06/2022
I am rejecting this response because: it is unacceptable that I’m unable to purchase new cushions. I am not asking for discounts or warranty coverage, simply to replace cushions. One store offered to do this and it is not clear why Polaris’ store is able to order and deliver cushions but nowhere is.

Regards,

***** ******
Business Response
Date: 10/11/2022
Dear Ms. ******,

Thank you for sharing your experience with our team.

Per our store’s, you’re purchasing, and delivery store
are not able to order the cushions in.

At this time, we cannot assist.

We apologize for any inconvenience you may have
experienced. If you have any further questions or concerns, you may contact our
Customer Care Team at ###-###-####.

Sincerely,

Joy
Initial Complaint
Date:09/29/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have provided the entire story as a word document in the attachments because there are not enough characters in this space to provide the entire story. Long story short, my boyfriend and I ordered a couch on June 12, 2022 (order number **********************. We ordered an armless reclining chair (verified multiple times and ordered by Alexis, the store associate) and she ordered us the wrong piece. She ordered us a powerless armless chair, not the reclining chair like she went over with us. The couch was delivered on August 11, 2022. The delivery process was not good and they told me (when I told them we got the wrong piece) my boyfriend needed to go in and talk to the manager about exchanging for the correct piece (since he is the one who purchased it in his name) and never specified that I had to do this within 7 days. On September 3, 2022 (my boyfriend travels 85% of the time for his work and had been gone for almost all of August. He finally came home on Friday September 2, 2022), we went to VCF in Plainfield, IN. We spoke with the manager, Nathan, and he said there is a 7 day return policy and that we were past the return date. Well this is frustrating because we came to the store the first day my boyfriend got back from his work trip (and I was not told by the delivery people that I had to go within 7 days). I told Nathan that we ordered the armless chair that was supposed to recline but we received the powerless one. He looked at our order on the computer and said "that's not what you ordered". Well when we placed our order with Alexis (and went over the order before placing it), that's what we were told we were getting. I asked if there could be an exception because of these circumstances out of my control and he treated me terribly. He said it was my own fault and was so rude, I left in tears (more details in the word document provided). I proceeded to contact VCF via web forum on their website. They have been NO help and I need this resolved.
Business Response
Date: 10/01/2022
Dear Ms. ******,

   We do apologize that this has been your experience
with our company. We want to put forth our very best effort to resolve this complaint.

We appreciate the feedback regarding the
customer service at the store location. The emails you received after the first
initial response were not automated. All our emails from our web-support inbox
are signed the same way.
   While
we understand the frustration of the situation, the order was placed on 6-12-2022
and the receipt did list all items on the sectional including the armless
chair. There is a consumer responsibility to review the receipt once the items
are purchased to ensure the correct items are listed. Had you notified the
store location or Customer Care at any time prior to the delivery and up to
seven days after the delivery took place, the item could have been changed out
and you would have had to pay the difference in price.

At the current time, the item is outside of the return policy and you
did receive the item you paid for. No exceptions will be made, and we will not allow the return of the Armless chair.

    We apologize
for any inconvenience you may have experienced. If you have any further questions
or concerns, you may contact your purchasing store location or Customer Care at
###-###-####.

Sincerely,

Tahnee H***
Customer Answer
Date: 10/03/2022
am rejecting this response because I did let someone know about the issue. I let the delivery people (who deliver for YOUR company) know and they told me to wait until my boyfriend got back. I did review the receipt with YOUR employee who told us multiple times that the item we ordered was the reclining chair (which we believed because it does NOT specify on the receipt that it is powerless). This armless powerless chair needs to be exchanged for the recliner and you should make an exception to your policy because YOUR company made this mistake and caused all of this trouble. I also expect that you compensate me for how terribly Nathan treated me and to know that it’s going to be addressed with him! He obviously needs to know you cannot treat people, ESPECIALLY CUSTOMERS IN HIS OWN STORE, how he treated me.

Regards,

***** ******
Business Response
Date: 10/07/2022
Dear Ms. ******,

   We do apologize that this has been your experience
with our company. We want to put forth our very best effort to resolve this complaint.

No
exceptions will be made to the policy. There was no contact to the store
location, customer care and no notes on the delivery system with in the seven
days. This matter is closed we will not allow the return of the item. If you
would like to purchase the Armless recliner, you may do it with the previously
offered 15% coupon.
   The
complaint regarding the manager will be handled internally and this information
is not provided to customers. We will not provide any compensation
as these issues are not issues that we provide any type of compensation for.

    We apologize
for any inconvenience you may have experienced. If you have any further questions
or concerns, you may contact your purchasing store location or Customer Care at
###-###-####.

Sincerely,

Tahnee H***

Customer Answer
Date: 10/11/2022
I am rejecting this response because THIS IS UNACCEPTABLE!!!! It’s unacceptable that this company will not make an exception for their horrible mistakes. This isn’t a small purchase, this is one of the biggest purchases we have made. I’m not sure where I need to go from this point, but I’m not okay with this. I’m honestly BAFFLED that this company is willing to lose a customer (who has been wanting to buy things from their store) and many many others who I’ve spoken with about this horrible incident and many more who I will speak with. This is the worst company - I have NEVER seen a company be so against their customers and wanting to resolve issues their employees make. ESPECIALLY reading other reviews and hearing other peoples horrible incidents they’ve had with value city furniture. It’s sad how greedy this company obviously is and NOT customer oriented. I will continue to let every person know to NOT shop at this company!!!! I am the type of person who will spend lots of money with companies that take care of their customers and boycott companies who treat people horribly like value city furniture.

Regards,

***** ******
Initial Complaint
Date:09/27/2022
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I've had the absolute worst experience with the furniture delivery that I purchased in June at VCF on ****** ** in Charlotte **** ** ****** ****** *** **** *******). Deliveries kept being pushed back several times. I paid for a 5-Star Delivery service but the delivery guy came to my house last week & said they can't get the door chest to my bedroom upstairs. Didn't even take it out of the truck, zero attempts to deliver.

I spoke with the store manager Roxy who was rude & had zero concern about my issue or customer service sk***s - didn't listen, kept interrupting, never apologized once. She told me that I can either ask for a refund or I can pay $100 (that's after I already paid $169 for 5-Star delivery) & they w*** come and drop it off in my living room and then it's up to me to figure out how to get it upstairs. The customer service emailed me saying that they "trust their delivery team to not risk their safety" and that the delivery w*** be this Thursday & they w*** leave it in the living room.

I went into trouble & had an exact door chest made out of wood to see if it could be brought up to my bedroom upstairs. The door chest can fit and be maneuvered on my staircase so the excuses that I have been given as to why it can't be delivered upstairs are baseless. One important fact to mention - they earlier delivered the mirror dresser which was 300 lbs & it was done by 3 guys & it was just as big. The 5-Star Delivery service specifically says "assembly" & "delivery to your room of choice". ALL 9 drawers & 2 doors are removable and they could easily do that before taking it upstairs which would take care of 1/3 of the weight but they obviously don't want to bother to try to solve the problem.

I w*** try a last resort & contact HQ but I want VCF to deliver on their contract. As far as I am concerned, they have breached the terms of the agreement. I want the door chest, which is the final piece of the Valentina bedroom set, to be delivered upstairs to my bedroom.
Business Response
Date: 10/01/2022
Dear Ms. *****,

We do apologize that this has been your experience
with our company. We want to put forth our very best effort to resolve this complaint.

Per our information the delivery team was able
to deliver the item. We do understand there was small damage to the item and a
service has been set up for this piece.

We apologize
for any inconvenience you may have experienced. If you have any further questions
or concerns, you may contact your purchasing store location or Customer Care at
************.

Sincerely,

Tahnee H***
Customer Answer
Date: 10/03/2022

I accept the business's response to resolve this complaint.

Regards,

***** *****
Initial Complaint
Date:09/27/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered sleeper sofa on 11/2/21 delivered on 2/9/22 to summer home. Did not attempt to use until June because home was opened for the season. Called Value City to set appointment and repair came July 7 to repair and said bar mechanics was broken and ordered new one. Said it would be in a couple weeks. Still not in and never returned my calls. Asked for replacement and still waiting for response. Value City furniture ****** ** Toledo Ohio **********
Business Response
Date: 09/28/2022
Dear Mr. *********,

We do apologize that this has been your experience
with our company. We want to put forth our very best effort to resolve your
complaint.

We have set up the exchange for you, the delivery date
is 10/5/22.

We do apologize for the
inconvenience. If you have any questions, please call Customer Care at
#**************

Sincerely,

Joy
Customer Answer
Date: 09/30/2022
I accept the business's response to resolve this complaint.

Regards,

***** *********
Initial Complaint
Date:09/26/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The Value City Furniture store on ******* ******* in Louisville Ky refuses to provide information regarding the status of my furniture that was ordered a year ago. They call the week of delivery to confirm delivery and the day before delivery they state that it will be another delay. Their management team refuses to call me back with explanation.
Business Response
Date: 09/28/2022
Dear Ms. *****,

We do apologize that this has been your experience
with our company. We want to put forth our very best effort to resolve your
complaint.

We have been experiencing delays with our vendors. We do
see that the delivery date is set for 10/6/22 as of now, please not all
delivery/pick up dates are subject to change depending on the vendor.

We do apologize for the
inconvenience. If you have any questions, please call Customer Care at
####-###-####

Sincerely,

Joy
Resolution Supervisor
American Signature Inc.
###-###-####
Customer Answer
Date: 09/28/2022
I am rejecting this response because: I ordered this piece of furniture in November in the year of 2021. All I have heard from customer care is delays since last November. Customer care will call me a week prior to delivery to confirm the date and then two or three days before, I get another call from customer care stating that there is an unexpected delay. I have never experienced fraud at Value City. But I have paid in full and have just been given excuses for a year. Never has a manager picked up the phone nor has returned my phone calls. I have been frauded out of my money and I do not appreciate this from a business.

Regards,

****** *****
Initial Complaint
Date:09/22/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a leather match recliner on 11/3/2021. On 8/25/2022 I noticed a crack and then several other strange markings that would not be consistant with normal use. I called the store that day and they set up a time for someone to come look at it. A gentleman came to my house on 9/6/2022, took pictures and told me to call in a couple days if I did not hear from anyone. I called on 9/8/2022, I was told the only option would be for them to repair the issues. I said that is unacceptable since I haven't even had the chair a year, the manager scoffed and said "you've had it 9 months", to which I replied that the gentleman that took the photos can attest to the fact that the rest of the chair is in perfect condition (it's in a bedroom and doesn't even get daily use). I asked what the warranty on the repair would be and what would happen if the same thing happened to the repaired area. She said that I could then use the extended warranty I paid for and claim it as an accident. That's unacceptable to me. After giving me more attitude she gave me the number to corporate. I called that day and explained all the details to a gentleman and sent pictures, it was determined that it was a manufacturers defect and I was told they would exchange it for the same thing. I said I would prefer something non-leather since I no longer have confidence in the quality of the leather. I was told he would seek approval and get back to me next day. I emailed the end of the next day, no response. I emailed 9/12/2022, no response. I called on 9/13/2022. Was given the run around and told the manager at the original store said they could not approve a re-selection only an even exchange. Why is corporate asking a store manager that was rude to me to approve anything?? I was transferred back and forth and put on hold. Finally got an email back from the first person from corporate who said they would only exchange for the same thing, I responded 9/14/2022 with questions, have gotten no response.
Business Response
Date: 09/26/2022
Dear Ms. ******

   We do apologize that this has been your experience
with our company. We want to put forth our very best effort to resolve this complaint.

   Per the information that is listed on our website
under our terms and conditions page if an item is deemed defective for a manufacture
defect, we will replace the item with the same item if it is available. This
item was deemed to be wear and tear which is not covered under the manufactures
warranty. However, as a courtesy the item was authorized to be set up for an
exchange. As this item is still available, an exchange can be set up. A
reselection will not be offered unless this item is deemed defective again with
in the one year manufacturers warranty period.

    We apologize
for any inconvenience you may have experienced. If you have any further questions
or concerns, you may contact your purchasing store location or Customer Care at
###-###-####.

Sincerely,

Tahnee H***

Customer Answer
Date: 09/27/2022
Thank you for your response. If you refer to any of my correspondence with corporate you will see that, after sending pictures, I was told it was indeed manufacturer defect and not wear and tear. Either way, you can also see from any correspondence I had that I agreed to an exchange as long as someone could guarantee that I would not have to go through this again if something were to happen to the new chair. Since you have stated that a re-selection would be offered if the new chair was deemed defective again within the manufacturers warranty I will accept this resolution.

Regards,

***** *****
Initial Complaint
Date:09/22/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Today I was delivered one of two pieces of a couch that I ordered. The delivery guys are who informed me that the other piece would come another day and that I would need to set up a FUTURE date with the store. That doesn’t make any sense and is a huge inconvenience being that I’ve had to take off work to be home for a furniture delivery. Further more no one from the store contacted me and offered me options IF there was a valid reason two delivery dates would be needed - but frankly I would appreciate one delivery date. Also, I have this item on price hold since November of 2021, paid if off 9-8-22, and of course was delivered a half of a couch today - meaning value city had ample time to stock the items and or communicate with their customers. I am also not happy that the delivery receipt shows that both items were delivered but really were not - that’s fraudulent and not a good look. I am highly disappointed as I’ve been shopping here for at least ten years and this is the second time I’ve had an issue with delivery in the past two years - the last item I cancelled due to discrepancies with delivery and I went to American Freight instead. My mother just passed away July 15,2022 and my mother and I both loved this Milan midnight 2 corner furniture set. I’m very disappointed that I have to go this route. I’ve talked to the delivery associates and I’ve also already been to the Dublin Granville location and everyone is acting like this is okay! I’d like a refund ASAP and I’d like to return this one piece of couch to you! Not worth the hassle, headache, and the inconvenience. I am also taking this issue to social media so that people can know how you guys really treat your customers by delivering a half of a couch - just doesn’t make sense nor does the receipt make any sense.
Business Response
Date: 09/27/2022

Dear Mr. ********* **********

Our intentions for our customers, is to have a
pleasant purchasing experience with us and understand it is an exciting time. Therefore,
please accept our apologies.

It does appear that this is scheduled to be picked up to
be returned on Thursday September 29, 2022 between 3pp-6pm. You should be
notified once the team is on the way for the pickup. Once the items have been
returned, you will receive a refund within 3-5 business days back to the
original form of payment.

We apologize again for this inconvenience and overall experience.
If you have any further questions or concerns you may contact Customer Care at
************ Monday-Friday 9AM-7PM EST and Saturday 9AM-6PM EST.

Sincerely,

Tracy C*****
Customer Answer
Date: 10/04/2022
The half of a couch was picked up Thursday September 29th and I am now just awaiting a refund

Thanks,

********* **********
Initial Complaint
Date:09/22/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a 5 piece bedroom set in August 2022. It was delivered on August 17, 2022. The delivery man informed me that the legs for my nightstand were missing and they were missing the hardware to attach the mirror to the dresser. I was told it would take 2-3 weeks. After 3 weeks I began calling. Every time I call I'm told it will be another week. A month later I'm still told a week later. If I was aware the set was not available I wouldn't have purchased this particular set. If they are unable to complete the service a refund is needed.
Business Response
Date: 09/23/2022
Dear Ms. ******,

We do apologize that this has been your experience
with our company. We want to put forth our very best effort to resolve your
complaint.

We have set a service through FSN to attach the mirror
for you. They will call you to set the date and time.

We will be exchanging the nightstand on 9/28/22.

Once you have a successful delivery and service we can
look into a discount for the issues.

We do apologize for the
inconvenience. If you have any questions, please call Customer Care at
####-###-####

Sincerely,

Joy
Customer Answer
Date: 10/06/2022
I am rejecting this response because: the repair was scheduled and no one showed up nor did they call. I was on hold for almost an hour regarding the dresser and mirror without resolution. I was able to obtain the legs for the nightstand. I still have not been able to utilize the mirror for my dresser. At this point I'm ready to return the mirror. It's been sitting behind my dresser for a month and half.

Regards,

******* ******
Business Response
Date: 10/07/2022
Dear Ms. ******,

We see that the service was done on 10/6/22 and we have
images of the dresser and mirror being set up.

Please let us know if you have any questions.

We do apologize for the
inconvenience. If you have any questions, please call Customer Care at
####-###-####

Sincerely,

Joy
Initial Complaint
Date:09/20/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i purchased two couches from the book park location. upon checking out the sales manager said i had to pay more than we discussed and what was on the tag of the couches on the floor. after discussing this he agreed to sell the couches at the advertised price only if I purchased a warranty. I agreed as that was my only option, and completed the purchase

Upon delivery of the couches the driver informed me that the battery pack and plug for the recliner parts of the couch was not in the truck, He said he would let the store know so someone could have one ordered and sent. I called a week after and got nowhere. I have called every week since then for the last two and half months and get ignored or told someone would call me back, but no one ever does. I am still missing the power pack and cannot use that part of my new furniture.

To resolve this issue i want the power pack to my furniture delivered. this is an appropriate request as i am asking for what i have already purchased and have also paid for delivery of the item already.
Business Response
Date: 09/23/2022
Dear Mr. *****,

   We do apologize that this has been your experience
with our company. We want to put forth our very best effort to resolve this complaint.

   Per our information the store location is
going to be bringing out a power pack to you on Monday 9-26-22. We do apologize
for the inconvenience of the delay.

    We apologize
for any inconvenience you may have experienced. If you have any further questions
or concerns, you may contact your purchasing store location or Customer Care at
###-###-####.

Sincerely,

Tahnee H***
Initial Complaint
Date:09/16/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I notified them about my bed being loose and shaky when sleeping on it on September 9th, they scheduled service for September 22nd which is 13 days. On Wednesday the 14th the frame snapped and I fell which I didn’t get injured but I was frighted. Since then I’ve been sleeping on the couch, which isn’t as comfortable as a bed. When I emailed them and spoke to management their response was the same “we have to wait for the technician to let us know.” Even after showing them video and photo evidence of the cracked frame and the bed shaking uncontrollably. They kept repeating they need to wait for service to come. I can’t be with the bed for 15 plus days and sleep on the couch. All I am asking for is a replacement bed. It’s not that expensive either. The entire bed set cost $1000 I could imagine the bed is inexpensive. I don’t want to sleep on it and get harmed or even falling off completely. This bed needs to be replaced asap. I’m not asking for money or compensation, just a new bed.
Business Response
Date: 09/19/2022
Dear Mr. *****,

   We do apologize that this has been your experience
with our company. We want to put forth our very best effort to resolve this complaint.

   Per our information you spoke with a member
of management from the Value City Corporate office. It was explained at that
time that a service to attempt to repair must take place first. If the service
technician is not able to repair an exchange can be set up at that time. The
service is scheduled for 9/22 and it can take between 24-48 hours after the
service takes place for the service report to be received. If further action is
needed you w*** be contacted.

    We apologize
for any inconvenience you may have experienced. If you have any further questions
or concerns, you may contact your purchasing store location or Customer Care at
888-751-8552.

Sincerely,

Tahnee H***

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

American Signature Inc. is NOT a BBB Accredited Business.