Business Profile

Furniture Stores

American Signature Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Furniture Stores.

Complaints

This profile includes complaints for American Signature Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

900 total complaints in the last 3 years.
300 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/29/2022
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a sectional, with a chair, two end tables, coffee table, TV stand, dining room table and chairs May 29, 2022. The items were delayed 3 times and now the delivery day is September 29, 2022. The women I spoke to this morning told me spit delivery is not an option and my delivery delay is not as bad as others who delay was over a year. I'm requesting all items delivered asap and the small item connected to the sectional be delivered when available. I'm a longtime customer who would end service if this cannot happen.
Business Response
Date: 08/30/2022
Dear Ms. ******,

While we are disappointed that you did not have a more
pleasant experience with us, we truly appreciate your honest feedback.
Additionally, I would like to personally thank you for allowing me the
opportunity to resolve and address your concerns.

We do apologize that this has been your experience
with our company. We want to put forth our very best effort to resolve your
complaint.

We have set the delivery dates for you, all but the
console will be delivered on 9/8/22. The console is set for 9/15/22 delivery.

If you have any other
questions or concerns, please contact our customer care department. Our telephone
number is (888) 751-8552. We are available Monday through Friday from 9:00 AM
to 7:00 PM EST, and Saturday 9:00 AM to 6:00 PM EST.

Sincerely,

Joy
Resolution Supervisor
American Signature Inc.
******* ********
Customer Answer
Date: 08/30/2022
I accept the business's response to resolve this complaint.

Regards,

***** ******
Initial Complaint
Date:08/29/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In January 2022 we visited our local (at the time) Value City Furniture store in search of a new couch. We found one we liked and proceeded to discuss the finance and insurance of the item we were purchasing. We already had plans to move to NC sometime during 2022 and advised the clerk of this. He in turn said that was no problem. We purchased the couch as well as the protection plan, as the clerk assured us it would be good to use even if we moved. In March the couch broke for the first time, less than a months use. They sent someone out and he fixed it stating it was a manufacture issue where it wasn't put together right, but he was able to correct it. In June we moved to NC. Even though it is an electric recline, the wood on the back of the couch has snapped making it completely unusable. The fabric is the only thing really holding the back on the couch still. We contacted the insurance company, they stated it was the stores responsibility as the break was a manufactures defect. I contacted the store and they said since there is no Value City near me, the insurance would have to take care of it. The store was unsuccessful in getting the insurance company to do anything, and they are only wanting to refund the $139.99 for the insurance. Meanwhile I am sitting with a $1200 broken couch that is only 6 months old. Either the entire couch needs to be refunded or I need it replaced. This is completely unacceptable. Please help me.
Business Response
Date: 08/31/2022
Dear Mr. **********,

Thank you for contacting us
with your feedback and concerns we apologize you are experiencing issues with
your power sofa. You are still within the time frame for your 1-year manufacturer’s
warranty however, if you are outside of our servicing area you would be
responsible to bring the merchandise in for service to determine if the issues
you are experiencing are related to a manufacturers defect. If the issue you
are reporting is caused by a defect, we will repair it if it is repairable. If
it is not repairable, we can move forward with replacement if the item is still
available however it would be your responsibility to bring the item back. Currently,
you are not eligible for return, you are outside of our 7 days return policy.
Thank you again for sharing your feedback and concerns. If you would like to
bring the sofa in you can contact the store you purchased at so they can set up
a date that you are available to bring the sofa in.

If you have any additional concerns, please give us a
call at ###-###-####. We are open Monday through Friday 9:00 AM to 7:00 PM and
Saturdays 9:00 AM to 6:00 PM

Sincerely,

Sahara C*****
Customer Answer
Date: 09/05/2022
I am rejecting this response because: As a company, I should have been informed that I would have to physically return the couch to the store. I was informed MULTIPLE times, that if something happened that someone would be sent out to fix it. So here I am with a MANUFACTURERS DEFECTED item that I cannot use AT ALL, and I am stuck paying $1200 FOR??????? You have to be kidding me. I am not physically or financially capable of hiring someone to come get YOUR DEFECTIVE MERCHANDISE and return it to your store which is 2 hours from me. THIS IS ABSOLUTELY NOT what I signed up for. I made specifically sure when purchasing this that with us moving to NC we would still be taken care of if something should happen and repeatedly I was told YES....making me confident in my purchase of the item as well as the insurance. Otherwise I would have gladly took my business elsewhere. Please refund the amount of the couch and send someone to pick this up please. I have Lupus and a lot of other health issues and I need somewhere to sit that is not broken and could cause me physical injury.

Regards,

***** **********
Business Response
Date: 09/15/2022
Dear Mr. **********,

Thank
you for sharing your concerns, we do understand your frustrations however if
you have moved to an area we do not service or deliver to that is something out
of our control. We can provide you with the option to return to the store to
get a refund minus the restocking fee and the delivery fee, but it would be
mandatory for you to bring back to the store. Otherwise, you still have the
option to get service we just do not come to where you have moved to so you
will would need to bring into the store for service as well.

If you have any additional concerns, please give us a
call at ###-###-####. We are open Monday through Friday 9:00 AM to 7:00 PM and
Saturdays 9:00 AM to 6:00 PM

Sincerely,

Sahara C*****
Customer Answer
Date: 09/15/2022
I am rejecting this response because: restocking of what???? A broken and useless item? The clerk never said we had to be in a certain area to utilize the warranty, nothing even remotely about it. There has to be something more that can be done here. I have no way of returning the item to you. I don’t even have a vehicle that could fit it. Nor the physical ability to get it there. This is absolutely unbelievable. Why can you not just cancel the remainder of the loan and send someone to come get it? It’s broken!!!! As a company you are supposed to stand behind the items you choose to sell. Not chicken out when there is an issue and find everything excuse in the world not to help. Please send this correspondence to someone who would be willing to consider your company sold me a $1200 defective item and will help find a reasonable resolution to this. This couch being poorly manufactured and now broken is absolutely no fault of my own yet I am being punished and having to co to us to pay for an item I cannot use. Something has to be done here

Regards,

***** **********
Initial Complaint
Date:08/27/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We purchased a sectional recliner from Value City Furniture (VCF) and have a warranty for it. On 02/8/22 we filed a claim for a tear in the fabric on the left section which was approved for repair/replace under the warranty. We received the part with no further communication from VCF. We further pursued the completion of the repair and a technician came to do the work on 7/15/22. At this time he determined the wrong part had been sent and notified the warranty department while he was at our residence. Since then we have had no followup on when we will receive the right part or when the repair will be completed. The claim number is ********. I have attached documentation on the pieces we purchased from VCF.
It has been almost 7 months since this claim was filed. The longer this goes unresolved the less likely the fix will match the rest of the sections.
We want resolution asap.
Business Response
Date: 09/02/2022

Dear
Ms. *******

We apologize for your
experience with your warranty claim you submitted on the behalf of your faulty recliner.
We look forward with assisting you with the current issue you are running into with
the claim process.

I do show that the
claim was filed February 17, 2022 and was approved for a part replacement. When
the technician arrived at the residence it was found the warranty had the wrong
part for the recliner. As of September 1, 2022 *******, the warranty company
has authorized a full replacement of the recliner.

The work order has
been sent over to our Springdale location, the location the order was placed
at. In order to finish this process, you will need to visit that store location
for them to further assist you.

We apologize for any confusion you may have experienced. If
you have any further questions or concerns, you may contact your purchasing
store location or Customer Care at ***********2.

Sincerely,

Iman B****
Initial Complaint
Date:08/26/2022
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought 2 bedroom set and a sofa for my grandchildren on 8/4/2022. I was told that everything but one headboard would be ready for pickup on 8/9/2022. The pickup date for the headboard was 8/23/2022. I got notification that the date for the headboard pickup changed to 8/30, 9/2 and now 9/27 but it's for the slacks as well. I was never told that there may be any delays for picking up the furniture. I spoke with the Sandhills Columbia, SC store manage Kyle R***** whom was very rude and uninformed about my order. I asked him if I could get the headboard/slacks that were on display so my set would be complete without having to keep waiting forever. He said he couldn't do that. I think it is very unfair that Value City continues to sale items that are not in stock and keep changing the pickup date. Prior to speaking to Mr. R***** weeks earlier I was giving a $50 discount under the impression that my headboard would be ready by 8/30/2022. I was also told that Value City did not have a resolution department. At no time during the purchase was I told that there would be delay after delay for obtaining all of my furniture just the different date for picking up the headboard on 8/23/2022. I also feel that Value City is misleading people by still advertising the Brio Graystone queen size bed as being available and not out of stock/on back order.
Business Response
Date: 08/26/2022
Dear Ms. *********

We apologize we missed our pickup
time commitment and how it impacted your schedule.

We do apologize that we have
been experiencing some vendor delays in regard to some items.

Here is what we can do.

** We have set delivery for
9/28/22.
** We have discount a bit
more than 20% off for the issues, this is including the delivery. The refund
will take 3/5 business days to reflect on the card on file.

We do apologize for the
inconvenience. If you have any questions, please call Customer Care at
####-###-####

Sincerely,

Joy
Resolution Supervisor
American Signature Inc.
###-###-####
Customer Answer
Date: 08/31/2022
I accept the business's response to resolve this complaint.

Regards,

********** ********
Initial Complaint
Date:08/25/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We purchased a sectional and chair from VCF in early March 2022. We noticed a broken board in the couch part of the sectional in June 2022. Contacted VCF to exercise our warranty and was routed to United warranty services. It took several times to contact just to get scheduled for service. Finally scheduled for July 6 2022. The service tech named *** came and took pictures of the furniture and said my couch would need to be replaced. Did not hear anything back from VCF or United so I contacted them. I learned *** did not complete the entire process and they end up routing me back to the store since I had just made the purchase in March 22. The delivery date was scheduled to bring my new couch and they brought the incorrect piece and left the incorrect piece here and said I will have to keep it until they can deliver me the new couch. The delivery was scheduled for August 16th 2022 and it was the same incorrect couch. Now I am sitting here with only a half of a sectional once again and my family has nowhere to sit. This is not my error and the treatment I have received from the warranty service and the way that lady talk to me is very unacceptable. I did not ask for the couch to break nor did I ask for them to deliver the wrong product. The last delivery driver called VCF from my living room and requested the entire sectional be replaced due to all of this confusion caused by VCF. So when I get the call today from BCF and I'm told that request cannot be honored, I have a problem with that. There sure is no problem with them taking my payment every month but I've been going through months without the furniture I paid for. I have purchased several items from Value City and do not feel I should be treated like this. Your warranty service needs to be able to treat your customers with respect because not once did I disrespect her. Last but not least, we do not want to be confined to our bedroom. Do right and replace what you need to replace and deduct what is right.
Business Response
Date: 08/24/2022
August 24, 2022

ATTN: ****** ********
Better Business Bureau
State of Ohio

Complaint#: 17741609

Dear Ms. ****** ********

Our intentions for our customers, is to have a
pleasant purchasing experience with us and understand it is an exciting time. Therefore,
please accept our apologies.

It appears that this was a Uniters claim for accidental
coverage using your extended warranty. The claim number from Uniters shows that
the RAF (right arm facing) Sofa portion of your Brando sectional was to be
replaced. Our records show that on 8/11/22 this portion was exchanged. The only
other portion to be exchanged would be the LAF (left arm facing) Chaise, which
is not what the warranty approved to be exchanged.

If the Sofa not the correct portion that was exchanged,
you would need to reach back out to the extended warranty company Uniters at
###-###-#### for further assistance or to submit a claim for the portion that
is damaged.

We apologize again for this inconvenience and overall experience.
If you have any further questions or concerns you may contact Customer Care at
###-###-#### Monday-Friday 9AM-7PM EST and Saturday 9AM-6PM EST.

Sincerely,

***** ******
Resolution Supervisor
Customer Care
Business Response
Date: 08/30/2022
ATTN: ****** ********
Better Business Bureau
State of Ohio

Complaint#: 17741609

Dear Ms. ****** ********

Our records do show that you have been assisted with
having an even exchange for both pieces of your Brando Sectional. The date is
currently set for Wednesday August 31, 2022 between 3:30pm and 6:30pm. You
should be contacted when the delivery team is on the way.

We apologize again for this inconvenience and overall experience.
If you have any further questions or concerns you may contact Customer Care at
888-751-8552 Monday-Friday 9AM-7PM EST and Saturday 9AM-6PM EST.

Sincerely,

***** ******
Resolution Supervisor
Customer Care
Customer Answer
Date: 09/07/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I accept the business's response to resolve this complaint.

Regards,

****** ********
Initial Complaint
Date:08/24/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We placed an order for furniture back in April. We finally received a call months later that the furniture would be delivered on 8/23/22. The furniture never came in and they stated the furniture will be delivered next week now. We took off of work to be home and missed a day. We will not be taking another day off because of their negligence to inform us that they will not be delivering on the scheduled date provided. We asked to speak to a manager and we have been on hold and no one will pick up. No one is willing to assist and no one will assist in the mistakes they are making. We expect this to be delivered when told. Why did we pay a delivery fee for nothing to be delivered and for us to miss a whole day of work because they are incompetent. We want the delivery fee waived and would expect somehow for them to deliver on a day in the weekend (SOON AS IT HAS BEEN SINCE APRIL) for their lack of customer service and communication.
Business Response
Date: 08/29/2022
Dear Ms. *********,

Thank you for contacting us
with your feedback and concerns we apologize for your experience. After further
review of the information provided we see the remainder of your items is
scheduled for delivery 8/31/22 estimated time frame is scheduled between 7:45
AM – 10:45 AM EST. After a successful delivery we will move forward with
refunding you the full amount of your delivery fee for your inconvenience.

If you have any additional concerns, please give us a
call at ###-###-####. We are open Monday through Friday 9:00 AM to 7:00 PM and
Saturdays 9:00 AM to 6:00 PM

Sincerely,

Sahara C*****
Customer Answer
Date: 08/29/2022
I am rejecting this response because: I stated I was unavailable and we had to call again as the lady stated she changes it to Saturday and she did not. We have yet to get the refund as well for the delivery. Another lady stated she changed it for Saturday yet we still do not have confirmation nor confirmation of the refund.

Regards,

****** *********
Business Response
Date: 09/07/2022
Dear Ms. *********,

Thank you for contacting us
with your feedback and concerns we apologize for your experience. Based on the
information provided we spoke with you 9/3/22 and confirmed you wanted to cancel.
We have successfully cancelled the items you requested and refunded your
account for the items and the full amount of your delivery fee. You should
expect to see the refund amount of $1500.79 reflect to your ***** **** **** card
within 3-5 business days from the date it was requested which was 9/3/2022.

If you have any additional concerns, please give us a
call at ###-###-####. We are open Monday through Friday 9:00 AM to 7:00 PM and
Saturdays 9:00 AM to 6:00 PM

Sincerely,

Sahara C*****
Initial Complaint
Date:08/24/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased 1500 table from value city novi in February 2022 to be delivered in April 2022 delayed until may then June then July then august then confirmed delivery for 8/24 today 5 times and on delivery day at one hour to the time they call cancel and state no delivery until an additional month and 5 days. The manager at store never called I contacted corporate who tried to offer me 15% off which was beyond offensive at this point I requested refund! This is the most unprofessional none customer service experience ever! I hope they go out of business….every person I encountered up to customer service manager was terrible!!!! Dry nonchalant and did nothing to try and make this situation faster it was so bad I’m soooo upset! I need someone one very high up in the organization to reach out you can’t tell me this is acceptable. I will never ever buy from this business again I encourage other not to. I really miss *** ***
Business Response
Date: 08/26/2022
Dear Ms. *******,

We apologize we missed our delivery time commitment
and how it impacted your schedule. There is a delay with the vendor.

All delivery/pickup dates are subject to change, this
depends on the vendor.

We see that the order has been canceled and refunded.

We apologize for any
inconvenience you may have experienced. If you have any further questions or
concerns, you may contact our Customer Care Team at ###-###-####.

Sincerely,

Joy
Customer Answer
Date: 08/26/2022
I am rejecting this response because: an simple half apologize is unacceptable at this point if a company hold almost 1500.00 for 8 months only to not receive any product and have to still cancel get a refund and search for new products this is unacceptable beyond bad customer service to say the least. They only offered 15% as a token and was very nonchalant and matter of fact this company should be held to higher standard and some form of better acknowledgment and responsibility should be taken.

Regards,

******** *******
Initial Complaint
Date:08/24/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We never used our repair service plan which is Refundable if never used after 5 years. Even tho we paid more than 300 they are giving us 300. This is store credit. Which is fine but they are forcing us to go In Store to use it. I am requesting a Value city gift card so I can use the credit online without being harassed by their obnoxious sales people. There is nothing in the agreement we have that says "you must go into the store only to use the credit" I don't have time for games it cost me more money than that to take time off my business to go to a store. The sales reps are obnoxious and continually try to force you to buy stuff you dont want then waste another 30 minutes of your time not taking No for an answer if declining their repair program. I called on the phone the same thing. Forced to deal with a sales person who took an hour if my time . My time cost me a lot of money!!!! My resolution is provided a gift card so I can shop online otherwise. I'll have our lawyer take my paperwork and receipts to court and sue for the expenses I've incurred dealing with this place if they to refuse the refund and force me to go in store or talk to sales people or on the phone. The agreement we have clearly states store credit. Zero reason a gift card cannot be provided.
Business Response
Date: 08/24/2022
Dear Mr. and Ms. *******,

In our research, we were
unable to find an invoice under the name or phone number you provided. Please
respond with more information so that we may address your concerns adequately.

We would need at least one of
the following:

· The invoice number of the
affected order

· The phone number that is on
the order

Please email this to:

[email protected]

We apologize for any
inconvenience you may have experienced. If you have any further questions or concerns,
you may contact our Customer Care Team at ###-###-####.

Sincerely,

Joy
Resolution Supervisor
American Signature Inc.
###-###-####
Initial Complaint
Date:08/23/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a sectional on April 12th, 2022. It is now August 23rd, 2022 and I still have not been able to pick up my order from Value City. The pick up date has changed 3 times and it is going on 5 months without my sectional that l have paid for in full. I either want the sectional or a refund because this is ridiculous.
Business Response
Date: 08/29/2022

Dear Ms. ****,

Thank you for contacting us
with your feedback and concerns we apologize for your experience. We are
experiencing supply chain issues that are causing manufacturer delays. Based on
the information you provided we see you have successfully picked your merchandise
up 8/27/22.

If you have any additional concerns, please give us a
call at ###-###-####. We are open Monday through Friday 9:00 AM to 7:00 PM and
Saturdays 9:00 AM to 6:00 PM

Sincerely,

Sahara C*****
********** **********
Initial Complaint
Date:08/22/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Good afternoon,

I have a serious matter that needs to be resolved in a professional way with integrity. I would have rather spoke to you directly via phone, but being that it is Saturday and the importance of the message is urgent, I shall continue. My name is ***** ********. On July 19th, 2022 precisely about the evening, my fiancé, ******* ****** and I financed two Felix reclining sofas from your Mechanicsburg, PA location for us and our two children. When we first viewed the products, John assisted us with the furniture. What caught our eye was the price which was affordable and in good condition, although it had an AS IS tag. Our questions were very specific. Why was the price that low and was there anything wrong with them? John claimed that the previous customer returned them because they no longer were interested in them and that he did not know what was wrong with them. I sat down on them as a test of approval and it felt like a great purchase. We set up the order to be delivered August 17th, five days after our move to our new home. Two weeks prior to our move in. Customer service called us to see if we were picking up the furniture. The communication to us seemed a little off. After we settled into our new town home(freshly laid carpet and well inspected residence). We anticipated our furniture date and arrival. A couple days prior to the delivery date, customer service called to let us know that it would arrive between 10AM and 1PM. When that day approached the delivery truck took no time to arrive, as they knocked on the door at 10:10AM. *******, the children, and I were excited. The delivery team quickly executed the furniture to the back slide door and we directed them on where to place it. The sofas completed the comfort. That was all until 10-20 minutes after enjoying our vegan
sandwiches we began to itch. ******* pulled up her blanket to a bed bug feasting on the ulnar nerve part of the left hand(I have attached the bite photos and
Business Response
Date: 08/23/2022
Dear Mr. ********,

Thank you for contacting us
with your feedback and concerns we would be more than happy to address your
issues accordingly. After reviewing the information provided, we were unable to
locate an invoice under the telephone number or name provide. Please respond
with the telephone number the order was placed under or the invoice number located
at the top of the receipt.

If you have any additional concerns, please give us a
call at ###-###-####. We are open Monday through Friday 9:00 AM to 7:00 PM and
Saturdays 9:00 AM to 6:00 PM

Sincerely,

Sahara C*****
Resolution Supervisor
Customer Care
###-###-####

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

American Signature Inc. is NOT a BBB Accredited Business.